SDV - Charter Communications

Discussion in 'TiVo Series3 HDTV DVRs' started by jdmass, Jan 9, 2009.

  1. Jan 15, 2010 #81 of 359
    madmod20061

    madmod20061 New Member

    3
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    Nov 5, 2009

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    At this point I would love to have some of the problems you guys are having. Charter in Long Beach, CA refuses to install tuning adapters. Every month it's the same thing. Schedule an appointment for installation, get a reminder call the day before, get a reminder call the day of, get a call from CS saying they have to cancel the appointment because the tuning adapters are not available in my area yet. I find it hard to believe that Long Beach, CA (a fairly large city) hasn't received their shipment of adapters when apparenly the rest of the country has. It wouldn't be so bad if the cable cards still worked on their own, but they dont (except for basic cable). It's to the point where I just took the cable card out and am returning it on Monday. At least with digital cable I can actually see the channels I am paying for. Just no HD stuff.

    Anyone have any suggestions on how to get an adapter when i'm being told they don't exist yet in my city? I'm considering swithing to U-Verse, but I've heard horror stories about them also.
     
  2. Jan 18, 2010 #82 of 359
    pwrtrader

    pwrtrader New Member

    3
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    Aug 31, 2007
    I have Charter Alhambra, CA and I’ve about had it with the TA here. I received the TA in late Oct of 09 and have nothing short of problems ever since. I get about 10-15 reboots daily and the wife is ready to chuck the remote through the TV. As with everyone, most of my recordings are cut off or missed all together.

    So last night I just pulled the TA out of the equation and will just suffer with standard cable for now. I’ll still get HD on the locals which is about 75% of my recordings.

    I’m looking at Uverse here but like many, am not sure I’d want any picture quality issues. I’m also running about a 20MB download on the Charter High Speed internet which is hard to give up.

    I may call charter and just give up cable and see what they offer for Internet. One thing’s for sure, this tuner adapter sucks big time.
     
  3. Jan 18, 2010 #83 of 359
    sharky777

    sharky777 New Member

    9
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    Feb 13, 2005
    I have to patient with TAs as long as the Charter, Cisco and Tivo engineers are still working on the problem. TAs reboot indefinite hours due to the network server problem like when it disconnect from server, it reboot. Charter techs have nothing to do with TAs issue. I simply turn the TAs off and unplug the usb cable from TAs. It won't interrupt my recording shows however it only can recording on non-SDV channels. I may consider switching DirecTV with Tivo software feature in near future when it becomes available. U-Verse is too expensive and it probably won't record multi-HD channels at same time.
     
  4. Jan 20, 2010 #84 of 359
    RonDawg

    RonDawg Well-Known Member

    27,261
    2,919
    Jan 12, 2006
    Neither...
    While I was gone, several of my HD channels also disappeared, so I went ahead and scheduled a Tuning Adapter install.

    At first the Charter CSR didn't know what a Tuning Adapter was (no surprise) but at least he decided to check with his supervisor rather than try to argue with me about it. He then said it would be a $29.95 install :rolleyes: but after I told him that the letter I got told me it would be a free install, he waived the fee.

    The tech who came out today showed up right on time but seemed to be in a big hurry. He didn't even ask me where I wanted the Tuning Adapter, he just put it behind my A/V cabinet :thumbsdown:

    After he left, since I was not yet getting my missing channels I decided to undo his "work" and found a proper place in the A/V cabinet for it. I also did a soft reboot on the TiVo; it took a LONG time for the introductory video to come on, and I was nervous that it meant that it and the Tuning Adapter weren't going to get along.

    Fortunately the video did come on, and my missing channels are back :up:

    Now hopefully it won't do the repeated reboot that several have complained about. I'm also curious to see if the CCI flags have been changed, since several have complained about this when they got their Tuning Adapters.
     
  5. Jan 21, 2010 #85 of 359
    keyzone72

    keyzone72 Member

    52
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    Oct 15, 2007
    El Paso, TX

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    Hi RonDawg,

    Which Tivo are you using? I have a Tivo Series 3 HD :

    [​IMG]

    According to the Charter tech's that came to my home here in Whittier, they've been unsuccessful in getting customers using this generation of Tivo properly working with cable cards and tuning adapters where all channels are coming through. They told me that they have experienced some success stories for Charter customers using newer generation Tivo HD units with a single front loaded cable card and tuning adapters.

