Rovi Lineup Issues & Corrections

Discussion in 'TiVo Coffee House - TiVo Discussion' started by BigJimOutlaw, Aug 22, 2016.

  1. Sep 15, 2016 #621 of 1636
    NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al

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    i agree the turnaround was about as fast as should be expected. the tech support call volume following missed recordings seems to help speed things along. ;)
     
  2. Sep 15, 2016 #622 of 1636
    TonyD79

    TonyD79 Well-Known Member

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    Tivo Support must be the most hellish place to be right now. I don't envy them. I have been involved in bad rollouts but this is a complete nightmare that I don't think anyone saw coming.
     
  3. Sep 15, 2016 #623 of 1636
    robertyaso

    robertyaso New Member

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    I've redone guided setups several times and don't have any thumb ratings....My tivo is new. I didn't realize when I bought it they were in the middle of switching guide info over to rovi or I probably would have waited awhile. Now I have a $400 VCR.

    Every time I talk to tivo they just tell me that there are lots of people having issues and that I am just going to have to wait.

    Instead of me explaining my whole situation, if you want, you can check out my thread


    http://www.tivocommunity.com/tivo-vb/showthread.php?t=543027
     
  4. Sep 15, 2016 #624 of 1636
    NorthAlabama

    NorthAlabama tabasco rules

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    yours appears to be a different issue than what's being addressed in this thread, and i would guess the delay in resolving your issue is terrible timing due to what we're discussing in this thread (and other threads).

    i disagree with the post that described a call tivo tech support as worthless. call back (best time is m-f during the day), request a supervisor, and ask for an update on your case.
     
  5. Sep 15, 2016 #625 of 1636
    robertyaso

    robertyaso New Member

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    I've called several times and every time they have been really good at trying to help, but it never goes anywhere. I'll take your advice and ask for a supervisor and see if i can get the issue resolved that way. THanks
     
  6. Sep 15, 2016 #626 of 1636
    TonyD79

    TonyD79 Well-Known Member

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    This didn't get resolved?

    I plugged your zip code into TV Guide and the list I got looks a lot more like the ones you want from your other post. When is the last time you ran guided setup to get your list?
     
  7. Sep 15, 2016 #627 of 1636
    robertyaso

    robertyaso New Member

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    No. Hasn't been resolved yet. I ran a guided setup about 1 1/2 hours ago..... And you're right, the guide on tvguide.com has changed, but nothing has changed for me.

    I just tried to call tivo but was on hold for 30 minutes...so just decided to try back in a bit.

    Also, yes, now when I do the guided setup some of my channels show up. I have to do a channel scan to get the rest of them, but a guide never populates for all of them but one....and that was the one that has worked from the very beginning.
     
    Last edited: Sep 15, 2016
  8. Sep 15, 2016 #628 of 1636
    TonyD79

    TonyD79 Well-Known Member

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    TV guide changing is a good sign, though. Every change I have seen with Rovi data was first in TV Guide or tv.com or both.
     
  9. Sep 15, 2016 #629 of 1636
    robertyaso

    robertyaso New Member

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    I hope so. Two weeks just seems like a long time.

    And only some of the tvguide.com stuff has changed which is kind of discouraging.
     
  10. Sep 15, 2016 #630 of 1636
    al_wilson2

    al_wilson2 Member

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    Former WMC user here, who went through channel lineup issues on our cutover to Rovi last year.

    If you are on OTA, and missing channels, you could be missing an entire market. For example, I live near Youngstown, Ohio. However, I also receive Cleveland stations. These are two separate TV markets. WMC cutover to Rovi last year, and gave me just the Yougstown market. In other words, the new Rovi lineup for Youngstown OTA did not include a single Cleveland station. I contacted Rovi, and requested five markets (Cleveland, Youngstown, Pittsburgh, Erie, Wheeling) be added to the Youngstown lineup. Instead, Rovi created a new lineup named "Cleveland/Surround OTA". That's the lineup I used last year on WMC. Surprisingly, that's also the lineup that Tivo cut me over to last week.

    I recall a WMC user having the same issue with Oakland/San Francisco. They would get one market, but not the other. If they then changed zip, they would lose the market they had and then get the other. However, they couldn't get both markets simultaneously.

    If you think you have the same issue, contact Rovi. Give them your zip, and explain that you receive multiple markets with your antenna. In the past, they showed an ability to work with OTA users to correct lineups.

    Lastly, if many OTA channels show up in your lineup that you don't actually receive, you may be getting a lineup that has already merged multiple markets into it. More is better than less. Just disable those channels in your guide.
     
  11. Sep 15, 2016 #631 of 1636
    Jed1

    Jed1 Well-Known Member

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    The real problem with the data is that it was designed to work with Gemstar's TV Guide On Screen guide. In that guide was a channel editor and when you first set up the guide you would put in your zip code and then select OTA or cable. What would then happen it would download a master channel list for the DMA you lived in. In this master channel list would also include all the broadcast stations from every DMA around you so if you could receive out of market channels you can go into the guides channel editor to find the channels and give them a channel assignment and then turn them on. For my DMA, Wilkes Barre/Scranton, there was over 800 channels in the editor. In this list also included all the national cable channels. So If you selected cable and your lineup was not up to date or channels have been moved you can edit them and give them the new channel assignments.
    With TiVo you don't get the master list but only the channels that are part of your DMA based on your zip code location. You now are relying on TiVo to add the channels that would be in the editor or make changes to the guide data.
    If TiVo would have just dumped their guide and used one of Gemstar guides this whole issue could have been adverted. Or better yet they should have added a channel editor to their UI just like Gemstar had for theirs.
    For reference Gemstar was bought by Macrovision and then changed their name to Rovi. Gemstar started TVGOS back in the mid 1990 so they predate TiVo.
     
