Same channel listed 4 times in guide

Discussion in 'TiVo Premiere DVRs' started by easymacbb, Dec 17, 2011.

  1. rainwater

    rainwater Active Member

    7,066
    5
    Sep 21, 2004
    Yes, TiVo support called me a few days ago and told me they were sending a fix down to a few users to test. The channels are now back to normal. I'm not sure if the fix has been sent to everyone however.
     
  2. TiVoMargret

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

    364
    113
    Feb 2, 2008
    Silicon Valley
    Hi all,

    We sent a fix to all affected boxes last night. If you are still seeing duplicate channels, please force two connections to the TiVo Service and reboot your box once. If that still doesn't fix it, please email me your TiVo Service Number and details (margret@tivo.com).

    Thanks,
    --Margret
     
  3. cglupker

    cglupker New Member

    1
    0
    Jan 18, 2012
    Not sure what you mean by forcing two connections.

    Last I checked I still have duplicates, but I haven't rerun the guided set-up since the fix was sent out last night.
     
  4. MirclMax

    MirclMax Ancient Member

    1,133
    0
    Jul 12, 2000
    cglupker,

    What was meant was ... go to your Settings menu. Select Network & Phone .. then tell your box to "Connect to the TiVo Service Now". This will make it "phone home" ... This could take 15-20 minutes (or more) .. but when its done, do it again.
     
  5. rainwater

    rainwater Active Member

    7,066
    5
    Sep 21, 2004
    You also have to reboot. I believe it will reboot on its own at some point. Mine lost all channels until I rebooted. After that, the channels should not be duplicated anymore.
     
  6. easymacbb

    easymacbb New Member

    10
    0
    May 24, 2011
    I reconnected twice and rebooted to no avail. Will try again tonight, just didn't have enough time to try again last evening due to recordings pending.
     
  7. arizon

    arizon New Member

    35
    0
    Apr 16, 2010
    Tucson, Arizona
    So what is the new software version number? 20.3? And will it be sent to everyone?

    --arizon
     
  8. rainwater

    rainwater Active Member

    7,066
    5
    Sep 21, 2004
    It isn't a new version. It is a service update they can do remotely during the daily connection.
     
  9. Monkson

    Monkson New Member

    2
    0
    Oct 5, 2010
    Mine is fixed as well. Woot and thanks!
     

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