Advertisements Hey, folks... Been a while since I've posted around here... My 4.5yr old S3 started gaving up the ghost (Frequent reboots, and locking up during every other reboot) yesterday with a "Fail 7" SMART failure. I didn't feel like monkeying around with a drive replacement, so the "Boss" approved a new Premiere Elite. My only problem arose during the CableCard activation. I picked up an M-Card from the local Verizon Plus store, then swung by Best Buy and picked up the Elite. Within an hour, I had the box installed, and called Verizon to activate the CableCard. When I called, I was told "Sorry, there's a glitch in our system. Cablecards picked up at the retail outlets can't be activated until Mid January." Huh??? So I called back to a different tech, "Sorry, we can't see your Cablecard in the system. We need to dispatch a truck with a new card." So I called back to a third tech, "Sorry, your order is stuck in PENDING, so we can't do an activate. You need to talk to the order desk." Forwarded to Ordering. "No, those guys are NUTS. They have it backwards. They have to activate the card so the order will CLOSE. It will stay in Pending until they activate it." Forwarded back to Activations. "No, the ORDER desk has it backwards. They never sent the order to provisioning. We can't activate it while it's still pending." Forwarded to Tier 3. "Ok, I actually know what I"m doing. Stick with me. My name is YYYY and my operator number is XXXX, if we get disconnected for any reason, ask for me by number and name." On Hold for 10 minutes. "Ok, we know what the problem is. That Verizon Store clerk isn't closing ANY of his orders. They're still stuck as OPEN. You're the fifth call I've had this week. We can't activate until they send the order over for provisioning." On hold for 15 minutes. "We're going to call you back. I've forward your info to National Accounts. They're going to get you fixed up." Five minutes later, my cell rings. "This is 'Bob' from Verizon. Your card is active. Check it please?" Voila. Up and running. Called TiVo and had service attached, did a call-in, and had the box fully functional 10 minutes later. I nursed the old S3 back onto the network, and was able to MRV Copy all of the recordings onto the new S4.... Used Season Pass Manager on the TiVo website to transfer my 60+ season passes... ... and I'm a happy camper!