SDV Adapter Progress

Discussion in 'TiVo Series3 HDTV DVRs' started by britdiver, Apr 14, 2008.

  1. Rayd8tor

    Rayd8tor New Member

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    Mar 11, 2008
    San Antonio,Tx

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    This is just classic TWC. Last night I was with my father getting his cable card installed in his new TivoHD. He finally had enough of the 8300, and could not take it anymore. So I'm there with the service tech, while he was installing the card, of which it was OF COURSE the first one he had done, so i basically talked him through it. While this was going on I was asking about the SDV Adapter trying to get any info I didn't already get here, and he was clueless. Now this morning I check this thread and find that FINALLY there is a link to request the adapter on the local TWC website. Less then 14hrs after sitting with a rep from TWC who knew nothing about it, there is new info on their own website. If the company I work for did buisness this way, well..... We would not be in buisness and I'd be looking for a job. LOL. Thank god there are those of us who try and stay on top of this stuff, because the company sure doesn't want to make it easy on us.
     
  2. rainwater

    rainwater Active Member

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    Sep 21, 2004
    The adapter is only for pre-order so obviously the tech installing the cablecards has not seen it yet unless he was personally involved in testing. It is also possible they aren't training every tech on installing the adapter. So I don't see how a single tech not knowing about a product he has never seen means anything.
     
  3. Rayd8tor

    Rayd8tor New Member

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    Mar 11, 2008
    San Antonio,Tx
    Also add that to the above post about me speaking to lvl 3 tech support earlier this week about the same thing. Neither of them knew anything about it. That was the point, that I guess there is a select few who know anything at all about these things and they don't seem to be passing the information along to anyone else. I'm still suprise we have not seen an official letter or email from TWC about this. You would think with comcast doing it they would follow thier lead. It's not like there are a ton of us here in San Antonio who are cablecard subscribers. We are few in number compared to he amount of people living with the 8300.
     
  4. rainwater

    rainwater Active Member

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    Sep 21, 2004
    This is exactly why no one at TWC knows about it. There is probably only one or two people responsible for testing the tuning adapter in your area. You can't expect them to train the whole company about the adapter for such a small user base.
     
  5. Rayd8tor

    Rayd8tor New Member

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    Mar 11, 2008
    San Antonio,Tx

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    Well after submitting my request to get one here in San Antonio, I received this back from TWC. Now I'm not sure if they are available or not.



    Thank you for your request for the CableCARD Tuning Adapter. At this time the Tuning Adapter is not available in the San Antonio, TX area. We will add your name and contact information to our list and once the Tuning Adapter becomes available, we will contact you to schedule the installation.

    Thank you,

    Dorain Jacobs
    Corporate CableCARD Escalations
     
  6. gbrown

    gbrown Member

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    Oct 31, 2006
    I finally got a response out of a rep on the phone. TWC-San Diego is offering a free six months of the two CableCards OR 1 CableCard plus a TWC HD Tuner for free while they work out the SDV stuff.

    I'm off to the TWC-SD office to pick up the box.
     
  7. skaggs

    skaggs AlbanyHDTV

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    Feb 13, 2003
    Albany, NY
  8. m_jonis

    m_jonis Member

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    Jan 3, 2002
    Albany, NY
    NEXT YEAR???!!!!

    Maybe this is why I hate TWC so much.
     
  9. jcaudle

    jcaudle Member

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    Aug 16, 2004
    Fairfax, Va
    Here is the answer I finally got from Cox Northern Virginia customer service after several rounds of email and them pleading ignorance of the tuning adapter.

    Dear Mr. Caudle:


    Thank you for contacting our Cox Northern Virginia Online Customer Care Team.


    Per your request, we've ensued further investigation of the specified topic. Our findings are, at this time, being informed by our Technical Department, that the tentative deployment date is November - December 2008, pending testing.

    If it appeases you, we may submit your name to TiVo as an interested tester of this device. Please let me know.

