I've been reading a lot of the posts, but haven't seen this exact scenario. (My Tivo Series 2 with lifetime service plan is connected via phone line). The other morning (10/13/07, around 2 a.m. ET), I'm watching a recorded show on Tivo and it just shuts off. I unplug it and replug it in, and the "Welcome! Powering up..." screen comes up for about a minute, then the screen goes black and there are no lights lit on the front of the box for a few seconds, then the process repeats. "Welcome! Powering up...," for a minute, box shuts down, etc. I called Customer Service and went through the "unplug both the Tivo and the phone line from it for three minutes, plug it back in," reboot. When that didn't work, I was told to unplug it for 10 minutes, and to do that one more time after that. I'm still having the same problem. I tried the Kickstart 57 reboot, but the yellow/orange light never came on when I was pressing the pause button. I see my problem started around the time of the upgrade everyone's been complaining about. Am I screwed? I was offered two scenarios by customer support. 1. Exchange my S2 for $149, or 2. Buy an HD box from Tivo, and for an additional $199, they will not only exchange my S2, but also transfer the lifetime service plan from my S2 to the new HD box, and give me one year's "free" service on the new S2 I receive. I asked if this would also be the case if I bought a factory reconditioned HD box that's advertised as a "Web Only" offer on the Tivo site (saving me a couple hundred bucks), but the rep. said she didn't know. Sorry for all the info, but my questions are: 1. Any suggestions on how to fix the S2 I have, and if not 2. Does the second offer sound like a decent deal, or is there a cheaper way for me to go? Thank you for your time.