Ok, my parents have my old Sony S1 box. It's got a lifetime service on it and they are happy with it. But they left for 3 weeks and unplugged the tivo. When they came back, the box no longer was able to connect to the service provider to get guide data. We changed the phone number, and now it happily spends 40+ minutes to download the data, then spends a few hours processing it.... and then fails. Now, it looks like it is loading the data as there is at least 11 days of TV guide data, but the fact that it fails at the end of each load is worrysome. Any ideas as to what can be done to fix it?