S3 Software 11.3b7 broke my channels

Discussion in 'TiVo Series3 HDTV DVRs' started by srjtr7, Feb 24, 2014.

  1. teasip

    teasip Member

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    Aug 24, 2002

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    Ahh, I had missed that particular quote. Hmm, time to give it some consideration. By transferring the lifetime however I'm still left with a perfectly good TiVo HD that I could use for OTA only but which has no further lifetime contract.
     
  2. unitron

    unitron Well-Known Member

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    Looks to me like you'd be left with a backup parts machine for your daughter's TiVo.
     
  3. steve614

    steve614 what ru lookin at?

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    I wonder why TiVo doesn't just push the correct software back to the affected boxes. I assumed they had the ability to work with individual TSNs.
    It seems that would be easier (and a lot cheaper) than replacing the hardware. :confused:

    I wonder if TiVo wants the "broken" boxes back so they can dissect them.
     
  4. morac

    morac Cat God TCF Club

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    As I mentioned above, there can be more to a software update than just updating the software.

    TiVo frequently updates the database format as seen by those post-install "this can take up to an hour maybe more" screens. If TiVo updates the database format and then pushes an older software update that's not aware of the new database format, the result can be a completely hosed TiVo box where the old software can't read the data on the box because it doesn't know how to do so.

    To fix this, TiVo would need to revert the database back to the original format. As far as I'm aware, TiVo does not make backups of the database on the box during the update (maybe it should?) which means that TiVo would have to figure out how to revert the database changes made to the box. That would include any changes to the database made since the update. Doing that would take a considerable amount of time and effort, not to mention testing and the like.

    If the number of people affected is small enough, than it's cheaper for TiVo to simply provide affected users a new Premiere or Roamio than try to downgrade accidentally updated Series 3 boxes.
     
  5. dlfl

    dlfl Cranky old novice

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    What a catch 22. :eek: Can this possibly be defended as a reasonable design?
     
  6. unitron

    unitron Well-Known Member

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    Which partition(s) would be affected by the database format update?
     
  7. CrashHD

    CrashHD I am the me.

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    I wish they'd hosed one of mine. I'd take the upgrade, reimage my drive, and consider it as having made off like a bandit.
     
  8. morac

    morac Cat God TCF Club

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    Wherever the meta-data is stored.

    Theoretically a software downgrade and then a clear and delete everything should work (depending on how thorough a C&DE is), but at that point recordings would be lost anyway.
     
  9. ggieseke

    ggieseke Well-Known Member

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    The database is thousands of interlinked "tyDb" files scattered across the entire MFS directory structure. You would probably have to back up all the MFS application partitions before upgrading.
     
  10. Chris Gerhard

    Chris Gerhard Well-Known Member

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    I am happy continuing to use my TiVoHDs but if I lost one or both due to a TiVo error and was given a newer model for each loss also with lifetime, that would sure be acceptable. I just checked both of mine, both are on 11.0. It appears this error affected a very small group but if you are part of the group, it is important that it be addressed quickly.
     
  11. wmcbrine

    wmcbrine Well-Known Mumbler

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    I'm pretty sure you'd lose service on the old one, though, and they might even refuse to reactivate it.
     
  12. SullyND

    SullyND L: 31-14 (10-2) TCF Club

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    Didn't someone report they had to turn in their THD?
     
  13. canbonbon

    canbonbon New Member

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    Yes I reported that. I have to send back my Tivo HD. Not only that, the return label came before the new Roamio was shipped. So they really want it back.

    Also they have given me 30 days to transfer the shows to the new box. So during that period both will be active.
     
  14. edso

    edso New Member

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    I received an email on Friday from Tivo letting me know that I was in the process of having my series 3 broken in some vague fashion. I called in and got the information on my upgrade paths. 1) Premiere for $0 2) Roamio for $99 3) Roamio Plus for $199. (No Pro option) all with moved lifetime service.

    I decided over the weekend to go with the plus. Monday evening I tried to start moving my programs off of the DVR. (and DVR Expander).

    I could see the list of programs, but could not download any. Kept getting a "file cannot be found error", even though I was able to see and select the files.

    I tried from TivoDesktop 2.7, 2.8, and 2.8.2 all on different machines. No luck.
    I logged in via the web interface, and got the same error.
    I had no problem downloading from my old series 2.

    Now I'm getting nervous. I try restarting the series 3, now I cannot see any external DVRs or servers or netflix, etc.

    Tried rebooting again, same thing.

    Also, can no longer connect with any of the versions of TivoDesktop to the device (including upgrading to 2.8.3 and the addon patch).

    If copying over a crossover cable doesn't work when my new roamio gets here, I am going to be out over 500 programs. Arghhhhhhhh.

    Recording and playback still seem to work as do connecting to Tivo either wired or wirelessly.

    Anyone see this variant of the problem?
     
  15. unitron

    unitron Well-Known Member

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    I wonder what percentage of the HDs that got the bad roll-out were lifetimed?
     
  16. dlfl

    dlfl Cranky old novice

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    @edso,

    Apparently, based on the post just before yours, Tivo thinks you can transfer files from your broken box to your new one. If that turns out to be impossible, I would challenge them about how to avoid losing your recordings.
     
  17. edso

    edso New Member

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    @dlfl

    When I originally spoke with Tivo, they suggested that I act as quickly as possible to transfer the shows, unfortunately transferring via TivoDesktop failed as I described before rebooting the series 3 and TivoDesktop cannot even see the box after rebooting. So without a third party option, Tivo is saying my only hope is if the crossover cable works from Series3-Roamio Plus
     
  18. unitron

    unitron Well-Known Member

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    It's pretty pitiful that recordings made on VCRs are more likely to survive than recordings made on the supposedly more advanced DVRs.
     
  19. steve614

    steve614 what ru lookin at?

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    Is a crossover cable still needed? I thought the Ethernet port on Tivos auto negotiate. Is this not true?
     

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