SDV - Charter Communications

Discussion in 'TiVo Series3 HDTV DVRs' started by jdmass, Jan 9, 2009.

  1. Aug 24, 2009 #21 of 359
    dlfl

    dlfl Cranky old novice

    9,143
    828
    Jul 6, 2006
    Dayton OH

    Advertisements

    Well the two (Time Warner) installers I had could have used 5 or 10 minutes of "training". The TA was clearly not something they were familiar with. They fumbled around a couple of minutes and deduced how it had to be connected. I insisted we wait until we had a constant green light -- not sure they would have even worried about that otherwise. They had no idea what channels I was supposed to get on my service and thus obviously couldn't know which ones were SDV. After they left I deduced I wasn't getting nearly all the channels I should and the TA needed to be rebooted (and channels rescanned). They had no knowledge of the DVR and TA diagnostic screens and what to check there to verify TA operation. The TiVo instruction sheet that comes with new TiVos shortchanges these details too -- although the installers would have ignored it anyway if I hadn't been working with them.

    There are two ways to re-initialize the TA/TiVo combination: Disconnect the USB cable (or) Power cycle the TA. I don't know if these are equivalent but the installers should know this. I've read that the order of connecting up the power, cable and USB connections can make a difference. Another training topic.

    If you have a cable provider that actually takes TiVo installs seriously and trains their installers, feel lucky.
     
  2. Aug 24, 2009 #22 of 359
    rainwater

    rainwater Active Member

    7,066
    5
    Sep 21, 2004
    What about USB? You forgot that. Installation of a TA is slightly more complicated than a regular STB. Of course training is involved for a brand new device that only works on 2 TiVo models.
     
  3. Aug 24, 2009 #23 of 359
    rnowicki

    rnowicki Member

    45
    0
    Apr 10, 2001
    Pasadena,...
    Just got my TA in Pasadena yesterday. First truck roll the guys didn't bring a TA, said the work order just specified I needed cable cards. Second truck roll about an hour later was a single worker who had the TA. TA hookup was easy, but the blinking green light wouldn't go away. After several calls back to the office they finally figured out the problem was on their end. Apparently since I am running video and internet, the setup at the office is a bit different than for video only. Once we had the steady green light the tech left. He siad that none of the channels were being sent on SDV yet, but that would start up at the beginning of October.

    The TA box itself is a rather large Cisco box, practically as big as a normal cable box that the cable company might deploy. Am I the only one that finds it ironic, that after all the trouble so many people went through to get the cablecard implementations in place and working properly, that the basic structure of the content delivery would change so much as to now require having a separate cable box anyway? I guess the bottom line is that no implementation is future proof.

    Robert
     
  4. Aug 24, 2009 #24 of 359
    dlfl

    dlfl Cranky old novice

    9,143
    828
    Jul 6, 2006
    Dayton OH
    Given the problems (i.e., reduced reliability) with SDV and TA's I would say it goes beyond "ironic"!
     
  5. Aug 24, 2009 #25 of 359
    Resist

    Resist Well-Known Member

    2,040
    55
    Dec 21, 2003

    Advertisements

    I hear you! I loved the fact that cable cards got rid of that big ugly box sitting above my Tivo. Now I will have another ugly box there again using my electricity. WTF?
     
  6. Aug 25, 2009 #26 of 359
    shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    I really really hope that when SDV rolls out to the St. Louis area, we don't have the huge Cisco 1520 TA and have something more reasonable in size, like the Motorola MTR700.
     
  7. Aug 26, 2009 #27 of 359
    tootal2

    tootal2 Active Member

    1,291
    3
    Oct 14, 2005
    sdv is coming to st. louis?

    i hope not. i record most shows from the antenna anyway
     
  8. Aug 26, 2009 #28 of 359
    rainwater

    rainwater Active Member

    7,066
    5
    Sep 21, 2004
    SDV is coming to most Charter markets by at least next year.
     
  9. Aug 26, 2009 #29 of 359
    Polekat

    Polekat Member

    75
    0
    Jul 26, 2002
    Northern MI
    Wow, I've been seriously looking at dumping my Charter DVR for TiVo but if I will have to have a big ugly TA sitting on top of my TiVo I may forget it.

    :mad:
     
  10. Aug 26, 2009 #30 of 359
    Resist

    Resist Well-Known Member

    2,040
    55
    Dec 21, 2003
    Even if you have to get that big ugly Tuning Adapter, Tivo is a much easier interface to work with than any Charter DVR.
     
  11. Aug 27, 2009 #31 of 359
    shrike4242

    shrike4242 Member

    276
    0
    Nov 30, 2006
    Saint Louis, MO
    It will at some point, though as we're their "headquarters" market, I would have expected it to start here first before anywhere else.

    I'm betting it'll be before the end of the year out here, just as a guess. No facts behind it.
     
  12. Sep 28, 2009 #32 of 359
    buzzword

    buzzword New Member

    54
    0
    Jun 9, 2002
    Glendale, CA
    Curious as to whether you've gotten yours installed yet or not. I'm in Glendale and called and made an appointment in July a few days after receiving the letter, and stayed home from work only to have the tech show up and realizing what I wanted tell me he doesn't have the equipment and they aren't doing those installs until October. Note what I wanted was specified on the work order.

