Rovi Lineup Issues & Corrections

Discussion in 'TiVo Coffee House - TiVo Discussion' started by BigJimOutlaw, Aug 22, 2016.

  1. Mikeguy

    Mikeguy Well-Known Member

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    I've read the above posts with interest and I can see your frustration. But y'all must be having a much more serious impact from the Rovi Guide switch than I have had or perhaps are more sensitive to it, to no longer recommend TiVo or want to purchase another TiVo box. Yes, I've had some glitches (shows sometimes without descriptions or being given generic descriptions, or a short-term sports competition where related shows in the competition are not identified as such in the TiVo guide), but not at the level of my wanting to throw the baby out with the bath water. My TiVo boxes still work well, as they always have, such that these occurrences are very much the exception for me, not the norm.

    Of course, I do want the quality improved. But I'm not throwing the great workability and convenience of my TiVo's out in the meanwhile, and I still would recommend TiVo, with a footnote or two (I always have footnotes for devices!).
     
  2. compnurd

    compnurd Well-Known Member

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    I was going to add also.. While only being back with Tivo for the last two weeks.. I really havent seen any issues
     
  3. morac

    morac Cat God TCF Club

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    I'm guessing you haven't had episodes not record then. Either you don't have a lot of OnePasses or your OnePasses are for more popular shows. I've had more episodes fail to record since the switchover because of missing/incorrect guide data, than I have in the 10+ years I've owned TiVo boxes. It's not just one channel either. I've had failed recordings on multiple network and cable channels. It's gotten to the point where I need to check the To Do List every day or two to make sure shows record.

    It's not just me either. Lately the Season Pass Alerts forum gets on average a post a day. Prior to the switchover, that forum got a few posts a month on average.
     
  4. nycityuser

    nycityuser Member

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    What you put in parenthesis as "minor" glitches are actually pretty bad even if they weren't the only problem. Generic descriptions means that many searches (like Actor searches) won't reflect a show that they should. TiVo's robust search features are only as good as the data they are searching.

    But when a full week of a long-running show like "The Daily Show" is excluded from the guide then bad search data isn't the only problem.

    I've been using TiVo for more than a dozen years so the decline in guide reliability is very noticeable to me. It makes me feel that my unit is much less reliable than before. That I had to switch to a manual season pass for "The Daily Show" last night does not speak well for TiVo.
     
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  5. Mikeguy

    Mikeguy Well-Known Member

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    I guess one way that one can look at that is, isn't that a good thing--the company (at least facially) recognizes the need for quality. Now it (simply) needs to follow through on that at an adequate level (and, perhaps, be pressured to do so).
    I'm a bit confused--aren't I one of the actual customers? Or are you perhaps drawing a distinction between me, an OTA guy, and someone else who is on cable, who can complain to the cableco?

    I do think, including based on posts I've seen at TCF, that making one's guide issues very visibly known can help--squeaky wheels indeed do get greased. Rather than simply (and understandably) complaining and venting here in the (playground), for example, posting tweets to TiVo's Twitter account(s). Even filing a guide issue notice via TiVo's website (although I've found that process burdensome). Imagine the possible TiVo reaction if its Twitter feed was packed full of legitimate guide issue postings--I can't believe that TiVo/Rovi would like that, both for quality as well as marketing reasons.
     
  6. Mikeguy

    Mikeguy Well-Known Member

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    I don't recall any missed recordings. But to qualify, I'm OTA and not cable (although in a large urban area with many OTA channels, with a boom in the last couple of years); yes, generally more popular shows (but not all), although many in the form of old show reruns on more "subsidiary" broadcasters; and perhaps 3 dozen active OP's. Perhaps my more basic or "pedestrian" use is an explanation.

    Mind you, I don't deny anyone else's issues and frustration, and I've felt it as well. But I just haven't seen it, for me, at the level of taking the hammer out and bashing the box in.
    Please don't take me for a TiVo apologist--I hadn't meant my parenthetical examples to lessen the import of those instances, but simply to give examples of what I've seen in my own use, which I've felt at different levels of frustration. I'm not trying to deny anyone's frustration here. And certainly, having a show not appear in the guide at all, or at the wrong time, would way tick me off.
     
