Rovi Lineup Issues & Corrections

Discussion in 'TiVo Coffee House - TiVo Discussion' started by BigJimOutlaw, Aug 22, 2016.

  1. Sep 9, 2016 #421 of 1636
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    A connection with no new data means the Indexing date & time doesn't change. Indexing time & date can change without a connection however.

    I'm still only showing 10 days into the future, and new downloads don't cause an indexing. This is on two basic Roamio boxes. Funny, tv.com also only shows 10 days into the future.
     
    Last edited: Sep 9, 2016
  2. Sep 9, 2016 #422 of 1636
    Headford

    Headford Member

    31
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    Aug 28, 2013
    The new guide data seems to be missing the episode titles for various multi-year music concert series. Given the nature of these programs with dozens to hundreds of episodes that often repeat, the artist information is critical to have in the episode title to pick the concert you want.

    On PBS, the new guide data seems to be missing titles for many of the airings of:

    Front and Center
    Live from the Artists Den

    Too many of the episodes are simply titled "Front and Center" or "Live from the Artists Den".

    In contrast, Austin City Limits has correct episode titles.

    On EWTN, their classical concert series "In Concert" has the title of each episode being "In Concert" whereas the Gracenote data had the title of the work being performed.
     
    Last edited: Sep 9, 2016
  3. Sep 9, 2016 #423 of 1636
    epstewart

    epstewart Member

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    GOOD!

    I'm not surprised at all that part of the solution is a fix to the TiVo software itself, if that's what this is. Or is the "fix" supposed to be to the Rovi data itself?
     
  4. Sep 9, 2016 #424 of 1636
    MPSAN

    MPSAN Well-Known Member

    1,555
    35
    Jun 20, 2009
    Portland,...
    Yes, I agree, but they said it was not just guide data but new software that I believe will be another update. The fix is for 1P issues and especially fixing shows that keep recording what it thinks are new, if they go on again in a few hours or a different day..
     
  5. Sep 9, 2016 #425 of 1636
    epstewart

    epstewart Member

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    Again, GOOD!
     
  6. Sep 9, 2016 #426 of 1636
    rainwater

    rainwater Active Member

    7,066
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    TiVo rarely, if ever, rolls out a software update on a weekend. I think the CSR might have just been blowing smoke to make you think a magical fix was coming in 2 days. Hopefully I am wrong, but I would not be counting on a software update this weekend. Plus, if they want to fix repeats recording, they don't need to do a software update.
     
  7. Sep 9, 2016 #427 of 1636
    Tolo90

    Tolo90 New Member

    22
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    Sep 3, 2016
    I have posted to the Tivo troubleshooting forum, lineup problem page, two chats (gee we are sorry)

    I live in northern utah where i get all my channels via translator, I live where i can recieve both Salt Lake Utah and Pocatello Idaho channels. Using my zip as 84333 i get guide data for Salt Lake channels only, and the data is not for the frequencies i actualy recieve the channels on. I posted several times on the lineup problem page, with not fix in sight. Been without guide data for the channels i actualy recieve for 8 days now. Can anyone tell me if Tivo/Rovi are in the process of fixing the problem with the intermountain west where most of us get our channels via translator?

    This is a grid of all the channels that i actualy recieve via translators.

    I have no guide data for any of these channels.

    Can any one send these to the folks that handle lineup problems?

    When Tivo was using Tribune guide data i had guide data for all these channels!

    Channel Line UP for Richmond Utah 84333
    Channel Number Translator Call Letters Actual Channel Frequency
    2.1 K29EYD KUTV-HD 29
    2.1 K41GQD KUTV-HD 29
    2.2 K29EYD2 KUTV2.2 29
    2.2 K41GQD2 KUTV2.2 41
    3.1 K33GFD KIDK 33
    3.2 K33GFD2 FOXKXPI 33
    4.1 K43GRD KTVX-HD 43
    4.1 K21HHD KTVX-HD 21
    4.2 K43GRD2 Me-TV 43
    4.2 K21HHD2 Me-TV 43
    4.3 K21HHD3 KUCW-SD 21
    5.1 K31 KSL-HD 31
    5.1 K45GLD KSL-HD 45
    5.2 K31 COZI-TV 31
    5.2 K45GLD2 COZI-TV 45
    5.3 K31 thisTV 31
    5.3 K45GLD3 thisTV 45
    7.1 K47HWD KUED-HD 47
    7.1 K50IED KUED-HD 50
    7.2 K47HWD2 WORLD 47
    7.2 K50IED2 WORLD 50
    7.3 K47HWD3 V-Me 47
    7.3 K50IED3 V-Me 50
    8.1 K16IXD KIFI 16
    8.3 K16IXD3 CW 16
    8.4 K16IXD4 NOW 16
    9.1 K49FSD KUEN 49
    9.1 K14OAD KUEN 14
    9.2 K49FSD2 MHzWrld 49
    9.2 K14OAD2 MHzWrld 14
    9.3 K14OAD3 FNX 14
    9.3 K49FSD3 FNX 49
    10.1 K27GND IDPTVHD 27
    10.2 K27GMD2 PLUS 27
    10.3 K27GND3 LEARN 27
    10.4 K27GND4 WORLD 24
    11.1 K25HGD KBYU 25
    11.1 K32JPD KBYU 32
    11.2 K25HGD2 BYUtv 25
    11.2 K32JPD2 BYUtv 32
    11.3 K25HGD3 BYUtvi 25
    11.3 K32JPD3 BYUtvi 32
    13.1 K51GAD KSTU-HD 51
    13.1 D19EWD KSTU-HD 19
    13.2 K51GAD2 ANTTV 51
    13.2 K19EWD2 ANTTV 19
    13.3 K51GAD3 JUSTICE 51
    13.3 K19EWD3 JUSTICE 19
    14.1 K18DLD KJZZ-HD 18
    14.1 K23 KJZZ-HD 23
     
