Rovi Lineup Issues & Corrections

Discussion in 'TiVo Coffee House - TiVo Discussion' started by BigJimOutlaw, Aug 22, 2016.

  1. Sep 14, 2016 #601 of 1636
    morac

    morac Cat God TCF Club

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    Looking at the iOS app it appears he guide data is fixed. Most of the TBA data now has real data. As such it should push down to the boxes on the next connection.

    Now hopefully TiVo keeps this from happening again as I lost two days of recordings because of it.
     
  2. Sep 14, 2016 #602 of 1636
    NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    everything was ok with my tivo after the update for around two weeks, until it wasn't.

    i checked my to do list saturday to schedule a few last season's finales before next week's season premieres, and all was well and ready to go. then, sunday or monday, mine went belly up.

    before today's guide update, i had over 300 instances of "tba", but it's now been reduced to about 30, and most missing channel blocks/days of "tba" have been restored.

    only 3 or 4 pass failures in the beginning, but strangely, ray donovan on sho failed with today's download - go figure.
     
  3. Sep 14, 2016 #603 of 1636
    walkerism

    walkerism The Clean Up Man

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    None of my EUEFA champions league games recorded this week. Not a happy customer.
     
  4. Sep 14, 2016 #604 of 1636
    rainwater

    rainwater Active Member

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    That is because there is now 6 separate listings for "UEFA Champions League Soccer". The only way to record it now is with a wishlist for that title. Even then, it is no guarantee.
     
  5. Sep 14, 2016 #605 of 1636
    thyname

    thyname Well-Known Member

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    Weird. I had two recorded yesterday and two today. I don't have a one pass for soccer, as I know exactly what games to record. Old fashioned for sports.
     
  6. Sep 15, 2016 #606 of 1636
    morac

    morac Cat God TCF Club

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    The TBA data has been fixed, but The Late Show with Stephen Colbert isn't recording because it has no "First Aired" date. As such the box says it's a re-run and won't record it. The same thing is happening for @Midnight.
     
  7. Sep 15, 2016 #607 of 1636
    BrotherCool

    BrotherCool New Member

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    Sep 15, 2016
    We had a lineup change on 9/13
    Here's what I've found:

    Channel Lineup: Cable One Joplin 64801

    MISLABELED Channels:
    Channel 22 EVINE Live Should Be IND-KGCS (MSSU)
    Channel 30 FOX News Should Be KCLJ-TBN
    Channel 47 Lifetime Should Be KPJX-LP (Retro TV Network)
    Channel 56 FXX Should Be Gov Access-Joplin
    Channel 60 National Geographic Ch. Should Be EDU Access (Joplin EDU Jet 14)
    Channel 78 FOX Sports MW/Overflow Should Be C-SPAN*
    Channel 79 NBC Sports Network Should Be C-SPAN2*
    Channel 88 Tennis Channel Should Be EVINE Live
    Channel 100 HBO East*** Should Be Lifetime
    Channel 102 HBO Signature East*** Should Be LMN*
    Channel 103 HBO Family East*** Should Be OWN*
    Channel 104 HBO Comedy*** Should Be Bravo
    Channel 108 HBO Signature West*** Should Be WE*
    Channel 140 Showtime*** Should Be FCS Atlantic*
    Channel 141 Showtime 2*** Should Be FCS Central*
    Channel 142 Showtime Showcase*** Should Be FCS Pacific*
    Channel 185 Starz in Black*** Should Be TNT
    Channel 191 Starz Encore Classics*** Should Be TBS
    Channel 193 Starz Encore Westerns*** 548 Should Be FX
    Channel 195 Starz Encore Action*** Should Be FXX
    Channel 300 ESPN News* Should Be Sprout
    Channel 302 ESPN Classic* Should Be Disney Channel
    Channel 307 FCS Central* Should Be FreeForm
    Channel 313 LMN* Should Be Disney Jr.*
    Channel 316 WE* Should Be Boomerang*
    Channel 333 National Geographic Wild* Should Be The Weather Channel
    Channel 335 Esquire* Should Be CNN
    Channel 336 FOX Business Network* Should Be CNBC
    Channel 337 NFL RedZone+ Should Be MSNBC
    Channel 340 Disney XD* Should Be FOX News
    Channel 345 Bravo* Should Be The Blaze*
    Channel 360 Chiller* Should Be TCM (Turner Classic Movies)
    Channel 603 Fox Deportes**** Should Be CNN En Espanol****
    Channel 605 Cine Mexicano**** Should Be Fox Deportes****
    Channel 606 NBC Universo**** Should Be ESPN Deportes****
    Channel 607 Tele N**** Should Be Cine Mexicano****
    Channel 608 Cable Noticias**** Should Be Tele N****
    Channel 609 Boomerang SAP**** Should Be NBC Universo****


