RoamioPro not seeing network but embedded TiVo Stream is?

Discussion in 'TiVo Help Center' started by rlcarr, Jan 20, 2019.

  1. rlcarr

    rlcarr Member

    Jan 18, 2003
    Arlington, MA


    This is weird.

    I'm seeing the "Not connected to the internet" warnings on my RoamioPro screens, but the network settings show it with the correct IP address, DNS server address, and gateway address. The on-board diagnostics fail to reach the internet. And when I try to ping the RoamioPro from other hosts on the LAN it says "host unreachable".

    However, if I ping the IP address of the TiVo Stream that's embedded inside the RoamioPro (it's a separate IP address) that pings fine. So clearly the network connection to the TiVo is OK (i.e. the switch or its port, etc. isn't dead).

    Any idea what causes this and how to fix it in the event that a reboot doesn't fix it?

    (I am planning to reboot the TiVo and see what happens, but that's going to have to wait until after the NFC and AFC conference championship games :)).
  2. krkaufman

    krkaufman TDL shepherd

    Nov 25, 2003
    Try a UI Refresh...

    From TiVo Central (or Home), press:

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  3. krkaufman

    krkaufman TDL shepherd

    Nov 25, 2003
    Don’t allow the box to enter Standby mode, possibly.

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