S2 DT Sound Only in Mono. No Stereo

Discussion in 'TiVo Help Center' started by Abner, May 18, 2006.

  1. May 22, 2006 #21 of 213
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I've alerted someone at TiVo about this thread. If this is in fact a software bug they'll look into it.

    Dan
     
  2. May 23, 2006 #22 of 213
    Abner

    Abner Member

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    Dan203,

    Thank You for alerting Tivo about this thread. Today I called Tivo to get a status and let them know about this thread. They basically haven't yet accepted that there is a problem and wanted to send me another TiVo. I told them that someone else had already gotten a new TiVo and that it had the same problem. They were also not very receptive about looking at this thread. They said this forum was for our convenience and that they really didn't use it. I tried to encourage them to look at this thread, so they can see that two others have reported this same problem. This time they did say that they would pass this information to the engineering group. I guess I'll check back next Monday and see if they have an update.

    In the mean time, hopefully others will notice the problem and also report it to TiVo. Just reporting it here isn't enough, you need to also open a case with TiVo. Like I mentioned they said that this forum was for the user communities convenience and that they didn't read or use it.
     
  3. May 23, 2006 #23 of 213
    ellfire

    ellfire New DT Owner

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    If it should help the cause, I had started a thread on Tivo's help forums prior to posting here. (Actually, it is how I found this thread.) Feel free to post up a storm to help get Tivo's attention. I can't link to it because I am new here, but you can search it with the keywords "no stereo 2 dt".
     
  4. May 24, 2006 #24 of 213
    Abner

    Abner Member

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    Last night, just like Tivo had suggested, (they said my signal may be weak and cause the Mono only problem), I went out a bought a signal amplifier. It a Phillips which amplifies the signal 24DB. This is the most powerful one I have ever seen, usually they only increase the signal by about 10 DB. Got it at Walmart for $39.

    The S2DT still only plays anything coming from the Tuner(s) in Mono, no Stereo and no SAP. The signal amplifier actually made the picture look worse. It seems like if really amplified the snow and common interference in analog channels.

    Needless to say, but I removed the signal amplifier and I'm returning it.
     
  5. May 24, 2006 #25 of 213
    whitesoxfan06

    whitesoxfan06 New Member

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    When I receive my unit today this is the first thing I'll check after completeing guided setup. I hope we can figure out if this is an issue with all DT units so I can determine whether or not to try to send out for a replacement if in fact it is the same with mine.
     
  6. May 25, 2006 #26 of 213
    apathasia

    apathasia Member

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    Add me to the list of people with no stereo. I have my DT set up on the same TV as an old S1. Last night Lost on the S1 = Stereo. Lost on the DT = Mono. I haven't called yet but I will in the next few days.

    Sheri
     
  7. May 28, 2006 #27 of 213
    narnia777

    narnia777 New Member

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    Can this thread by made sticky so we can find it easier?

    I bought a brand new DT and set it up after selling my 40 gig tivo to my friend.

    Have Dish Network (limited alacart subscription+sky angel) and limited basic cable. Seems that stuff coming from the 301 Dish box through the red/white and svideo is stereo but not coming in from the coax. No stereo or SAP from the coax regardless of the settings.

    I verified it with Comcast's own cable box that isn't connected to the Tivo, that the channels are carried in stereo and or SAP.

    Jim
     
  8. May 29, 2006 #28 of 213
    starneml

    starneml New Member

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    Add another to the list. Recorded the Country Music Awards the other week on both my Series 2-540 and my Series2-DT (since i had heard of problems with one of the tuners on the Dual having audio dropouts) -- When I play the one from the 540 Single Tuner it is definately in Stereo. The Dual Tuner is definately in Mono. And they are both side by side and fed off the same splitter.
     
  9. May 30, 2006 #29 of 213
    Gospel

    Gospel New Member

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    I got a 4 output RF amp from Radio Shack. Sound is still in mono.

    Will ask about this in a poll.

    Enjoy life,
    Steven
     
  10. May 30, 2006 #30 of 213
    Gospel

    Gospel New Member

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  11. May 30, 2006 #31 of 213
    Abner

    Abner Member

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    I think that TiVo by now MUST know that there is a problem with the S2DT and are avoiding the issue because it is a Tuner hardware problem and do not want to refund peoples money with the 30 guarantee. They are hoping that the time expires for most and we all get stuck with bogus TiVos. Everyone needs to demand that they get an answer, their guarantee extended or we should just demand an RMA number and send these units back.

    We should all come up with a date and time and call in at the same time and report the problem again! I really think that they know about it and are just ignoring us!

    I am certainly ready to send my unit back! Let's try to call them one last time and if we get the run around, let all get RMAs and send these puppies back!
     
  12. May 30, 2006 #32 of 213
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Slow down there turbo! This thread is less then 2 weeks old. Don't you think you should give it a little more time before you jump to the conclusion that it's a hardware problem and that TiVo is avoiding the issue because they don't want to dole out refinds?

    It takes time to investigate problems like this, especially with such a small percentage of users reporting it. If I were you I wouldn't expect a fix for at least a few months. If that is unacceptable to you then you better take the TiVo back now while you're still in the 30 day return window.

    Dan
     
  13. May 30, 2006 #33 of 213
    Gospel

    Gospel New Member

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    I called TiVo and got sent to level 2 support almost immediately. The level 1 person she didn't have training yet on the dual tuner models. I was on the phone for over an hour with the L2 guy. It is a risk but we are going to try a box swap. They are sending me a new one and then I'll send my first one back.