    DELETED Channels:
    Channel 2 POP (TV Guide) Should Be Removed From Lineup
    Channel 3 KOZJ-PBS Should Be Removed From Lineup
    Channel 6 IND-KGCS (MSSU) Should Be Removed From Lineup
    Channel 8 EDU Access (Joplin EDU Jet 14) Should Be Removed From Lineup
    Channel 10 Gov Access-Joplin Should Be Removed From Lineup
    Channel 11 KPJX-LP (Retro TV Network) Should Be Removed From Lineup
    Channel 13 Local Access Should Be Removed From Lineup
    Channel 15 KCLJ-TBN Should Be Removed From Lineup
    Channel 20 HSN (Home Shopping Net) Should Be Removed From Lineup
    Channel 23 ESPN Should Be Removed From Lineup
    Channel 24 ESPN 2 Should Be Removed From Lineup
    Channel 25 SEC Network Should Be Removed From Lineup
    Channel 26 FOX Sports Midwest Should Be Removed From Lineup
    Channel 27 USA Network Should Be Removed From Lineup
    Channel 28 TBS Should Be Removed From Lineup
    Channel 29 MSNBC Should Be Removed From Lineup
    Channel 31 TLC Should Be Removed From Lineup
    Channel 32 CNN Should Be Removed From Lineup
    Channel 33 HLN (Headline News) Should Be Removed From Lineup
    Channel 34 CNBC Should Be Removed From Lineup
    Channel 35 Discovery Channel Should Be Removed From Lineup
    Channel 36 The Weather Channel Should Be Removed From Lineup
    Channel 37 History Channel Should Be Removed From Lineup
    Channel 38 A&E Should Be Removed From Lineup
    Channel 39 TNT Should Be Removed From Lineup
    Channel 40 HGTV Should Be Removed From Lineup
    Channel 41 Food Network Should Be Removed From Lineup
    Channel 42 Animal Planet Should Be Removed From Lineup
    Channel 43 FreeForm Should Be Removed From Lineup
    Channel 44 FX Should Be Removed From Lineup
    Channel 45 TCM (Turner Classic Movies) Should Be Removed From Lineup
    Channel 46 AMC Should Be Removed From Lineup
    Channel 48 Disney Channel Should Be Removed From Lineup
    Channel 49 Hallmark Channel Should Be Removed From Lineup
    Channel 50 Cartoon Network Should Be Removed From Lineup
    Channel 51 Sprout Should Be Removed From Lineup
    Channel 52 Travel Should Be Removed From Lineup
    Channel 53 Tru TV Should Be Removed From Lineup
    Channel 54 FOX Sports 1 Should Be Removed From Lineup
    Channel 55 Syfy Should Be Removed From Lineup
    Channel 57 TV One Should Be Removed From Lineup
    Channel 58 E! Entertainment Should Be Removed From Lineup
    Channel 59 SEC Network Overflow Should Be Removed From Lineup
    Channel 61 Bravo Should Be Removed From Lineup
    Channel 101 HBO 2 East*** Should Be Removed From Lineup
    Channel 105 HBO Zone*** Should Be Removed From Lineup
    Channel 106 HBO West*** Should Be Removed From Lineup
    Channel 107 HBO 2 West*** Should Be Removed From Lineup
    Channel 109 HBO Family West*** Should Be Removed From Lineup
    Channel 115 HBO Latino*** Should Be Removed From Lineup
    Channel 120 Cinemax East*** Should Be Removed From Lineup
    Channel 121 Cinemax West*** Should Be Removed From Lineup
    Channel 122 More MAX*** Should Be Removed From Lineup
    Channel 123 Movie MAX*** Should Be Removed From Lineup
    Channel 124 Action MAX*** Should Be Removed From Lineup
    Channel 125 Cinemáx*** Should Be Removed From Lineup