    Last edited: Sep 11, 2016
  8. Sep 9, 2016 #428 of 1636
    rainwater

    rainwater Active Member

    7,066
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    Sep 21, 2004
    I sent a small lineup request about a wrong channel almost 10 days ago and haven't even heard back after the initial email. At this point, they may have so many requests who knows if/when we will hear back.
     
  9. Sep 10, 2016 #429 of 1636
    richsadams

    richsadams Well-Known Member

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    Jan 4, 2003
    Thought I'd add my two-cents worth of disappointment with the new guide data. At least ours are (or should be) easy to resolve. All of the following channels switched from Pacific to East for whatever reason.

    I reported the lineup issue to TiVo (https://www.tivo.com/lineup.html) last week - three website entries for a total of eight channels. No response to date. There may be more but these are the only ones we're interested in them fixing ASAP:

    748 - Bravo
    749 - MTV
    754 - HGTV
    755 - Food Network
    757 - USA
    758 - Travel Channel
    765 - TLC
    796 - History

    FWIW the DVR message we received from TiVo on the day of the guide change (9/5) said that the pacific designation of those channels were deleted and their eastern counterparts were added. TiVo needs to re-add the pacific channels and delete the eastern channels. Our provider is Charter Communications. - 97138

    Since all of our recordings on the problematic channels are three hours off we can create manual recordings for each one, but it's a real PIA.

    As a short-term "fix" I disconnected our S3 (which records most of the same shows as our Premiere XL) from our network so that the guide wouldn't update. So we're able to transfer the correct One Pass recordings but that will run out in in about a week of course.

    Hope this gets corrected sooner than later.

    IIRC TiVo made a commitment to monitor and respond to issues on this forum. I'm not seeing anything from them though. Did they change their minds?
     
    Last edited: Sep 10, 2016
  10. Sep 10, 2016 #430 of 1636
    BigJimOutlaw

    BigJimOutlaw Well-Known Member

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    You should share your zip code. Even if the problem is more widespread, specifics seem to be more actionable.

    Tivo doesn't really actively respond here, but some folks have had their fixes take effect within a few days anyway. About 3 days for me.

    Hope they're still paying attention. This thread got derailed by all the noise.
     
    Last edited: Sep 10, 2016
  11. Sep 10, 2016 #431 of 1636
    richsadams

    richsadams Well-Known Member

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    Thanks for that and understood. Forgot to include the zip...edited.

    It's been about five days now, hopefully it won't be much longer.

    Cheers and many thanks for creating this thread!
     
  12. Sep 10, 2016 #432 of 1636
    Space

    Space Active Member

    236
    28
    Jan 13, 2002
    Verizon FiOS - Freehold Digital lineup (zip 07728)

    Problems:

    Channel 186 (Justice Central)
    Schedule is shifted by 1 hour, for instance regular days programming in the guide shows that it starts at 11am (after the infomercials), however that first show actually starts at 10am.
    zap2it.com has this correct.

    Not a lineup issue, but:

    Channel 186 (Justice Central)
    I also noticed that episodes currently have episode specific information (ESI) but only up to 2:30am on 9/12/2016 (this Monday) after that all episodes just have generic data (just the show name with no episode title or other specific information). I see the same problem on tvguide.com.

    There are a few other channel (Z Living ch 162, Teen Nick ch 255, Live Well ch 467, Escape ch 486, maybe more) that have this type of problem so it looks more like a systemic issue than just a one-off problem.

