SDV Adapter Progress

Discussion in 'TiVo Series3 HDTV DVRs' started by britdiver, Apr 14, 2008.

  1. dpratt

    dpratt New Member

    23
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    Dec 19, 2006
    Austin, TX

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    I'm in central Texas as well, and I have been waiting for the tuning adapter for what seems like years.

    Tivo - if you are reading this, the very day that I get a tuning adapter in my hands is the day that I buy another Tivo Series 3/HD/Whatever the best model it is, along with a lifetime subscription. I'll also start evangalizing you to all my friends again - I can think of at least five people who will buy a TivoHD almost immediately when that happens.

    Time Warner Austin - Please please please please please give me a reason to stay with you. It really bothers me that I'm only getting time warner because all the other options are awful (no tivo support, bad picture, no speedy internet) but I'd drop you in less than a heartbeat if when DirectTV releases their Tivo box. It doesn't have to be like this. All it would take is the ability to watch Formula 1 in my living room again. Time Warner + Tuning Adapter + Tivo = the hands down best TV service in the county. Time Warner + SDV = one very unhappy high value customer.
     
  2. rockonpearl

    rockonpearl New Member

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    Apr 2, 2008
    I spoke with Catalina Mehler from the office of the president, Time Warner Cable of Maine yesterday. She says that they have ordered the new SDV hardware dongles, but had no date for deployment. When I first spoke to her, she said that she and two of the VP's there had no idea what I was talking about. Then I sent her a list of links from the web and she said that she found an executive VP that knew about the SDV issue with TIVO's & cablecards ......interesting. I told her that I wanted to be a beta tester. We'll see. Lots of luck everyone!
     
  3. jgoerke

    jgoerke New Member

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    May 22, 2008
    I can only add to the frustrating experiences shared in this string. I've gone around and around with both customer service and technical support in both the Austin area, and Central Texas (as I know other folks have). I've yet to discover a single rep that even knows what a SDV adapter is, let alone when such might be available. You would think that if TW was really serious about them, they would provide some supportive training to their customer reps. If I had a date--any date--I could plan around that. But, that doesn't seem to be their approach. At this point, I think TW is purposefully staying vague.

    Bottom line, AT&T is now beginning to offer their U-Verse service in my area, so I have options (wonder of all wonders--a potential competitive environment). I would hate to do that, because I would have to give up my Tivo, but I'm so close to making that decision.
     
  4. slimoli

    slimoli New Member

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    Jul 29, 2005
    You can survive without TiVo but U-Verse picture quality is inferior to any cable or satellite. If you have a large screen Tv (over 55") you are going to notice a big picture degradation. U-Verse can only stream 2 HD programs and its DVR can only record 1 HD at the same time. They obviously don't advertise that and prefer to say it can record 4 programs at the same time but it means 3 SD and only one HD . Stay with cable or move to directv. U-Verse is bad technology, don't think they are FIOS.
     
  5. frogger22

    frogger22 New Member

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    Sep 30, 2008

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    I spoke on the phone with the Cox sales department this evening (Sep. 30) and they seemed to be well aware of the SDV/CableCard issue. He indicated that the SDV tuning adapters would be available here in Fairfax, VA, on Oct. 10, 2008. He was pretty sure that they were being rolled out nationally to all Cox systems at about the same time. Cox-VA customers should call tech support to order one, after Oct. 10. I asked if a technician needed to deliver/install the adapter, but he said no. They would probably just mail it to me. I am keeping my fingers crossed.
     
  6. txporter

    txporter One sec, almost done

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    Sep 17, 2006
    Austin, TX
    My wife spoke to someone from TW Austin (Central Texas) that knew WTH a tuning adapter was. He told her it was looking like a November deployment best case. More likely beginning of 2009. :thumbsdown:
     
  7. Oct 1, 2008 #207 of 290
    shabby46

    shabby46 New Member

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    Aug 3, 2008
    Falls...
    I hope you are telling the truth... Did he say that you would need to call ahead to reserve one, or that all of us with Cablecards would get one or be alerted when available?

    Ill be calling here in about 5 min to check on this info...
     
  8. Oct 1, 2008 #208 of 290
    shabby46

    shabby46 New Member

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    Aug 3, 2008
    Falls...
    I just spoke to someone and the woman said she had no idea what I was talking about. I dont think she even knew what the adapter was. I will try back later today and hopefully get a different person. But Im not convinced of anything yet...
     
  9. Oct 1, 2008 #209 of 290
    ajwees41

    ajwees41 Well-Known Member

    3,084
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    May 7, 2006
    Omaha,NE
    What about areas that don't do SDV yet like Omaha?
     
