Roamio's are now getting the dreaded pre-roll ads

Discussion in 'TiVo Roamio DVRs' started by DeltaOne, Mar 28, 2020.

  1. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,570
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    Dec 7, 2012
    Ashland, PA...
    About March 11: Bolt New Software Loaded (21.9.7.v3-USC-849)
     
    videobruce likes this.
  2. jrock

    jrock Member

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    Aug 27, 2002
    Connecticut
    No I never look at that unless there is a problem like now. I hadn't had problems in a long time before this issue.
     
    videobruce likes this.
  3. pfiagra

    pfiagra Well-Known Member

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    Oct 13, 2014
    FIX: Removing Ads Before Watching a Recorded Event
     
  4. videobruce

    videobruce OTA is still alive

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    Nov 30, 2012
    Buffalo NY
    Same here.
    On my 846 (cheap plastic case wonder) it's 20.7.4b RC3
    .
     
  5. josim

    josim Member

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    May 21, 2016
    South Carolina
    No pre-roll ads yet but, I have been getting the gray arrow screen for about 3 weeks. I received a survey from Tivo yesterday and complained about that screen and poor guide data.
     
  6. Mike444

    Mike444 New Member

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    Nov 23, 2017
    I am getting the large gray arrow screen for a few seconds, then a dark/blank "live" window in the upper right corner before a recording starts to play and the occasional can't play now message also. Things have really slowed down on my Roamio.
    Anyone notice that this seems to coincide with the addition of the new "TIVO" Channels spaced throughout the guide? What is happening?
     
  7. jrock

    jrock Member

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    Aug 27, 2002
    Connecticut
    The new gray arrow screen seems to be the loading screen for the new Ads they added. For several days ad's played after that screen then the video would start. The last few days it seems to be having problems loading the ad so instead its causing all the issues we are having. No matter what we do now any video we play will try to load an ad. It really sucks and slows it down and ruins the TiVo experience.
     
  8. Mike444

    Mike444 New Member

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    Nov 23, 2017
    When I contacted Tivo support to have the pre-roll ads excluded from my Roamio the tech stated that the other problems I was experiencing (general slowdown, "can't play now" messages, etc.) were not related to the pre-roll ads even though they coincided exactly with the software update.
     
  9. nshahzad

    nshahzad New Member

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    Apr 20, 2014
    Yes! I'm getting this now. I can't wait for my contract to be over in June, finally going to say good-bye to TiVo.

    Of course it isn't related :unamused: Did they exclude your device? Wondering if it's even worth calling.
     
  10. Mike444

    Mike444 New Member

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    Nov 23, 2017
    Tivo told me perhaps 3 days for the exclusion to take place, but the gray arrow and loading screen are gone after 24 hours. Maybe my imagination but things seen to be running smoother and so far no "can't play now message".

    We have lifetime service and the expense of other options would be prohibitive for us.
     
    Intheswamp likes this.
  11. Mikeguy

    Mikeguy Well-Known Member

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    Call TiVo telephone support, explain this, and ask them to turn the pre-roll ads off for you. After they say something to try to get you to change your mind, say "No, thank you, please turn the pre-roll off" and they'll follow your original request (that's the customer support script--really).
     
  12. Phil T

    Phil T Well-Known Member

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    Oct 29, 2003
    Littleton,...
    I have done an online chat twice to have the ads removed from my Bolt but it never happens.
    I was told the second time my request had been escalated to engineering.
    Going the telephone route next week to it will happen but I don't have much hope.
     
  13. Richhatch

    Richhatch New Member

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    Jul 16, 2013
    I have the TiVo Roamio Pro, and I have been experiencing the same problems with the pre-roll ads. Once the pre-roll ads start, I noticed most of the pre-roll videos are from Xumo, I hit the fast-forward button and TiVo Jumps to the beginning of the show and bypass the pre-roll ad. Other times it won't play my show at all, and I get an error message V117, at this point; I have to reboot TiVo by unplugging the TiVo, or sometimes it will reboot on it owns. If it reboots on its own, TiVo might be recording something at that time, and now I will be missing about 10 minutes of the show while TiVo reboots.

    I also notice that TiVo runs slow from time to time.

    I don't feel it is right for us to be forced to view these ads that they may be getting paid to display to us. We also should be getting paid to view these videos from TiVo. I purchased my TiVo back in 1999 to be able to record shows and to bypass commercials. I can't believe TiVo is now injecting commercials for us to watch.
     
  14. Mikeguy

    Mikeguy Well-Known Member

    27,636
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    Jul 28, 2005
    Simply call TiVo support and ask them to remove the pre-roll ads. After an obligatory support script explanation to you about how you can skip the ads, if you then repeat your request that the ads be removed, they'll agree to do so (takes 2-3 days).
     
  15. Richhatch

    Richhatch New Member

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    Jul 16, 2013
    Thanks
     
  16. Phil T

    Phil T Well-Known Member

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    Oct 29, 2003
    Littleton,...
    I have requested pre-roll ads be removed twice during CSR chats and was told twice they would be.

    Never happened...
     
  17. Mikeguy

    Mikeguy Well-Known Member

    27,636
    9,196
    Jul 28, 2005
    That's horrible. The only thing I can suggest is, try it in a telephone call and mention the prior failures to the rep. Hopefully, the third time is the charm.
     
  18. 53richart

    53richart Member

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    Feb 25, 2019
    Acworth, GA
    Someone in another forum recommended blocking mm1.tivoservice.com at your firewall or router to eliminate the pre-roll ads. Has anyone tried that yet?
     
  19. Phil T

    Phil T Well-Known Member

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    Oct 29, 2003
    Littleton,...
    Did that today. I even gave them the case # from my first chat. Was told the same thing, wait 3 or 4 days...
     
  20. jrock

    jrock Member

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    Aug 27, 2002
    Connecticut
    I decided to try the online chat today and contacted them about opting out of the pre roll ads. It looks like they had a pre typed up response because he replied pretty fast.

    "We apologize for the inconvenience this might have caused you. TiVo launched a new feature content called Pre-Roll. DVR pre-roll advertisements are short video ads that appear at the beginning of playback of most DVR recordings. No worries, we will submit a request for the removal of these ads on your device. This process will take between 2-3 business days before the feature will be removed from your DVR."
     
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