  12. Sep 15, 2016 #632 of 1636
    rainwater

    rainwater Active Member

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    I'm confused by what you are saying. The guide is just a way to display data from Rovi. TiVo's entire recording/search/indexing/onepasses/wishlists/etc rely on data being formatted in a certain way. There is no way to "use one of Gemstar guides" without completely breaking every single TiVo function.
     
  13. Sep 15, 2016 #633 of 1636
    al_wilson2

    al_wilson2 Member

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    That doesn't seem to be the case anymore. It doesn't matter the front end. Whether it's TiVo, WMC, or TVguide.com, I have the exact same channel lineups with the exact same channels. Check out zip 44430 on TVguide.com. There are 3 OTA lineups to choose from (One from Cleveland, two from Youngstown). WMC shows these same 3 lineups with the same channels. This is what Rovi is providing. There doesn't seem to be a master list of all channels, but rather, a master list of channel lineups. We can then only view and see the channels in the lineup that we choose. If you choose cable for zip 44430, you can see the "Cleveland/Surround OTA" lineup that Rovi created for me. I don't know why it's listed under cable, though, when it's clearly labeled as OTA and broadcast.
     
  14. Sep 15, 2016 #634 of 1636
    robertyaso

    robertyaso New Member

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    I think you're mostly right in my case....Really I don't think there was ever a guide set up for my remote area, and tvguide and tv.com were just giving me guide data from large surrounding cities. The guide is correct, but not setup to correlate with the channels I receive from my local tower.

    But, I'm kinda trying to get it set up at the wrong time with all this guide stuff going on. They just think I'm having guide issues when really I kinda need them to add a market/tower.
     
  15. Sep 15, 2016 #635 of 1636
    Jed1

    Jed1 Well-Known Member

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    You basically have it right as TiVo's function was based around the data coming from Tribune. But Gemstar data is based on how they use their own data to carry out functions in their own guide. It would be easier to use a Gemstar guide and rewrite the TiVo functions to work with the Gemstar guide.
    As I stated Tribune only distributed raw data. Gemstar mainly distributes EPG/IPGs that use their own database so it would prove to be difficult to change the data to fit the TiVo's needs and make sure it does not foul up the data for their own guides.
    From my understanding this mistake this week also affected the MSO cable boxes that run the Gemstar guides.
    This is also something I found out yesterday Rovi/Gemstar used to give Tribune the old VCRPlus codes to put in their publications. This was done from 1990 to 2010 when Rovi ended support for VCRPlus.
     
  16. Sep 15, 2016 #636 of 1636
    philco782

    philco782 Active Member

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    Ever since Rovi guide data, my Tivo onepass for O'Reilly factor is recording both the first airing at 8:00 pm and then also the re-airing at 11:00 pm. The Onepass is set to only record new, but the Rovi guide data seems to tag both as new. So both get recorded.

    Any way to tell a Onepass to only record a showing at a specific time?
     
  17. Sep 15, 2016 #637 of 1636
    Jed1

    Jed1 Well-Known Member

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    Because TiVo, WMC were not designed to use this data and will not get the master channel list from the data stream. This was built into the guide itself.
    How Gemstar used to update the database was when the broadcaster and cable companies would submit the lineup changes to Gemstar for the TVGuide magazine. But the magazine fell out of favor early in the last decade as more people were getting guides with their cable boxes.
    If TiVo would rewrite their guide software to accept this data then it would download the master channel list for the DMA you are in. You then can make all the changes necessary instead of relying on TiVo or even Rovi to do this.
    Also Gemstar was never setup to interact with the consumers so getting lineups changed is difficult. In the case of WMC you should report the lineup issues to Microsoft and then Microsoft reports to Rovi but as we know Microsoft already dropped support for WMC so you guys we left twisting in the wind.
     
  18. Sep 15, 2016 #638 of 1636
    rainwater

    rainwater Active Member

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    How could you possibly know that? TiVo's software is designed to run on specific hardware and chips. You can't just throw a guide designed for different hardware on a TiVo. And even if that was magically possible, TiVo's entire system relies on a specific set of data. Not only would the entire TiVo OS have to be rewritten, but so would TiVo Online. How could that possibly be easier?
     
  19. Sep 15, 2016 #639 of 1636
    RoamioJeff

    RoamioJeff Unregistered User

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    Same here, but I had occurrences of that very issue back in July, before Rovi. I reported it back then and it was fixed. It may be unrelated to the Rovi data, but I reported it again yesterday.

    In the mean time I just manually deleted all the 11:00 occurences for the next two weeks.
     
  20. Sep 15, 2016 #640 of 1636
    Jed1

    Jed1 Well-Known Member

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    I can't say how I know but it is not a good idea to mess with someone's private data stream.;)
    Besides the Gemstar guide that is embedded in my Kuro can basically do what the TiVo does and that definitely does not have the horsepower that my Roamio has. The same goes for the Sony DHG DVR. The only feature that is unique to the TiVo is the Season Pass/1 Pass. Other than that the other functions are the same.
     

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