    Can you please share your setup? I've been searching these forums and have yet to hear of any Charter customers usings successfully a Tivo Series 3 with dual cable cards, Cisco tuning adapter and have all thier channels (SD and HD) come through without any problems.
     
  6. Jan 21, 2010 #86 of 359
    vmarquez71

    vmarquez71 New Member

    1
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    Mar 13, 2007
    I live in Alhambra (I believe we are both serviced out of the same Charter office in Irwindale). I have two Tivo HD's each with one M-card and a Cisco tuning adapter and A Tivo Series 3 with two S-cards and a Cisco tuning adapter. The two Tivo HD's have worked fine for months now (with the exception of the random reboots of the Cisco TA's). I am getting all channels I am supposed to. The Series 3 worked fine with the TA and two S-cards, until a couple of weeks ago. Both S-cards suddenly tried to do a firmware update and never stopped. Charter truck roll showed up today and after four hours, different cards and a new TA, I am back up and running with all my channels (TA still reboots though). I spoke to the tech and told him that all of my TA's are randomly rebooting and he just said "you too". Apparently, he has replaced over ten TA's at various houses and has been unable to resolve the problem. He said that he has been telling managers in his office about this problem and they don't believe him.
     
  7. Jan 21, 2010 #87 of 359
    sharky777

    sharky777 New Member

    9
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    Feb 13, 2005
    I don't think so you should know Charter engineer supervisor has Tivo HD with TA that it has similiar problem as everyone have. Charter techs have nothing to do with TA issues however the engineers are still working on between TAs and SDV servers.
     
  8. Jan 21, 2010 #88 of 359
    sharky777

    sharky777 New Member

    9
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    Feb 13, 2005
    I have Tivo Series 3 with 2 S-cards that are working well but 2 M-cards have some compatible issues with most of Tivo Series 3 that is why my Tivo Series 3 killed M-cards several times. Make sure your S-cards receive authorization before the SDV channels can show up.
     
  9. Jan 22, 2010 #89 of 359
    RonDawg

    RonDawg Well-Known Member

    27,261
    2,919
    Jan 12, 2006
    Neither...
    TiVoHD, model 652, with a Scientific Atlanta M-card and a Cisco STA150 tuning adapter.
     
  10. Jan 25, 2010 #90 of 359
    MinkyMomo

    MinkyMomo Amateur Couch Potato

    5
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    Aug 11, 2003
    West Covina, CA
    Just chiming in here. I have a TiVo HD with a Motorola M-card and Cisco TA that works reasonably well albeit with the occasional reboot. On the other hand, my Series3 (also with a randomly rebooting Cisco TA) had 2 Scientific Atlanta S-cards that were replaced last week because of the dreaded "Updating firmware" issue. Charter swapped them out with 2 new S-cards, and those worked for about three days until "Updating firmware" (re)reared its ugly head.

    Today, Charter started by installing 2 SA M-cards. The cards were able to get authorized and picked up the channel list, but testing the channels on either one produced only a blank image and no audio. The tech then took out the M-card from slot 2, and we rebooted the Series3; eventually, we were able to get my channels, high-def and premium included. His supervisor told him that a Series3 needs an M-card plus an S-card, so we proceeded to go through 4 new S-cards, each of the which produced the "Updating firmware" message. Someone at base sent over a couple of S-cards which apparently had newer firmware, one of which went into slot 2. However, despite multiple hits, the S-card has yet to acquire authorization, so all I have on that tuner is basic cable. The saga continues tomorrow--apparently, their supervisor will come over to take a shot.
     
  11. Jan 26, 2010 #91 of 359
    keyzone72

    keyzone72 Member

    52
    1
    Oct 15, 2007
    El Paso, TX
    Hmmm.....

    Well maybe my problem has to do with using a Tivo Series 3, a Cisco Tuning adapter and "M" Cable cards, as opposed to "S" cable cards. When I originally got setup with Charter back in September of 2007, we had no luck ever getting these "blue label" cable cards to work:

    [​IMG]

    I finally got all my channels when they installed these "teal labeled" cable cards:

    [​IMG]

    I have two of these "teal stickered" cable cards installed in both slots of my Tivo Series 3 and until this change to Switched Digital Video, all my SD and HD channels came through just fine.

    vmarquez71,

    So despite the randon TA reboots, you are successfully using a TIVO Series 3 with the Cisco TA and two S-cable cards? What do these cale cards look like? How are they labeled? Are they made by Motorola or Scientific Atlantic? I am not familair with these cards. If S cable cards are working for you, then I'll contact Charter and request these cards instead of the teal labeled Multi-stream cards I'm currently using.