    Channel 126 Thriller MAX*** Should Be Removed From Lineup
    Channel 127 5 Star MAX*** Should Be Removed From Lineup
    Channel 128 Outer MAX*** Should Be Removed From Lineup
    Channel 143 Showtime Extreme*** Should Be Removed From Lineup
    Channel 144 Showtime Beyond*** Should Be Removed From Lineup
    Channel 155 TMC*** Should Be Removed From Lineup
    Channel 156 TMC2*** Should Be Removed From Lineup
    Channel 165 FLIX*** Should Be Removed From Lineup
    Channel 181 Starz*** Should Be Removed From Lineup
    Channel 183 Starz Kids & Family*** Should Be Removed From Lineup
    Channel 184 Starz Cinema*** Should Be Removed From Lineup
    Channel 190 Starz Encore*** Should Be Removed From Lineup
    Channel 192 Starz Encore Suspense*** 546 Should Be Removed From Lineup
    Channel 301 ESPNU* Should Be Removed From Lineup
    Channel 305 Outdoor Channel* Should Be Removed From Lineup
    Channel 306 FCS Atlantic* Should Be Removed From Lineup
    Channel 308 FCS Pacific* Should Be Removed From Lineup
    Channel 309 FOX Sports 2* Should Be Removed From Lineup
    Channel 310 Golf Channel* Should Be Removed From Lineup
    Channel 312 Discovery Life Should Be Removed From Lineup
    Channel 314 Game Show Network* Should Be Removed From Lineup
    Channel 315 FX Movies* Should Be Removed From Lineup
    Channel 319 QVC* Should Be Removed From Lineup
    Channel 320 GAC* Should Be Removed From Lineup
    Channel 321 AHC * Should Be Removed From Lineup
    Channel 322 FYI* Should Be Removed From Lineup
    Channel 323 OWN* Should Be Removed From Lineup
    Channel 324 Viceland* Should Be Removed From Lineup
    Channel 325 Science Channel* Should Be Removed From Lineup
    Channel 328 TVG* Should Be Removed From Lineup
    Channel 331 NFL Network* Should Be Removed From Lineup
    Channel 332 CBS Sports* Should Be Removed From Lineup
    Channel 339 Disney Jr.* Should Be Removed From Lineup
    Channel 341 Boomerang* Should Be Removed From Lineup
    Channel 342 Discovery Family* Should Be Removed From Lineup
    Channel 343 Hallmark Movies & Mysteries* Should Be Removed From Lineup
    Channel 346 Oxygen* Should Be Removed From Lineup
    Channel 353 BBC America* Should Be Removed From Lineup
    Channel 354 Fusion* Should Be Removed From Lineup
    Channel 355 Investigation Discovery* Should Be Removed From Lineup
    Channel 356 IFC* Should Be Removed From Lineup
    Channel 357 The Blaze* Should Be Removed From Lineup
    Channel 359 WGN America* Should Be Removed From Lineup
    Channel 369 C-SPAN* Should Be Removed From Lineup
    Channel 370 C-SPAN2* Should Be Removed From Lineup
    Channel 390 TBN** Should Be Removed From Lineup
    Channel 391 INSP** Should Be Removed From Lineup
    Channel 392 BYU** Should Be Removed From Lineup
    Channel 394 Family Net** Should Be Removed From Lineup
    Channel 395 EWTN** Should Be Removed From Lineup
    Channel 404 Tennis Channel HD Should Be Removed From Lineup
    Channel 407 Golf Channel* HD Should Be Removed From Lineup
    Channel 408 NBC Sports Network HD Should Be Removed From Lineup
    Channel 410 CBS Sports* HD Should Be Removed From Lineup
