Router not found

Discussion in 'TiVo Help Center' started by skates94, Sep 2, 2018.

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  1. Sep 2, 2018 #1 of 46
    skates94

    skates94 New Member

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    I had a Comcast modem, Asus router, a Tivo Bolt Vox, and 2 minis and all worked great. I then started having major internet issues so I basically upgraded all my networking equipment. I now have:

    Modem - Netgear CM700
    Router - ASUS AC2900
    Switch - TP Link TL-SF1016D
    Tivo Volt Box
    2 Tivo minis

    All 3 Tivos are plugged into the switch which is plugged into the router which is plugged into the modem. The Tivo Bolt Vox works perfect. Neither of the Tivo minis can connect to the network. I receive messages that "router not found." and C107. The Tivo minis are talking to the router in that each of the Tivo minis are now displaying IP addresses of 192.168.50.x and my previous router was 192.168.1.x. I tried manually setting IP and that failed as well. Any suggestions? Tivo told me to open up ports but that doesn't make sense because the other 2 Tivos are working.

    Any suggestions? Thank you!
     
  2. Sep 3, 2018 #2 of 46
    worachj

    worachj Well-Known Member

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    My WAG is that the TP Link switch's (ECO/Green) "energy-efficient technology" is not detecting the mini's. The 192.168.50.x IP is used when the mini is not getting a IP from your router. Check the LED lights on the port that the mini's are plugged into. They should be lit and blinking. Try eliminating the TP Link switch.

    If you can, try plugging the mini directly into one of the ports on your router.
     
  3. Sep 3, 2018 #3 of 46
    skates94

    skates94 New Member

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    Nov 24, 2002
    Thank you for your reply but you aren't understanding the situation.

    My former router was 192.168.1.1. My new router is 192.168.50.1. The minis are getting ip addresses in the range of the new router. 192.168.50.107 and I forgot the other. I used the X as I have more than one mini and the exact IP address is irrelevant. I get a message saying the "router is not found" yet the Mini is getting an ip address from the new router.

    I have ethernet jacks hard-wired in the basement and they all terminate at the switch. There is no way to avoid a switch and I just put in a new one. As the minis are getting the IP address in the correct range as the new router, I believe the switch is working properly.
     
  4. Sep 3, 2018 #4 of 46
    jmbach

    jmbach der Neuerer

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    I think what worachj was saying that the green feature powers down the port the mini is plugged into and that when the mini looks for the router, the green function does not turn the port back on in a timely manner.

    If you can, plug everything in the ASUS router and see if you have the same issue.
     
  5. Sep 3, 2018 #5 of 46
    HerronScott

    HerronScott Well-Known Member

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    You might want to verify your router settings as the AC2900 manual that I found recommended the "standard" 192.168.1.x subnet so you would expect that to be the default unless you changed it during setup.

    I'd go back and change it to 192.168.1.x if it is set to 192.168.50.x and reboot everything (TiVo's included). What's the IP address on the Bolt?

    upload_2018-9-3_11-18-48.png
    upload_2018-9-3_11-19-18.png
     
  6. Sep 3, 2018 #6 of 46
    jmbach

    jmbach der Neuerer

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    Good advice. To add one caveat to this. My daughter has a similar ASUS router and her DSL modem serves out the IP range of 192.168.1.x so when setting up the ASUS router, it detected that and it serves out the IP range of 192.168.50.x to her devices.
     
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  7. Sep 3, 2018 #7 of 46
    kpeters59

    kpeters59 Well-Known Member

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    You should check for (and disable) IGMP Snooping in both the Router and the Switch.

    -KP
     
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  8. Sep 3, 2018 #8 of 46
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Yes. It's called IGMP Proxying on the Router.
     
  9. Sep 3, 2018 #9 of 46
    skates94

    skates94 New Member

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    I can't. The CAT 6 is wired in the walls and they all terminate at the switch. I have a Netgear switch and the new TPLINK which I bought when I bought the new router and same results with both. Since my Tivo minis are getting the new ip addressing and the link lights are on, I don't think the switch is the problem.
     
  10. skates94

    skates94 New Member

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    This is a brand new router and it was configured 192.168.50.1. I'll set it to 192.168.1.1 but this is how it shipped.
     
  11. skates94

    skates94 New Member

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    Nov 24, 2002
    It's turned off on the router. The switch doesn't have an administration.
     
  12. HerronScott

    HerronScott Well-Known Member

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    See jmbach's post.

    Scott
     
  13. skates94

    skates94 New Member

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    My modem (192.168.100.1) is just a modem and is not assigning DHCP and there is no IP conflict. My router is brand new and came with the IP address of 192.168.50.1 so I would find it strange that the numbering is wrong as it shipped that way.
     
  14. jmbach

    jmbach der Neuerer

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    Can you take the Mini and connect it directly to the ASUS temporarily to see if will see the router. Then plug it in your switch. If it works at both places, get a network cable checker to check your in wall Cat6
     
  15. skates94

    skates94 New Member

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    Nov 24, 2002
    I have 2 Tivo minis. They were both working with the old router until the router died. Now neither of them are working and they have the same error. When we finished the basement, we put in 2 jacks at every location. I tried both ethernet drops at both locations.
     
  16. kpeters59

    kpeters59 Well-Known Member

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    Wait!

    You have 2 DHCP Servers on the Network?

    That's going to cause problems...

    -KP
     
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  17. JoeKustra

    JoeKustra in the other Alabama TCF Club

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  18. skates94

    skates94 New Member

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    Nov 24, 2002
    No. If you look at my original post I have a CM700 modem which is only a modem and the Asus router. JMBACH was posting about his daughter's dsl modem assigning DHCP conflicting with her router and her router being assigned a new ip address as a result.

    My ASUS shipped with 192.168.50.1 as the server ip address. I have changed the ip address to 192.168.1.1 and I'm still not successful in connecting my tivo minis.
     
  19. jmbach

    jmbach der Neuerer

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    I do understand, just trying to eliminate possibilities. If the Mini does not see the router when directly connected to it, then it is that is where the problem lies and we have to look for router settings that may help. If it works there and not at the switch, then take the switch and the Mini in the same room as the router and hook them all together. If it works then the wiring in the wall may be at fault. Get a cable checker and make sure there are no open or shorts. If it does not work then the switch is the issue. Just do not want to assume anything.
     
    HerronScott likes this.
  20. skates94

    skates94 New Member

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    Nov 24, 2002
    The Minis are saying "no router found." However, when I changed the router's ip address to 192.168.1.1, both Minis are now showing ip addresses in the range of 192.168.1.x. They were in the 192.168.50.x range when the router was 192.168.50.1. This means the minis and the router have been talking to each other but there is still something blocking them from working.
     

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