    Thanks everyone.

    One more thing. My tuning adapter appears to be activated (solid green light) and does not randomly reboot. If I do have a technician bring out S-cable cards, I will monitor the behavior of the tuning adapter.
     
  12. Jan 26, 2010 #92 of 359
    keyzone72

    keyzone72 Member

    52
    1
    Oct 15, 2007
    El Paso, TX
    OK, now I'm really confused. Please let me know the results of your truck roll. I don't know whether I should request two "S" cards to replace the two Multi-stream cards that aren't working, or some combination of "S and M" cards.

    Hmmm... "S and M" cards. Kind of ironic that I am going through so much pain and torture and that the solution maybe more "S and M!" :)
     
  13. Jan 26, 2010 #93 of 359
    keyzone72

    keyzone72 Member

    52
    1
    Oct 15, 2007
    El Paso, TX
    Hi Sharky777,

    The M-cards in my Tivo Series 3 haven't allowed all my channels to come through with the Cisco Tuning adapter ever since the change to SDV took place. I'm glad to hear you're experiencing some bit of success with your setup. Can you tell me what the firmware is on your S cable cards? I have read on these forums that customers run into problems when thier S cable cards try to update their firmware. The firmware update apparently never completes and customers end up needing to request new S cable cards with the latest firmware (whatever version that might be).

    Thanks.
     
  14. Jan 26, 2010 #94 of 359
    MinkyMomo

    MinkyMomo Amateur Couch Potato

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    Aug 11, 2003
    West Covina, CA
    I just got off the phone with the supervisor... He had me read to him the Host IDs for my Series3, and was surprised that they started with "0-160-...". He believes that they ought to be "0-350-..." (never mind that they've been 0-160 for as long as I remember), and said that Charter knows of an internal problem and that they have been working with TiVo to resolve it. Supposedly, a fix has been sent out to affected customers in Riverside county and that they were going to implement it tonight for San Gabriel Valley. The fix will take the form of a firmware update (here we go again!) sometime tonight. What he didn't tell me was whether this fix was going to be rolled out to everyone at large, or to TiVo users only, or to me specifically. He's going to call me back first thing tomorrow morning to check...

    Keeping my fingers and toes crossed...
     
  15. Jan 26, 2010 #95 of 359
    keyzone72

    keyzone72 Member

    52
    1
    Oct 15, 2007
    El Paso, TX
    Hi MinkyMomo,

    The Host ID's for my cable cards start with "0-350-..., " but right above it, it says something like "In order to start service for this device, contact customer service at PH#....". Keep in mind I have two Multi-stream cards and not S cards.
     
  16. Jan 26, 2010 #96 of 359
    sharky777

    sharky777 New Member

    9
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    Feb 13, 2005
    Resolve to what? Cablecards or TAs? I thought they resolve on TAs issue due to constantly rebooting.
     
  17. Jan 26, 2010 #97 of 359
    sharky777

    sharky777 New Member

    9
    0
    Feb 13, 2005
    Both of S-cards firmware and hardware versions:
    Hardware Model: 0600 Version: 0010
    Bootrom Version: 115
    OS Build: 2.3.149s2 (0) Mon May 2 2005, 1:28:42 PM EDT

    also both of these cards received authorization.
     
  18. Jan 27, 2010 #98 of 359
    MinkyMomo

    MinkyMomo Amateur Couch Potato

    5
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    Aug 11, 2003
    West Covina, CA
    He was referring to other Charter customers with TiVos not getting all the channels they were subscribed to...
     
  19. Jan 28, 2010 #99 of 359
    MinkyMomo

    MinkyMomo Amateur Couch Potato

    5
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    Aug 11, 2003
    West Covina, CA
    I don't know if an update of any kind was actually pushed anywhere; when I got up yesterday, my single-stream card in slot 2 was still unauthorized and would not respond to the auth hit, so Charter went out and swapped it out for another multistream card. I now have 2 of those Scientific Atlanta cards with the TEAL label, both of which are authorized and decoding all the expanded basic, premium and high-def channels I'm subscribed to. As far as the tuning adapter is concerned, it hasn't rebooted yet, but then it hadn't rebooted that often before.
     
  20. keyzone72

    keyzone72 Member

    52
    1
    Oct 15, 2007
    El Paso, TX
    That's great news. Maybe there's some hope for me in my area (Whittier, Ca). when you get a chance MinkyMomo, please respond to the private message I sent you.

    Thanks.
     

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