    Additionally, we've been informed that the adapter is only compatible with TiVo Series3 HD/DVR and TiVo HD DVRs.

    Thanks for the opportunity to assist you regarding this matter. I look forward to hearing from you.

    If you need additional information on other Cox products or services on our fiber optic network, please visit our web site at http://www.cox.com/fairfax . We hope that we have been able to provide you with the information you requested. If we have not, or if we can be of any additional service to you, please do not hesitate to contact us again.

    My name is Connie

    Thank you for choosing Cox Communications, Your Friend in the Digital Age!
     
  10. jmpage2

    jmpage2 Active Member

    1,977
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    Jan 20, 2004
    I had a tech in from Comcast yesterday installing a M-Card in a new Tivo HD I just purchased for the bedroom.

    I asked about SDV and the tuning adapter and he said that they were having a lot of problems in their SDV pilot in this area and he would be very surprised if it wasn't another year or more before it was deployed.

    He also told me that they were testing Tru-2-Way stuff and that his supervisor has installed a few Tru-2-Way TVs in the area for testing.

    He also hates TiVo for all the normal reasons techs whine about them, but he was optimistic about the thought of a Tru-2-Way Tivo box making his life easier.
     
  11. frogger22

    frogger22 New Member

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    Sep 30, 2008
    So I called Friday afternoon, was put on hold for 10 minutes, just to finally get the response that Cox (VA) is planning to distribute the adapters, they just don't know when. Sorry if I got any ones hopes up. I again got someone who seemed to understand the situation, but unfortunately had no details. I think I am going to establish a new weekly calling ritual.
     
  12. fishnose

    fishnose New Member

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    Nov 27, 2006
    Vienna, VA
    That is a truly interesting response, especially since I also received a response from "Connie" of the The Cox Northern Virginia Online Customer Care Team on October 7, 2008 as follows:

    "Thank you for contacting our Cox Northern Virginia Online Customer Care Team.

    At this time, we do not have any updated information regarding the launch of this equipment, however, you may visit the TiVo website, where more information may be provided. In the interim, the cable industry and TiVo Inc. announced that an external adapter is under development that should enable TiVo® products that use CableCARDs to fully access available digital cable channels without a set-top receiver. In their announcement, TiVo predicted release of the new product sometime in 2008.

    While we do not have an exact release date for this adaptor, you may wish to speak with TiVo about their intended launch date.

    For future reference, please direct any "OCAP Compliant" complaints to TiVo. More information in regards to this may be found at http://www.opencable.com .

    As with any breakout technology, many updates and improvements quickly follow, rendering earlier versions either obsolete or severely hindered in a short period of time.

    As a side note: Other local providers are subject to the same limitations. In other words: they too, currently require use of a set-top box to have a full two- way compatibility with their system.

    Thank you for the opportunity to serve you regarding this matter.

    If you need additional information on other Cox products or services on our fiber optic network, please visit our web site at http://www.cox.com/fairfax . We hope that we have been able to provide you with the information you requested. If we have not, or if we can be of any additional service to you, please do not hesitate to contact us again.

    My name is Connie

    Thank you for choosing Cox Communications, Your Friend in the Digital Age!

    Sincerely,

    The Cox Northern Virginia Online Customer Care Team"

    It looks like jcaudle's persistence is bearing some fruit and even producing, as in my case, new stock answers to inquiries (and, in his case, even a non-stock answer with various oddly chosen words). Switching to an appropriate SNIDE undertone..., I believe that "we've ensued further investigation" means "I asked some further questions" and "If it appeases you, we may submit your name to TiVo" means "we are hoping that you will stop writing us, if we tell TiVo (or pretend to tell TiVo) that you might be interested in beta testing".

    I have long ago told TiVo and Cox that I would like to test the dongle, USB adapter, tuning adapter, etc. and a contact I had made a Cox is holding my name for just such purposes as well. Let's see how (or if) this comes together.

