Roamio Verizon Fios losing channels?

Discussion in 'TiVo Roamio DVRs' started by NatasNJ, Mar 31, 2020.

  1. NatasNJ

    NatasNJ Bone marrow lover!

    12,554
    165
    Jan 7, 2002
    Philly
    Hi.

    Had my Roamio for a few years now. No issues. Well recently noticed I lost two channels. 576 and 580 both NBC sportnet channels. I am getting the "problem with this signal in this channel V53" error. Called verizon and they tried responding signal or whatever. Tried power cycling router, ONT, and Tivo. Disconnecting cable coax etc... no luck.

    Just noticed now 710 MTV is gone with a searching for signal on this channel V52" error.

    I am using a single M cable card. Has anyone seen or know about this issue? I have a service call scheduled for Friday but if this is something with my hardware they are going to charge me. Could it be a faulty cablecard?

    I have checked the signal strength and SNR numbers for these channels compared to others and both numbers are basically the same from the diagnostic menu.
     
  2. kpeters59

    kpeters59 Well-Known Member

    2,816
    574
    Jun 19, 2007
    Houston, Texas
    What are your signal levels like on those channels?

    -KP
     
  3. NatasNJ

    NatasNJ Bone marrow lover!

    12,554
    165
    Jan 7, 2002
    Philly
    I think the signal levels was 89-90 and steady. SNR was around 38. I would have to double check the numbers but those sound about right from memory.
     

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