Screen going black

Discussion in 'TiVo Help Center' started by dmmoney, Jun 10, 2020.

  1. dmmoney

    dmmoney New Member

    Jun 10, 2020
    Hi all,

    I have a new issue that started recently and has stumped TiVo support, Samsung support, and myself. I have a samsung 4K tv and Tivo bolt. A few days ago the picture was cutting out and the screen would go black with the tv displaying “no signal.” this would happen every few minutes but now it’s permanent where I have no signal at all.

    here’s what I’ve tried / eliminated
    1) moved box to a diff tv (older Samsung 1080p tv- box worked fine with no loss of signal)
    2) new HDMI cable - didn’t work
    3) moved the box to a different input. This didn’t work (note that my other devices work fine, including on the input the TiVo box is typically on)
    4) I can access the box through the TiVo app on my phone and watch recordings so I think the hdd is fine

    any ideas? Thanks!

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