    BTW, Milo99, we haven't heard anything from jfranklin in a while after he tried to break into the byzantine maze in Cox technical support/customer service. Did you have any open line to him and does he know how to get more info from "Connie"?
     
  13. jmpage2

    jmpage2 Active Member

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    Jan 20, 2004
    It's particularly annoying to see Cox try to blame this on Tivo when they know damn well that Cable Card, which they and other cable companies backed (and developed) were never going to be capable of SDV in the first place.
     
  14. ajwees41

    ajwees41 Well-Known Member

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    May 7, 2006
    Omaha,NE
    The cable cards support it. It's the tivo that does have the hardware, so tivo should be to blame for not working with the cable companies before the orignal S3 came out.:D
     
  15. jmpage2

    jmpage2 Active Member

    1,977
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    Jan 20, 2004
    I think you are mistaken. Cable Cards are not capable of doing SDV without special proprietary hardware per cable system that Tivo never would have had access to in the first place.

    The entire point of Cable Card was to level the playing field and SDV with no workaround clearly flies in the face of what Cable Card was supposed to do per the FCC mandate.
     
  16. ajwees41

    ajwees41 Well-Known Member

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    May 7, 2006
    Omaha,NE
    Then why are all cable cards 2way?

    The cable companies use the same boxes as the due now with SDV so no new hardware is needed except for the Tivo's. It's the tivo hardware that doesn't support 2way.
     
  17. jmpage2

    jmpage2 Active Member

    1,977
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    Jan 20, 2004
    Now you're starting to irritate me since you obviously don't know what you're talking about. There is no circuitry in the cable card that allows for 2-way communication. The 2-way communication is handled by the host device. Since there are dozens of different cable systems there was no cost effective way for Tivo to make their boxes 2-way capable. Additionally if you know anything about Cable (as you seem to imply you do) you would understand that without running an OCAP system there is no way that the Tivo would have been allowed to do 2-way communication on the provider network.

    It's not Tivos fault that the CC standard sucks as bad as it does or that the Cable Companies almost immediately wanted to jettison it after it was force-implemented. Tivo was handed a pile of crap by cable labs in the form of Cable Cards and they did the best with it that they could. Hopefully Tru-2-Way will be less of a cluster than Cable Card has been.

    Why don't you read a little more on CC since you clearly don't know what the hell you are talking about.

    http://en.wikipedia.org/wiki/CableCARD
     
  18. elkyss

    elkyss unknown host

    15
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    Mar 28, 2002
    excerpted from the COX FAQ on cablecards:

    The first generation of CableCARDs is “one-way,” meaning the service cannot support two-way interactivity. One-way CableCARDs are not capable of accessing interactive program guides (IPG), Parental Controls, Entertainment on Demand (EOD) services, Pay-Per-View (PPV) movies, or special program events. The cable and consumer electronics industries are currently exploring a two-way technology, but its availability has not been determined.
     
  19. sieglinde

    sieglinde Active Member

    5,378
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    Aug 11, 2002
    Sebastopol, CA
    After a few phone calls and some Tivo forum conversations, I have discovered that my stupid cable company issued a nice little cable box and called it a converter. I later found the model on the Motorola page. So they don't have a clue.
     
  20. Saxion

    Saxion Substantive Member

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    Sep 17, 2006
    San Diego
    This discussion of one-way vs two-way services has nothing to do with CableCARDs, which don't care and work just as well in either type of system. The reason TiVo and all other third-party cable devices are one-way is because the license that CableLabs makes available to third party manufacturers requires that they be one-way. It is thus a licensing problem (and partly a technological problem for not converging sooner on a single unified standard for two-way services). The blame for this lies squarely at the feet of CableLabs and the cable industry.

    The next license to be made available to third-party manufacturers will be based on Tru2Way technology, which will use the same CableCARDs in use today and will support two-way services.
     

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