    Then there are the channels (Blaze ch 112, Buzzr ch 487, others) that have no ESI at all for any episode and ones were some shows have it and other do not like on the news channels such as MSNBC, CNN, CNBC, etc. where the daily news shows are missing it (but the other shows have it).

    There is so much wrong with so many channels that it would just be better for Tivo to look at every channel for these problems. Some channels just have certain shows with no ESI, others have a few episode here and there with no ESI, and then there are the channels with no ESI on any show on the entire channel. I am not talking about the airings that are 10 or more days out, I am talking about ones that are airing within a few days and probably won't get ESI before they air.
     
  13. Sep 10, 2016 #433 of 1636
    slowbiscuit

    slowbiscuit FUBAR

    4,636
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    In the ATL
    This is a serious problem that I'm seeing a lot of now with Rovi data - same show title, different series for episodes within that title. Very bad because as you said it breaks 1Ps. And it's not just with sports, but it is on more obscure stuff like series on Smithsonian, Science etc. Recent show called 'Wonders of Burma' as an example - two episodes that I saw, different series for each.

    You'll see this in search all the time when the same title comes up multiple times in the search results.
     
  14. Sep 10, 2016 #434 of 1636
    Space

    Space Active Member

    236
    28
    Jan 13, 2002
    WMC user here...
    This has also happened, from time-to-time, on a series that is working just fine for a while, but then for one or two weeks, the episodes are assigned to some random SeriesID and don't get recorded.

    It used to happen much more often, I think the last time I saw this happen was about 4 months ago. But of course I only record a small subset of series, so it may be happening much more often on series I don't record.

    In most of the cases it seemed to get "fixed" before the episode aired, but some of the times it was not.

    Rovi does like to keep you on your toes...

    Another chronic one was when Rovi would think an episode of "Face Off" (the SyFy show about competing special effects make-up artists) was really a show called "Face-Off" about the St. Louis Blues NHL team. Of course that wasn't set to record either because it was a one-off not associated with the series (or so it thought). I didn't see this problem last season, so they might have finally figured it out. You would think that they would know that SyFy is not showing sports programming.
     
  15. Sep 10, 2016 #435 of 1636
    rainwater

    rainwater Active Member

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    Looks like Rovi is scheduling some College Football games for 2 hours and 30 minutes today. What a joke. I checked with Gracenote's data and they had it right of course. Rovi just has randomly wrong data. They have no checks and balances in place clearly. They should never schedule a College Football game less than 3 hours. This is standard practice by all the networks. That is why I am not going to get excited when they fix one wrong thing. They just have more wrong coming in the pipeline with their poor system in place.
     
  16. Sep 10, 2016 #436 of 1636
    innocentfreak

    innocentfreak Well-Known Member

    9,225
    54
    Aug 25, 2001
    Florida
    Frontier FiOS
    Channel 620 - TDCHD-E - Discovery Channel
    9/14/16 at 10:00 PM
    Rovi shows I'm Still Alive, but the show is called Still Alive according to Discovery channel, Tribune, etc.
     
  17. Sep 10, 2016 #437 of 1636
    dlfl

    dlfl Cranky old novice

    9,074
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    Dayton OH
    I only had 10 days (Roamio base) just now, only 8 hours after a successful connection. So I forced a connection and now have 11 days.

    I suspect the guide data servers are so busy that they are stinting the daily connection updates, I.e., providing a "successful" connection but not providing as much data.

    If this doesn't eventually settle down to the 12 days we used to get, I will be disappointed.
     
  18. Sep 10, 2016 #438 of 1636
    rainwater

    rainwater Active Member

    7,066
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    Sep 21, 2004
    Rovi has a bunch of missing data more than week out. I'm not sure there is any point to providing another day or two. I would rather they make the data accurate to begin with.
     
  19. Sep 10, 2016 #439 of 1636
    bgc

    bgc Member

    190
    2
    Jan 12, 2008
    Cox Cable Zip: 72908

    Moved Channel:

    Ch.89 should be WGNAmer, it was moved to Ch. 3 which it used to be on months ago.

    Wrong Guide Data:

    Ch. 664 KTULDT2 Comet TV : The guide data is for this channel but it is weeks or months old.

    Ch. 714 KXNWDT2 : Antenna TV: The guide data is for KFSM Ch5 instead of Antenna TV

    BGC
     
  20. Sep 10, 2016 #440 of 1636
    dlfl

    dlfl Cranky old novice

    9,074
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    Jul 6, 2006
    Dayton OH
    My guide data extended to 9/21 today so the premiere episode of "Bull" on 9/20 showed up, correctly marked as new. I created a onePass for it but it is still not scheduled to record. This after waiting five hours and also deleting and re-creating the 1P.

    My previously-existing 1P for NCIS has the season premiere on that same evening scheduled to record.
     

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