    Channel 411 NFL Network* HD Should Be Removed From Lineup
    Channel 412 Hallmark Channel HD Should Be Removed From Lineup
    Channel 413 Hallmark Movies & Mysteries* HD Should Be Removed From Lineup
    Channel 414 National Geographic Wild* HD Should Be Removed From Lineup
    Channel 415 Syfy HD Should Be Removed From Lineup
    Channel 416 Bravo HD Should Be Removed From Lineup
    Channel 417 FX Movies* HD Should Be Removed From Lineup
    Channel 418 AMC HD Should Be Removed From Lineup
    Channel 419 TCM (Turner Classic Movies) HD Should Be Removed From Lineup
    Channel 420 FreeForm HD Should Be Removed From Lineup
    Channel 421 FX HD Should Be Removed From Lineup
    Channel 422 FYI* HD Should Be Removed From Lineup
    Channel 423 History Channel HD Should Be Removed From Lineup
    Channel 424 Animal Planet HD Should Be Removed From Lineup
    Channel 425 Discovery Channel HD Should Be Removed From Lineup
    Channel 426 Disney Channel HD Should Be Removed From Lineup
    Channel 428 TLC HD Should Be Removed From Lineup
    Channel 429 Lifetime HD Should Be Removed From Lineup
    Channel 430 LMN* HD Should Be Removed From Lineup
    Channel 431 FOX Sports Midwest HD Should Be Removed From Lineup
    Channel 433 FOX News HD Should Be Removed From Lineup
    Channel 434 CNN HD Should Be Removed From Lineup
    Channel 435 MSNBC HD Should Be Removed From Lineup
    Channel 436 CNBC HD Should Be Removed From Lineup
    Channel 438 Science Channel* HD Should Be Removed From Lineup
    Channel 439 Cartoon Network HD Should Be Removed From Lineup
    Channel 440 Sprout HD Should Be Removed From Lineup
    Channel 441 SEC Network HD Should Be Removed From Lineup
    Channel 442 NFL RedZone+ HD Should Be Removed From Lineup
    Channel 444 FOX Sports 2* HD Should Be Removed From Lineup
    Channel 445 FXX HD Should Be Removed From Lineup
    Channel 450 HBO East*** HD Should Be Removed From Lineup
    Channel 451 Showtime*** HD Should Be Removed From Lineup
    Channel 452 TBS HD Should Be Removed From Lineup
    Channel 453 TMC*** HD Should Be Removed From Lineup
    Channel 454 TNT HD Should Be Removed From Lineup
    Channel 455 KODE-ABC HD Should Be Removed From Lineup
    Channel 460 CBS-KOAM HD Should Be Removed From Lineup
    Channel 465 NBC-KSNF HD Should Be Removed From Lineup
    Channel 470 KOZJ-PBS HD Should Be Removed From Lineup
    Channel 475 KFJX-FOX HD Should Be Removed From Lineup
    Channel 490 USA Network HD Should Be Removed From Lineup
    Channel 491 ESPN HD Should Be Removed From Lineup
    Channel 492 ESPN 2 HD Should Be Removed From Lineup
    Channel 493 FOX Sports 1 HD Should Be Removed From Lineup
    Channel 494 Velocity HD Should Be Removed From Lineup
    Channel 495 National Geographic Ch. HD Should Be Removed From Lineup
    Channel 496 A&E HD Should Be Removed From Lineup
    Channel 497 HGTV HD Should Be Removed From Lineup
    Channel 498 Food Network HD Should Be Removed From Lineup
    Channel 499 Outdoor Channel* HD Should Be Removed From Lineup
    Channel 602 CNN En Espanol**** Should Be Removed From Lineup
    Channel 610 Disney XD SAP**** Should Be Removed From Lineup
    Channel 611 ESPN Deportes**** Should Be Removed From Lineup
     