    The wording of the letter seemed ambiguous, it wasn't quite clear, did I need the install then because after mid Oct I'll lose channels, or do I only get the install done after mid October? I gave them the benefit of the doubt.

    Then, last week (the 20th) Charter called *me* on a Sunday no less, to tell me I needed to get this done asap, the change was coming, they gave me an appointment for the following Tuesday, again I stayed home, only to have the tech call this time, mid morning, to tell me he had a work order for two tuning adapters, "we're not doing that yet, I don't have the equipment" <sigh>

    The Charter national center (from which appointments are made and farmed out) and the local branches or definitely not in sync on this one.

    In any case the tech changed my appointment to the Oct 10th, he's expecting to have the adapters by then.

    I don't know how anyone can run a business this way.
     
  13. Sep 28, 2009 #33 of 359
    dlfl

    dlfl Cranky old novice

    9,143
    828
    Jul 6, 2006
    Dayton OH
    Not if the business depended on pleasing TiVo owners -- but it doesn't!

    Because only about 0.5% of digital cable subscribers are TiVo users. We are a nuisance and can't make them money by ordering VOD or PPV.

    It's hard to tell if the bad treatment is just negligence or purposeful. It really doesn't matter does it?
     
  14. Sep 29, 2009 #34 of 359
    brettatk

    brettatk Thread Killer

    12,029
    252
    Oct 11, 2002
    Powder...
    Maybe I should start reading my Charter snail mail. I hope to not be a Charter subscriber by time they get around to switching down here.
     
  15. Oct 2, 2009 #35 of 359
    tmrfe

    tmrfe New Member

    12
    0
    Nov 22, 2007
    Glendale, CA
    After weeks of waiting and two failed appointments, I finally was able to get Charter to come out and install my tuning adaptor. I can confirm that the box is a Cisco STA1520. It only took the guys about 10 minutes to hook-up, from start to finish.

    The Charter techs seemed to know exactly what they were doing, for once. I asked if they had done any of these installations in the field already, and they responded, "Oh yeah, we've been doing them for at least three weeks now." That's interesting, considering I got a call last week from the local Charter office asking to reschedule my appointment for today, because they weren't ready to deploy adaptors yet. Hmmm.

    Anyways, they said that as long as the green indicator light on the unit is solid and not blinking, the adaptor should be operating normally. If you lose power to the tuning adaptor, it takes about three minutes for it to resync with Charter. I tried unplugging and re-plugging the unit after they left, and yes, there's about three minutes of blinking before the light turns solid and the TiVo recognizes the adaptor again.

    As far as new HD channels coming to the Glendale area, it looks like we won't be seeing anything until closer to 2010. So, until then, there is just an ugly (but necessary) cosmetic blemish sitting on top of my Series 3.
     
  16. Oct 5, 2009 #36 of 359
    nobodygrrl

    nobodygrrl New Member

    7
    0
    Sep 2, 2007
    Charter installed my TA a couple of weekends ago. It's working fine (for the most part), though I still can't get VOD or anything like that. The tech said that it's not his problem and is probably due to Charter not pushing the new signals yet. He also said that we'd be getting 100 HD channels in November. (Riiiiiiiight.... we don't even have the East Coast HBO feeds or the Weather Channel).

    For those of you who have the WD TiVo expander, MAKE SURE that you follow the disconnect procedure before the tech comes. I made the mistake of not doing it and lost a couple hundred hours worth of shows/movies.
     
  17. Oct 5, 2009 #37 of 359
    coco361

    coco361 New Member

    2
    0
    Oct 5, 2009
    Rosemead, ca
    Can someone please post the 888 number for Charter cable re this issue, i have been slowly losing my HD channels. I went to the local office in Alhambra, ca, these girls had no clues what i was talking about, they told me that Charter is upgrading their system and will not provide or support to cablecards ?!

    Thanks
     
  18. Oct 5, 2009 #38 of 359
    tmrfe

    tmrfe New Member

    12
    0
    Nov 22, 2007
    Glendale, CA
    Charter Tuning Adaptor Questions and Installation Scheduling:

    888-487-7959
     
  19. Oct 5, 2009 #39 of 359
    coco361

    coco361 New Member

    2
    0
    Oct 5, 2009
    Rosemead, ca
    Thank you, I called the 888 number and was immediately scheduled for an installation tomorrow. It feels nice to talk to someone who knows what they are doing; meanwhile the local office girls still have no clues and asked why didn't i just simply get a DVR from Charters. Well I am not going to pay $20/month for something that doesn't allow file transfers, and a tiny hard drive (40G) thats full with 5 movies.
     
  20. Oct 6, 2009 #40 of 359
    GShort

    GShort New Member

    6
    0
    Jul 18, 2009
    Long Beach, CA
    Called this morning and got mine scheduled for tomorrow afternoon here in Long Beach. I'll update on how it goes.
     

Share This Page

spam firewall

Advertisements