  7. morac

    morac Cat God TCF Club

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    We are technically TiVo customers, but we are small potatoes compared to TiVo's "real" customers, which are those companies that license TiVo's metadata and MSOs that license the TiVo boxes themselves. The amount of money TiVo makes off retail customers compared to it's "real" customers is so much smaller that they likely don't put that much effort into supporting us compared to companies like Direct TV and Facebook.

    The problem is while the squeaky wheel eventually gets greased, the squeak has a tendency to reappear after a week or two. Rather than be pro-active and watch for the squeak to return, TiVo waits for people to complain again. It's like living in a TiVo lineup report Groundhog Day. I've lost count the number of times I've reported an issue with The Daily Show which for some reason TiVo seems to frequently replace with "Comedy Central Programming" which is their generic "we have no guide data for this" show. Other channels get different names, but always in the format of "<channel name> Programming".

    There's obviously data out there for them since Gracenote/Tribube has data for them and TiVo is able to pull data for them after enough people complain. If I was running TiVo (and actually cared about accuracy), I would set up some kind of automated tool to look for these generic channel episodes and fix them.

    There's also the issue with TiVo ignoring users who complain too much. For example I've seen people saying to email Margret when there's a guide issue. I've done that and never got a response. That really doesn't surprise me as she is a VP at TiVo. I'm not sure where she falls under the new TiVo world order. She appears to have the same title, which might be meaningless considering 137 people at TiVo appear to be VPs. In any case at that rate I might as well email the CEO to get guide data fixed.
     
  8. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    It's odd that if you search for "<network> Programming" there are no results. I have a 1P for TDS, so last night the normal 1:37am repeat is in my History as TDS and showing as a "Duplicate". There's another at 1:30am. It keeps getting worse.

    It's so helpful that you can now use Search to find an actual channel number too.
     
  9. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    The only non-nuisance issue I've had (i.e., something that affects me getting the shows I want) is Rovi wanting to record every airing of MSNBC shows, which I "solved" by making repeat manual recordings. Which is not to downplay people who ARE having issues; I guess I just watch the right kinds of shows (except Rachel). ;)

    And of course I wish they would deal with the nuisances that have cropped up since the takeover. TiVo is still far and away the best DVR I've ever used. But it's marginally less than it was, and I hope it will get back there.
     
  10. Mikeguy

    Mikeguy Well-Known Member

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    Well, I guess I'm one of the "unwashed," as I am a direct customer of TiVo's services as an OTA customer, lol. I know that we're in the minority and I understand your point (what, my email to TiVo doesn't get as much attention as a phone call from Charter's CEO?), but we still make some difference, collectively--TiVo markets to us, to a degree, witness the Roamio OTA.
    Of course, you're right. And it's a pain for and burden on the consumer that shouldn't even be an issue. Again, though, just imagine if TiVo's public Twitter feed had hundred(s) of guide issue reports a day, from a broad base of people (not all from you, lol!)--couldn't that raise the issue above the general noise, to get optimized attention? If for no other reason that companies don't like public embarrassment--apart from pride in quality, it can affect company valuation. One of the reasons I mention the Twitter idea is that I read a post here where a consumer Twitter post on a tech. issue led to immediate contact and action from TiVo.

    Hey, maybe somebody can send the President-elect a Bolt (it would have to be the latest and most advanced TiVo, of course), and have him Tweet out a guide issue one night at 3 a.m. ;)
    I've done that as well and just assumed that she is so inundated with emails that she doesn't do that. Probably would be better to have a generalized macro response, acknowledging receipt and that follow-up will occur.
     
  11. Lurker1

    Lurker1 Well-Known Member

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    Also remember that probably 99.9% of their customers do not know what TiVo Community Forum is and would never use it. Same thing applies to probably 99.9% of their potential new customers. So TiVo suffers no public embarrassment by ignoring us complaining amongst ourselves here. I would think Twitter is significantly more publicly visible, and Facebook even more so.
     