  8. Sep 15, 2016 #608 of 1636
    BobCamp1

    BobCamp1 Well-Known Member

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    http://www.marketwatch.com/story/sa...-decline-but-analysts-see-a-bottom-2016-09-12

    You were saying?
     
  9. Sep 15, 2016 #609 of 1636
    BobCamp1

    BobCamp1 Well-Known Member

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    If only someone would invent a way to communicate across geography BOTH ways.... :)

    In most companies, the communication between divisions within the company is poor. Customer support has problems communicating to engineering and vice versa. There usually isn't anything in place, and even when it's there it's slow and unreliable. Mainly because there are several layers between the two groups. Like "whisper down the lane."

    In my experience, the problem reports' descriptions are often blank, or contains errors that can't happen, or contain errors that don't match the log file, or contain errors that aren't reproducible. Very often the problem is fixed and released before we can even communicate the existence of the problem back to customer support.

    A list of problems that Tivo was working on would be incorrect the moment it was published.

    I see Tivo support started acknowledging the TBA problem only after it was already fixed. Par for the course.
     
    Last edited: Sep 15, 2016
  10. Sep 15, 2016 #610 of 1636
    TonyD79

    TonyD79 Well-Known Member

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    Actually they acknowledged it on Twitter before it was fixed.

    The TBA issue was scary but was handled extremely swiftly.
     
  11. Sep 15, 2016 #611 of 1636
    NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    i wasn't scared, i'd call it disappointed. bugs are one thing, basic dvr functions like the guide and pass recordings are another. while they addressed this within a few days, how was this allowed to happen to begin with when there were months to prepare?

    let's not pretend it's fixed, either - it's better, yes, but far from the level of service previously offered, and still broken in places. tivo will have to earn my trust back.
     
  12. Sep 15, 2016 #612 of 1636
    TonyD79

    TonyD79 Well-Known Member

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    They haven't lost mine. Yet. But I haven't considered them much better than anyone else recently so it is not like a glitch is unexpected to me.

    Trust is an individual thing. It is better for everyone if they can earn yours back.
     
  13. Sep 15, 2016 #613 of 1636
    morac

    morac Cat God TCF Club

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    NJ
    I'm not sure I'd call two to three days "handled extremely swiftly". Also most of the shows that were TBA for me still aren't automatically recording because of the First Aired date problem.
     
  14. Sep 15, 2016 #614 of 1636
    robertyaso

    robertyaso New Member

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    Aug 31, 2016
    South...
    I think the problem I am having is different than most. Every channel but one in my guide are TBA. I submitted a lineup ticket on the 1st and have called several times over the last two weeks and nobody at tivo can give me an eta.

    I don't think 2-3 days is swift either, but if you got yours fixed that quickly consider yourself at least a little lucky.
     
  15. Sep 15, 2016 #615 of 1636
    Space

    Space Active Member

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    I see today that the 1 hour shift on this channel has been corrected! Thanks TiVo!

    I also see ESI is missing after this weekend, however I also see this issue on zap2it, so I assume this is a problem with the network not sending out that info (yet) and not a problem with TiVo.

    Thanks again!
     
  16. Sep 15, 2016 #616 of 1636
    NorthAlabama

    NorthAlabama tabasco rules

    11,560
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    sweet home, al
    have you tried repeating guided setup?
     
  17. Sep 15, 2016 #617 of 1636
    robertyaso

    robertyaso New Member

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    Aug 31, 2016
    South...
    Yup, Every couple of days or so. I've also received several lineup updates, but they are never updates that makes any difference for me.
     
  18. Sep 15, 2016 #618 of 1636
    richsadams

    richsadams Well-Known Member

    9,078
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    TBAs seem to be resolved for us as well. USA and others are no longer recording 24/7.

    However, numerous shows only have a generic description and are either being recorded repeatedly (for those that air again at a later time) or not at all as morac noted earlier.

    Reconnected our S3 and it updated immediately. Channel lineup is correct, but same issues otherwise.

    Was looking at a Roamio Pro, or possibly the newest Bolt but still on the fence.

    Although these are clearly first-world problems, it's still nice to have a forum where experiences and thoughts can be shared.
     
    Last edited: Sep 15, 2016
  19. Sep 15, 2016 #619 of 1636
    NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    i would try deleting thumb ratings, then to do list and guide data, through settings >help, and then repeat guided setup again (i know this is time consuming and a pain).

    have you escalated your issue to a supervisor? i'd say your case has been open long enough for you to request next level support.
     
  20. Sep 15, 2016 #620 of 1636
    TonyD79

    TonyD79 Well-Known Member

    12,509
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    Columbia, MD
    For a glitch this big, it is.

    The first aired date problem is a different issue. Don't mix them together.

    (However, I am seeing more and more programs with OAD on them.)

    BTW, the first report I see of the TBA problem here is late afternoon/early evening ET on 9/12. The fix was reported as working by midday 9/14. That is less than two working days. The is pretty damned quick.
     

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