  10. Oct 1, 2008 #210 of 290
    dagware

    dagware New Member

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    Aug 17, 2008
    If they don't do SDV, then why do you care when they'll be releasing the adapter? Just curious.

    Dan
     
  11. Oct 1, 2008 #211 of 290
    ajwees41

    ajwees41 Well-Known Member

    3,084
    165
    May 7, 2006
    Omaha,NE
    All I meant was he probably means areas that have deployed sdv will get them first followed by the other areas just a guess.
     
  12. Oct 1, 2008 #212 of 290
    Saxion

    Saxion Substantive Member

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    Sep 17, 2006
    San Diego
    The tuning adapter maintains its own channel map, which might allow the TiVo to associate guide data to clear QAM (basic tier) cable channels in the absence of CableCARDs. This is a potential use of the adapter that is unrelated to SDV.
     
  13. Oct 1, 2008 #213 of 290
    Combat Medic

    Combat Medic No guts, no glory

    8,325
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    Sep 6, 2001
    San...
    Wow. So, I sent a fax to the President of Time Warner San Antonio about a month ago trying to get into the beta for the Tuning Resolver. Since I hadn't heard anything I figured I would call and talk to somebody in his office. So I dial their operator number and I'm given an option for if you know the name but not the extension. I press that and put in the last name of the region's president. One automated transfer later and I'm talking to him. Not an underling, him.

    I explained what I'm looking for and either him or the VP of Engineering is going to call me back.

    Wow.
     
  14. Oct 1, 2008 #214 of 290
    MichaelK

    MichaelK Active Member

    7,308
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    Jan 10, 2002
    NJ
    That’s a possibility if the system already does SDV.

    But if it’s a non-sdv system is it at all likely they will stock adapters and set up their head ends to work nicely with an adapter? Seems hard enough to get an adapter if the system has sdv….
     
  15. Oct 1, 2008 #215 of 290
    Saxion

    Saxion Substantive Member

    485
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    Sep 17, 2006
    San Diego
    Very true Michael. It's uncertain when, or even if, a particular MSO would supply tuning adapters if SDV were not yet deployed. But the economic incentive of SDV is extremely compelling, so it should become ubiquitous eventually. If an MSO were preparing for SDV, they might stock and support TA's early.

    Of course, most CSRs barely know what a CableCARD is, let alone a tuning adapter. So if they stock them at all, you could probably keep calling until you find a CSR that would send one to you even if they don't do SDV yet, or if you don't subscribe to digital cable. :)
     
  16. Oct 1, 2008 #216 of 290
    Enforcer

    Enforcer Member

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    Apr 21, 2008
    San Antonio, TX
    If you get more information, hook a brother up! Dying here w/o the majority of the HD channels!
     
  17. Oct 2, 2008 #217 of 290
    milo99

    milo99 Well-Known Member

    5,361
    553
    Oct 14, 2002
    Falls...
    i called tech support yesterday. the guy had no earthly clue what i was talking about. he put me on hold to look up his info, and he apparently found something to clue him in as to what the SDV and cable card issue is, but then said they had no info on the adapter rolling out.

    sigghhhhhhh
     
  18. Oct 2, 2008 #218 of 290
    Combat Medic

    Combat Medic No guts, no glory

    8,325
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    Sep 6, 2001
    San...
    I do plan to.
     
  19. Oct 2, 2008 #219 of 290
    skaggs

    skaggs AlbanyHDTV

    278
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    Feb 13, 2003
    Albany, NY
    I have become friendly with the lead TWC tech here in Albany,NY. He is very knowledgeable with cable card issues and has come over to my house personally when I was going through same mapping issues. I called him on his cell phone this afternoon and asked if he has heard anything about implementation of Tuning Adapters, but he had not. :(

    I volunteered to be a beta tester and he requested that I call him every few weeks to see if there is any new news.

    It took me a while to finally find a person at TWC that is knowledgeable about cable cards and it is a relief not having to go through the uninformed reps at the call center to reach someone "in the know". However, it is a little frustrating when we here in the TiVo Community seem to know more about cable card & tuning adapter issues than the employees of TWC.
     
  20. Oct 2, 2008 #220 of 290
    theSTEREO.

    theSTEREO. New Member

    13
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    Oct 2, 2008
    I'm a Time Warner customer in Northeast Ohio.

    I called TWC about two weeks ago, and after a few phone calls and some long waits, I finally found someone that knew about the adapters. TWC is switching to SDV for a few channels on Oct 20, and I got a letter stating that they will have the adapters likely free of charge "later in 2008". (The letter came about 3 or 4 weeks ago).

    The guy said that he did not know what date they expected to receive the adapters, but said to hang on to the letter i got because i might be asked to use it as a coupon to pick up an adapter when they are available.

    Has anyone else heard anything about NE Ohio adapters being available yet?
     

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