Rovi Lineup Issues & Corrections

Discussion in 'TiVo Coffee House - TiVo Discussion' started by BigJimOutlaw, Aug 22, 2016.

  1. klia

    klia Member

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    Well, that sucks. I stopped because I've been told multiple times, now, that submitting errors via their website is a waste of time. And whenever I call, tech support always tries to gaslight me into believing the problem's not on their end.
     
  2. osu1991

    osu1991 Well-Known Member

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    I get most of mine fixed via the online submission assuming I catch it before it’s actually broadcast. Saves me explaining to my mom why something listed isn’t what she recorded.
     
  3. NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    reporting guide issues can be a hopeless back and forth, as once errors are "fixed", rivo sometimes breaks them again almost immediately (as @osu1991 has experienced)...lather, rinse, repeat. whatever checks and balances are in place (if any) aren't improving the quality of the guide data, as rivo seems to endlessly go in circles.
     
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    The TiVo kids are changing things again. Today's NFL, while complete with title, OAD and description, has added (Sea 2017) to the program. Also, if you want to see a slow game, next week, 12/3, CBS only has one game. But they have lengthened it to four hours. It won't affect prime time since there will be a special at 8pm and regular programming is missing. Happy holidays.
     
  5. osu1991

    osu1991 Well-Known Member

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    All the college football conference championship games next Saturday on CBS, Fox, ABC and the ESPN’s are blank with NEW and title not available.

    Today’s CFL Grey Cup is still blank with New and title not available in the guide.
     
    slowbiscuit likes this.
  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I see that also. My guide is getting an update now. I'll post when it's done.

    After service: no change.

    TiVo Online has a big black empty space.
     
    Last edited: Nov 26, 2017
  7. JYoung

    JYoung Series 3

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    For the record, I'm seeing this exact issue on my TiVo Series 3 and my TiVo HD.
    Both on cable and Los Angeles OTA listings.

    It does not occur on my TiVo Bolt

    Did you get anywhere with their website error submission?
     
  8. morac

    morac Cat God TCF Club

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    I’m not seeing that for CBS, but both Fox and ABC (Philly stations) are blank this Saturday 12/2: Fox from 12:30 pm to 11:30 pm and Abc from 12 pm to 11:30 pm.
     
  9. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    FYI: Channel Master (DVR+) seems to have dropped the TiVo (Rovi) guide. They are sending out an update to their boxes to accept the new data. Nothing published as to who supplies the data. Yet.
     
  10. Jed1

    Jed1 Well-Known Member

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    Well my 1P for Gold Rush failed last night. I noticed around 9:30PM that it was not recording so when I checked I noticed that the art work was gone and replaced with just a green color and had the words gold rush. I checked the guide and when I selected info I was given the option to set up a 1P so I did, Now I have two 1Ps for Gold Rush. The new one has the art work from the old 1P and now the two specials are set to record next Friday.
    The old 1P was working when I checked a few days ago but that was before they fixed the guide data not updating. It seems since that started to work this 1P failed. Another point is the old 1P had no show description for about 2 months. All you would get was the show title and the season and episode number. Last nights show had the show description but no season or episode number. Also no skip mode either for the new 1P. Also there was no skip mode for Gold Rush Pay Dirt that airs before the new episode.

    I am noticing that a lot of the art work for programs is being replaced with just blue or green colored blocks and this looks really stupid with Hydra. I am considering dumping Hydra after the new year if this keeps up since what would be the point with just having blue and green colored tiles instead of art work. I am also wondering if the skip mode issues are related to Hydra or is this also happening on the old UI?
    Now I have to fill out the survey again for missing skip mode data as this seems to be another thing that is occurring more often these days. Up until this month I hadn't had to fill out a survey for missing skip mode in a long time but now I am back to doing it a few times each week.
     
  11. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    On Gold Rush -> Gold Rush - 12/22 I found it interesting that my To Do List is bare until 1/1/18. But there is boilerplate for that week, minus the Season. Somebody has to change the 2017 to 2018?

    Last night NBC was a SM dud.

    I'm waiting for RC12 on Hydra to see if it fixes anything. I still can't view my Recording Activity folder. I'm hoping it's related to my manual recordings.
     
  12. Jed1

    Jed1 Well-Known Member

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    Yea I am also waiting for RC12 but according to a person hwo got it already the multiple resolutions still does not work. When they broke that feature on the old UI it took one year and two months to get it fixed and that was me continually reminding Margret over the year about the issue. I know it still works with the old UI so after the feature update Ted mentioned is coming if it doesn't work after that then I am done with Hydra. Also just having blue and green colored tiles for a lot of shows is also really dumb looking when Hydras main feature is these tiles.

    If you have to create a new 1P to get your recordings to work again leave the old one in place as it will eventually revert back to the old one as I had this happen to my 1P of Vice on HBO. This way when it switches back you will not miss any episodes. The recreated 1P will never work after that point so you can delete it.

    I just filled out the survey for all missing skip modes last night. I just hope these are not getting ignored by TiVo. The problem with skip seems to be getting worse each week.
     
  13. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    They don’t have artwork for a Charlie Brown Christmas or the Great Pumpkin either. And this year A Christmas Story is listed as a 2017 movie. It’s like they mixed the date of the new musical with the movie. Unbelievable.
     
  14. NorthAlabama

    NorthAlabama tabasco rules

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    i noticed a week ago my billons 1p failed to pick up all the eps for the upcoming marathon, it only scheduled numbers 1, 4, 5 & 8. i deleted, recreated from ep2 in the guide, and all the eps were then scheduled. if i remember correctly, this is not the first time i've had to delete and recreate this 1p. :mad:

    eta: i just noticed the same is happening with my got 1p for the marathon starting the day after xmas, it's only picked up eps 1-7 of se1. :rolleyes:
     
    Last edited: Dec 24, 2017
  15. May 1, 2018 #1635 of 1636
    RoamioJeff

    RoamioJeff Unregistered User

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    I came here from the link in your signature to look up an abbreviation. This is a most excellent TiVo-related list!

    Question: In you abbreviations you list Skip Mode (SM). Does that refer to the 30-second skip, or commercial skip? I see some people referring to commercial skip as "CS" and was not sure of the proper abbreviation.
     
  16. May 1, 2018 #1636 of 1636
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Thanks. I try to keep it current. Sorry, SM is SkipMode, commercial skip. It has been suggested to also use SkipMonkey, but I don't want to go there. If anything I have great sympathy for the people what have to tag a show. Some programs would give me brain damage if I was forced or even paid to watch them.

    CS was always Customer Service to me. TiVo doesn't have that anyhow. o_O
     
    leswar and RoamioJeff like this.

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