Running out of guide data despite daily service connections

Discussion in 'TiVo Help Center' started by KillTheGrimace, Apr 20, 2009.

  1. Nov 1, 2010 #101 of 253

    sydwi New Member

    Nov 1, 2010


    Another comcast-elmhurst with the same problem. I'm glad I'm not alone! And I'm also glad I checked here before trying a guided set up.

    I tried logging in to My Tivo and checking if I could tell it to record things after 11/7 - it didn't even recognize that television shows air in my area.
  2. Nov 1, 2010 #102 of 253

    lstone19 Member

    Mar 28, 2003
    TiVo support responded with the completely useless suggestion of rerunning Guided Setup and selecting "Comcast-Elmhurst/Oak Park" instead of "Comcast-Elmhurst/Maywood" they say I am using. Wrong! I am on "Comcast-Elmhurst/Oak Park" unless System Information is lying.

    But, I think the problem is with Zap2It. From what I can tell, "Comcast-Elmhurst/Oak Park" has disappeared from their listings. For my zip code and all others around here that should be "Comcast-Elmhurst/Oak Park", they think the only cable provider is AT&T U-verse. I've sent a message to Zap2It as well as a reply to TiVo.

    No doubt if I did rerun Guided Setup, it would not list any Comcast options for my zip code and then I'd just be worse off.
  3. Nov 2, 2010 #103 of 253

    lstone19 Member

    Mar 28, 2003
    Zap2It seems to know again that Comcast-Elmhurst/Oak Park serves my zip code again so hopefully, this will push through to TiVo in a day or two (one of our TiVos did an update an hour ago and did not get new data so will check again this evening).
  4. Nov 2, 2010 #104 of 253
    Corran Horn

    Corran Horn Member

    Feb 12, 2002
    Had this exact same problem last night. Talked to support via chat and they looked into it. They said something about the data not being populated and they would contact their lineup specialists to remedy it. (I have the exact details in my chat transcript at home.)

    This is what support told me...

    They did somehow contact my tivo and see that the guide data past Saturday was blank for non-local HDs, which I thought was a cool verification on their end.

    Shortly thereafter they asked me to re-run guided setup for Comcast-Elmhurst/Oak Park (I noticed that since I ran it first years ago U-verse is now an option to choose) and I went through the normal steps. Everything worked fine and I now see guide data past Saturday. (which was my drop-off point)

    I recommended running guided setup. Sure, it'll screw up the channels you receive if you'd pruned them previously for relevance, but oh well.
  5. Nov 2, 2010 #105 of 253

    dbthornton New Member

    Nov 13, 2004
    Brookfield IL


    Also in Comcast Elmhurst, and had the same problem on my Pioneer 810 but not the TivoHD.
    Reran Guided Setup last night and it seems to be fixed.
  6. Nov 2, 2010 #106 of 253

    drugrep Member

    Mar 16, 2002
    Woodridge, IL
    I can say that running Guided Setup did change me from Comcast Elmhurst to Comcast Elmhurst/Oak Park and now I have guide data through the 16th.
  7. Nov 2, 2010 #107 of 253

    bob61 Member

    Apr 22, 2002
    Another Comcast/Elmhurst customer here with program guide update issue. I have even tried to manually connect to update the program info, noted when I did that after it connected it never loaded anything (the "Loading Info" just completed instantly).

    I went into the Channel line-up and pressed "Enter" (it's noted on the bottom if the channel line-up is wrong to press enter). I then went through the channel set-up. I selected my provider info, Comcast Elmhurst/Oak Park. It then forced my Tivo to go an update the Program Info once again, the "Loading Info" showed "Organizing" for over 10 minutes. I went into "Find Programs" and there's a message "Still getting more program info". Hopefully when it's done this has fixed the problem.

    **Update** After a couple hours the program info has updated and my guide info is now back to 2 weeks. If you are having similar problems I'd recommend resetting your channel line-up and let your Tivo update run through it's update. Hopefully this keeps on updating now.
  8. Nov 2, 2010 #108 of 253

    emstrom New Member

    Feb 19, 2003
    I'm having the same issue, but it's kind of strange. I'm in Evanston, and according to Comcast, I'm in their Chicago North/Northwest area, not Elmhurst. My Tivo has always shown Chicago North before, but a few days ago starting showing Elmhurst instead. I don't know why. And now when I try to go through guided setup again, my zip code results in only the Elmhurst location as a choice, not Chicago North. Has anyone seen that happen?
  9. Nov 3, 2010 #109 of 253

    OhFiddle Active Member

    Dec 10, 2006
    Chicago Burbs
    Got a reply from Tivo customer support saying the channel lineup had been deleted and that it was now fixed and to re-run guided setup. I checked on zap2it and it did show Comcast - Elmhurst/Oak Park as an option again.