    During the conversation, they L2 guy said they had hardly gotten any mono problem calls. They said it is more common to have signal problems on the second tuner. So, TiVo tech support doesn't think the mono issue is software related. He idicated that it mgiht be a soldering problem.

    We will see.

    Enjoy life,
    Steven
     
  14. May 30, 2006 #34 of 213
    JasonRossSmith

    JasonRossSmith Member

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    Well put Dan. I myself have the dual tuner and have not experienced the mono issue so far. Tivo might not be putting 100% of their resources behind this one issue (nor should they), but intentionally trying to cover it up? I highly doubt that.
     
  15. May 30, 2006 #35 of 213
    starneml

    starneml New Member

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    As a Data Point

    I ran a test tonight --- listneing to a source that was definately stereo with headphones -- thinking that maybe one tuner was stereo, one was mono, and it sure seemed like both were mono.

    I turned on the Tuner Display and switch the sterea source around so I could listen to it on each Tuner and both were mono while my 80MB SEries 2 Singleu Tuner was definately stereo.
     
  16. May 30, 2006 #36 of 213
    Abner

    Abner Member

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    I will slow down! However, I have had my first Tivo since May 5th and my second since May 12th. I first called TiVo the day after I got my first one. I have placed four calls and have spent at least two hours on the phone and I always get the same story, "No One else has reported this problem". It seems like others are getting the same story.

    It really seems to me that they are not looking into it, or ignoring the problem. I would be very happy if they told me, yes we have a problem and it's a software issue which should be resolved in two months. I would say fine, and let everyone else know that the fix is coming. But it has been over three weeks and I have not gotten a satisfactory answer from TiVo. Always the same story, "No one else has reported this problem". I think there are about seven other users that have reported the problem here. Not sure how many of them have notified Tivo. But it still surprises me, that TiVo still claims that no one else has reported this problem. What would you think, if you always got that same story?

    I will call right now again for the fifth time. And if I get the same story I will return my TiVos and quit complaining about the problem. If I don't have the TiVo's, I have nothing to complain about. I'll just go back to my good old Panasonic DVR and maybe get TiVos again, when the issue is resolved. I really can't handle getting the same answer over and over again.
     
  17. May 31, 2006 #37 of 213
    mick66

    mick66 Dirty Burger

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    I've had many of the SA model Tivos over the years (Philips HDR-xxx; PTVxxx; Tivo 140xxx, 240xxx, 540xxx and 649xxx) and all have been or are connected to my A/V receiver. When the receiver is set to Pro Logic, I only get mono sound. When I set it to Stereo that's exactly what I get - stereo sound.
     
  18. Jun 1, 2006 #38 of 213
    Abner

    Abner Member

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    Both of my S2DT play only in Mono. One is connected to a receiver, and with the receiver set to Stereo, listening with head phones, I can hear that it is mono. The other is connected with Video and RCA audio cables to a TV and also listening with head phones, it also only is playing in mono.

    Again only when I play MP3 music coming over the wireless network, does it play in Stereo. But nothing that come via the Tuners is ever in Stereo, only Mono.
     
  19. Jun 1, 2006 #39 of 213
    Gospel

    Gospel New Member

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    Well, the replacement S2DT TiVo came in today. I took it out of the box and hooked up. I haven't even peeled the plastic off the front yet. Guess what? Mono only! :( So, the hardware on both S2DT units is probably fine.

    Mick, you got me thinking. The way I understand Pro-Logic works is that it can send two audio streams over a single channel. IIRC, it uses phase shifting to do this. Also, IIRC, stereo TV channels are supposed to encode two audio channels (Left and Right) into the TV signal. What if, the cable company is using a single audio channel that is Pro-Logic encoded to produce stereo. That would allow the cable company to apply more compression on the signal. Also, what if my old 240 S2 has the hardware to decode this but the new S2DT does not.

    I am basically asserting that maybe the audio encoding that my cable provider uses is not compatible with the new S2DT TiVos. What do you think of this theory?

    Let's dig a little deeper and see if we can find a common thread. Please answer the following questions. My answers will follow.

    1) Do you hear mono or stereo in recordings and Live TV?
    2) Do you have satellite or cable?
    3) Do your use the RF coax input or cable box/RCA cables?
    4) Who is your cable/satellite provider?
    5) What city do you life in? (optional)
    6) Do you live in an apartment or a house?

    Note: this is only for dual tuner S2 owners.

    My answers:

    1) Mono
    2) Cable
    3) RF coax, no cable box (wall -> UPS -> RF amp/splitter -> TiVo)
    4) Time Warner
    5) Houston
    6) Apartment (actually it is an appartment-like condo)

    Thanks,
    Steven
     
  20. Jun 2, 2006 #40 of 213
    starneml

    starneml New Member

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    wow

    Ignoring the Pro-Logic issue (since mine is not hooked to a receiver) the Stereo Standard for Broadcast TV gas been around for many years.

    I hooked up several devices to this piece of coax and all of them successfeully recognized the stereo signal and decoded it into left and right channels. Even an older 15 year old TV that understands stereo and it gave me a stereo signal. All but the new S2DT. It's almost like the Audio setting in the Settings Menu doesn't properly set the box into stereo mode for broadcasts.

    My Answers:
    1) Mono
    2) Cable
    3) RF coax, no cable box
    4) Comcast
    5) Baltimore, MD
    6) Apartment
     

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