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Rovi Lineup Issues & Corrections

Discussion in 'TiVo Coffee House - TiVo Discussion' started by BigJimOutlaw, Aug 22, 2016.

  1. Jun 6, 2017 #1301 of 1417
    tomhorsley

    tomhorsley Well-Known Member

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    Ah, but you are getting handcrafted artisanal schedule information the likes of which you couldn't get anywhere else :).
     
    aaronwt likes this.
  2. Jun 6, 2017 #1302 of 1417
    lpwcomp

    lpwcomp Well-Known Member

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    John's...
    I just noticed this one. They gave the most recent episode of "Silicon Valley" a title of "06-04-2017". Actual title is "The Patent Troll".

    BTW, when I reported the TAMNT problem on the TiVo support forum, I was told I should call in so that a lineup ticket could be opened. :mad:
     
  3. Jun 6, 2017 #1303 of 1417
    danm628

    danm628 Well-Known Member TCF Club

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    https://www.tivo.com/lineup.html

    That's usually easier than calling.
     
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  4. Jun 6, 2017 #1304 of 1417
    abovethesink

    abovethesink Member

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    So, without reading 66 pages of backlog, is there any hope for me? My only problem is Estrella TV, which I get for boxing, gets no guide data at all. It just says TBA 24 hours a day, every day. I am on an old TWC leg of Spectrum. Is there somewhere I can report this and, if I do, what are the odds of it being fixed?
     
  5. Jun 6, 2017 #1305 of 1417
    danm628

    danm628 Well-Known Member TCF Club

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    Literally the post before yours...

    Report a Lineup Issue
     
  6. Jun 7, 2017 #1306 of 1417
    sharkster

    sharkster Well-Known Member TCF Club

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    Since Rovi, I don't even bother with reporting. It has pretty much no effect. The problem is that Rovi will fix guide issues, then un-fix them, then maybe (if you're lucky that day) fix them again before the time of airing on any given channel or of any given show.

    I guess I'm fortunate that I have a lot of time on my hands now so that I can babysit my 'To Do' list and the guide.

    I'm not one to give up on anything that has promise, but this doesn't and it just is what it is until they put out the effort to do it right - or at least some semblance of right. :)
     
  7. Jun 7, 2017 #1307 of 1417
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    There is a thread in Season Pass Alerts: The screwups just keep on and on - Fargo, LivePD, Graveyard Carz That pretty much describes how I feel about the guide and lineup issues. I have the time to babysit stuff, plus I have no alternative except a satellite, so I work with what I've got.
     
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  8. Jun 7, 2017 #1308 of 1417
    lpwcomp

    lpwcomp Well-Known Member

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    John's...
    There are two problems with using that form to report the type of issues I am seeing.

    It's not designed to report the kind of errors we see most of the time

    but more importantly:

    It doesn't address the actual problem, which is the process by which they are creating the program information!
     
  9. Jun 7, 2017 #1309 of 1417
    MikeBear

    MikeBear Member

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    I submitted TWO lineup changes, and Tivo acknowledged them, and just closed the ticket a few days later saying it's "Resolved". But it isn't resolved, and I even forced a download to check. This was for two OTA subchannels that changed networks, so channel logo and guide data is wrong. I see NO changes as of yet, even though they closed the ticket.

    What should I do next? Could it be fixed, yet actually take a couple more days before it shows correctly???
     
  10. Jun 7, 2017 #1310 of 1417
    Space

    Space Member

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    It may take some time to be reflected in the TiVo. One thing you can do is look at your lineup on tvguide.com and see if it has been corrected there, although I don't know if updates show up any faster there.
     
  11. Jun 8, 2017 #1311 of 1417
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I would try Margret. Rovi Lineup Issues & Corrections
     
  12. Jun 8, 2017 #1312 of 1417
    wmhjr

    wmhjr Well-Known Member

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    Tickets are often - if not always - marked "resolved " when they acknowledge an issue. Even if they never ever fix it. In my experience that status means absolutely nothing whatsoever.
     
  13. Jun 8, 2017 #1313 of 1417
    MikeBear

    MikeBear Member

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    OK, it appears that the guide data is now proper for the channels they changed to. It's just that the logo's aren't right as of yet. I can live with that for a while longer.
     
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  14. Jun 8, 2017 #1314 of 1417
    JACKASTOR

    JACKASTOR Member

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    ONTARIO,...
    They seem to resolve a lot of things in creative memory syndrome, that actually really should be they do nothing.
     
  15. Jun 8, 2017 #1315 of 1417
    danm628

    danm628 Well-Known Member TCF Club

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    I submitted a several channel fix last Friday. I got the updated channel list Wednesday though I didn't check things till today.

    All is good.

    So things can get fixed.
     
  16. b_scott

    b_scott TiVo Fan

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    I'm having problems namely with HBO, where the Rovi info only says the date. Ex. "6-09-17" Nothing else. No episode name or description. Not only for news shows like VICE, but also stuff like Silicon Valley.
     
  17. chiguy50

    chiguy50 Active Member

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    My Silicon Valley listings are all complete, including last week's ep. 7 recording ("The Patent Troll"), today's ep. 8 listing ("The Keenan Vortex") and next week's ep. 9 ("Hooli-Con").
     
  18. b_scott

    b_scott TiVo Fan

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    hmm. I'm on Comcast in Chicago.
     
  19. morac

    morac Cat God

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    Last Week Tonight with John Oliver has been showing dates for titles most of this season. For example last night's episode is entitled "06-11-2017".
     
  20. chiguy50

    chiguy50 Active Member

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    I have noticed this on my system as well. But, as OP implied, it's not as significant a lapse for news shows as it is for series episodes of the other genres.

    BTW, a propos LWTwJO, just how great a job of news reporting and analysis is John Oliver doing in his weekly in-depth segment? I think it is easily the best bit of reportage on any TV channel, broadcast or cable. (Of course, as we know, it's not TV . . . it's HBO.;)) Kudos to you, John!
     

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