    I tried manually reconnecting to the Tivo service after the line-up was restored to see if it might work without re-running guided setup....but it didn't. So I re-ran the setup and the correct line-up was already selected so I just confirmed it. It did its thing for about half an hour and now I have full guide data back. Now I just have to go through and remove all those junk channels from the guide again.....uggh.
  10. Nov 3, 2010 #110 of 253

    lstone19 Member

    Mar 28, 2003
    I found that selecting Enter in the Channel List did not help. It repeated the provider selection portion of Guided Setup but when all was done, still no more guide data even after forcing an additional service connection. I then did a full Guided Setup and all seems to be correct now (after forcing an additional service connection).

    But still not happy. This never should have happened and I suspect come 11/7, there will be a lot of complaints about this.
  11. Nov 3, 2010 #111 of 253

    wzntme New Member

    Nov 3, 2010
    New to the group. Figured I'd post what I received back from Tivo Support:

    Thank you for contacting TiVo Customer Support. I would be happy to assist you today. This is an issue that is effecting you and many of your neighbors, Comcast decided to get rid of that lineup and did not inform our lineup specialists so you are running low on program guide data. However, there is a solution. You will need to repeat guided setup with a different zip code (60016, 60018, 60025) to get a new lineup which will give you a Comcast Elmhurst/Oak Park lineup that will be correct. We are sorry for the trouble but this should resolve all your issues. Have a great day!

    We were able to use 60016 and select Elmhurst/Oak Park, and it seems to work OK.
  12. Nov 3, 2010 #112 of 253

    smgord New Member

    Aug 9, 2004
    Hitting Enter in the Channel List did work for me ... it took about 20 minutes to load the new data, and even so, it didn't immediately populate guide data ... BUT, instead of saying data would run out on 11/7, it said it was still processing. Even after the processing message went away, my to do list didn't populate immediately. But today (I did all this last night), my to do list is fully populated for the next two weeks. Also, I did not have to re-set my favorites, they remained the same. So, for me, this is now resolved.
  13. Nov 4, 2010 #113 of 253

    foamy909 Member

    Mar 29, 2005
    I just wanted to thank everyone here as I just got a call from my non-tech savvy mother, who lives in Lombard, due to the same message. After going through the normal trouble-shooting, I checked here and saw the Elmhurst Oak Park issue. I was able to walk her through the Channel list option, which prevented either her from running guided set-up or me having to make a house call.

    thanks again
  14. Nov 5, 2010 #114 of 253

    dfreybur Active Member

    Jan 27, 2006
    Thank you bob61 in particular and everyone else in this thread as well. A couple of days ago I ran through this process on my Series2 then left for the evening. It was still in setup mode when I got back. I had to manually connect to the TiVo service again a second time, which took a long time to load the data. Bingo my To Do List is populated again.

    Last night during dinner I started the same process on my Series3. It took about 30 minutes longer than dinner to finish set up mode. Then I connected manually and the load ran in background much of the evening. Handled.
  15. Nov 6, 2010 #115 of 253

    tomm1079 Member

    May 10, 2005
    wow gotta love this forum. Just got this issue on all my tivos and im in elmhurst area. About to rerun guided setup.
  16. Nov 6, 2010 #116 of 253

    tomm1079 Member

    May 10, 2005
    updated all 4 of my tivos. Looks like guide data is appearing again.

  17. Nov 6, 2010 #117 of 253

    eman31 New Member

    Apr 17, 2009
    Had the same problem here in Downers Grove. Had tried a couple of other fixes before I found this thread. Thanks for the help and info!
  18. Nov 8, 2010 #118 of 253

    pekingduk New Member

    Nov 8, 2010
    Had the same problem this past week in Oak Park using the Comcast Elmhurst set up. All channels were showing up with no program information available. The guided setup solution seems to have fixed the issue!
  19. VinceA

    VinceA Active Member

    May 13, 2002
    Bayonne, NJ
    Through a series of random events I may have found another piece of the puzzle with the original issue discussed here. Some time during December I had to reset my tuning adapter (Cisco). After I did that my TiVo started working as designed - guide data would download, system info date would update on its own, garbage collection would happen daily, etc. I recently had to reset the TA again due to missing channels and the problem came back.

    Is anyone at TiVo collecting data points for this issue or has it not been reported?
  20. Feb 1, 2011 #120 of 253

    pbakers Member

    Sep 29, 2009
    Richmond, Tx
    This is new one. About once a month I have been getting the "Program info will run out on XXXX date" notice at the bottom of the menus. I just ignore it as I always have successful connections, the guide is full and the to do list goes way past this date. The date comes and goes and the notice disappears, all is good, no lost recordings.

    However today I got something different. I got an actual Tivo message (like what you get when there is a channel lineup change or SW update) saying the guide would run out and recordings will stop unless I make a successful connection. But still the guide data & to do list go way past this date and the network status is OK with a successful connection just a few hours ago.

    This is getting annoying, surely they can fix this. (And stop calling me Shirley!) Arrrrg :mad:

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