Screen Flickering When Dolby Audio Option Selected

Discussion in 'TiVo Edge' started by Traceur, Feb 13, 2021.

  1. Traceur

    Traceur New Member

    Feb 13, 2021


    Hello. New member here. Recently purchased a TiVo Edge (cable) and I’m having an issue that started with the last update on 02/09/21.

    When the DOLBY AUDIO is selected, I’m getting a quick white flickering/flash on the screen whenever I press a button on the TiVo peanut remote.

    When I change the audio settings to PCM - this issue goes away.

    To eliminate and troubleshoot all scenarios - I have changed the HDMI cable, restarted my TiVo, TV set and unplugged my Sonos Beam sound bar...yet this issue still persists.

    I’m starting to think the last update might have broken something with the Dolby Audio setting. I contacted TiVo support and that claim they are aware of this issue as others have supposedly reported it to them as well.

    The rep I spoke to told me that he pushed out a new firmware to my receiver abs that it would show up in 12 hours. Of course that time came and went and no update. Another rep started the online team said it will take 2-3 days for the new firmware so I’m in a wait-and-see holding pattern right now.

    Has anyone else noticed or experienced this white flickering issue (on Dolby Audio setting only) with your Edge boxes after this last firmware update?
  2. Traceur

    Traceur New Member

    Feb 13, 2021
    Am I the only one experiencing this issue with Dolby Audio and the Edge box??? ¯\_(ツ)_/¯
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

    Dec 7, 2012
    Ashland, PA...
    Probably. I can't venture a guess how the DD decoder would affect the display. I don't have an Edge.

    On my cable 99% of HD is DD5.1, so try an SD channel or SyFy since it is usually DD2.0
  4. kpeters59

    kpeters59 Well-Known Member

    Jun 19, 2007
    Houston, Texas
    Maybe something to do with the ARC portion of the HDMI cable?

    You've tried other HDMI Cables?

  5. Traceur

    Traceur New Member

    Feb 13, 2021


    Yes. Multiple HDMI cables. And this issue also happens when the sound bar is bypassed. Same issue with direct connection to TV speakers as well.

    Funny thing is that TiVo support flat-out lied to me. I was told that a firmware fix was supposed to have been pushed to my box in 24 hours- and the rep even told me the fw build number. However it’s been a week and nothing yet. When I spoke to a supervisor I was told that rep misspoke (in other words, LIED) and there was no firmware being pushed to my Edge box.

    I’ve been a TiVo customer for a little over a month and I’m starting to have second thoughts about my decision.

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