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  12. Mikeguy

    Mikeguy Well-Known Member

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    How dare you say that here! ;)
     
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  13. morac

    morac Cat God TCF Club

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    Well apparently public shaming gets results.

     
  14. bbrown9

    bbrown9 Active Member TCF Club

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    I'm not at this time ready to give up the box I have. I just won't invest any more money into a new box if this is the level of quality we will be getting. One of the things that made TiVo such a great DVR was the guide data being fairly reliable. I had a Comcast box for a while (they were using Rovi) and I was frustrated by the errors in the guide data. Shows not recording or recording multiple times, etc. I couldn't wait to get back to TiVo and was very relieved when I did. It just worked. But now that's no longer the case. Comcast is even switching away from Rovi to Gracenote now!

    I have since switched from Comcast to Verizon FIOS which also uses Gracenote. I think if the guide data doesn't improve, I'll be better off getting a FIOS DVR than investing in more money into TiVo systems.
     
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  15. sbillard

    sbillard Member

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    I wonder if the Spectrum merger will have some impact. I see that Spectrum is a Rovi customer. But my "Spectrum" nee Time Warner Cable seems to still be getting its guide data from Gracenote. (The Daily Show is correct on its guide this week.) If these guide issues are not ironed out by the time the Spectrum institutes Rovi data on us there is a pretty large customer base to tick off.
     
  16. Lurker1

    Lurker1 Well-Known Member

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    Hey, I think you're on to something here. I know where I will be going first for all future support.
     
    Mikeguy likes this.
  17. Mikeguy

    Mikeguy Well-Known Member

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    Fewer choices, especially at the level of TiVo, for us OTA folk.
     
  18. nycityuser

    nycityuser Member

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    I got the same reply after posting on Facebook earlier today.
     
  19. Mikeguy

    Mikeguy Well-Known Member

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    Please do, and I encourage all others to do so as well. I really do mean this, including for the reasons I mentioned above. This (TCF) is a great place to vent, check into and call attention to matters, and look for solutions. But it's easily ignored/overlooked by TiVo. Not as easily Twitter/Facebook, where the whole world, including TiVo supervisors/managers/executive staff as well as TiVo investors, are looking on.

    There is a reason why the President-elect posts things on Twitter, rather than going the "traditional route"--as you may have noticed, it gets attention.
     
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  20. samccfl99

    samccfl99 I Am Sometimes Vocal

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    coconut...
    I did not want to waste the space to redisplay that tweet, but this is the first time that TDS had "Comedy Central Programming" in the title. Believe me, I am no fan of Tivo, Inc. I am however a fan of the hardware of my Roamio Pro. I do not know of any non-satellite box where all the tuners (6) are buffering at the same time, the 2-sided guide, 1P and now with Q-Mode and S-Mode, well it is very nice. Of course I have my opinions on their software developers and also the people who make the software decisions there. Comcast's X1 has several features that the tivo should have incorporated. I have been harping on them for years. The hardware could be faster, but I cannot and will not shell out the money for a Bolt Pro.

    One of the problems is, why do they give a crap? Many people are on LTS and Tivo, Inc has already sucked the life out of many, moneywise for equipment/service/LTS. It is hard for me to understand when people have 3 tivos and X number of Minis in the same household. But then I do live alone and I am on cable (I do not at all understand the OTA world).

    We constantly now have to monitor our 1P's and that is a pain in the butt. I would not be fooled again by this Rovi Garbage and knew TDS could never be off on this most horrid week ending on Black Friday (sorry to inject the politics, but it is pertinent) and TDS is showing normally on that day in the guide. I also agree with the person who is sick of all the duplicates on nighttime MSNBC. ENOUGH...LOL. I did call and make a complaint on that a few weeks ago. It was the first time since this fiasco started that I called. I do not call them anymore. They are horrible now and I hate them and it is not worth the time to call.

    I am done...my 3,000 cents...:eek::rolleyes::D
     

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