Roamio - trouble getting guide data? Please report here.

Romamio? Mama Mia! (Sorry, I don’t experience this issue and have no help to give you.)

I’m glad I’ve never had to depend on much support from TiVo. From what I’ve seen on this forum, and what little contact I’ve had with them, it appears to be pretty poor unless your issue is a simple common one for which they have a good script.

 

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Don't have the same issue as the OP but anymore TiVo support ought to change their name or risk being sued for false advertising.

Their inability to grasp simple symptoms or understand English is laughable.

Calling TiVo support is like shouting at the moon... except the moon might answer back.

 

It places a marker in the system logs. You can view the logs with the sequence:
In System Information:
Clear
Clear
Enter
Enter
0
Don't ask me to explain them.

 

My Premiere just started this behavior today. The status says "Failed. Unrecoverable error." If I try to initiate a connection manually, in the middle of downloading data, it suddenly says "Connection interrupted."

 

It seems my TiVo is once again able to get guide data as of this morning.

 

this is EXACTLY what I’ve experienced...same timing too. I’ve spent over 15 hours troubleshooting with Tivo support and Comcast. They told me it was due to Comcast blocking ports. So an hour on phone with Comcast, then 2 hours with a tech physically in my house. Called Tivo soon as he left and let them know that Comcast is aware of issue and already has another escalated ticket. Of course that frustrated me since I had just wasted all that time with their guy and then the Tivo tech says they too are aware it is a software issue on their end and the software engineers are priority working on it and aware it impacts many Roamio users. WTF, if you are aware then why am I now 10 hours into wasting my time. Then I get a call from Ji-Wan that it’s fixed. Yep, it updated! Then I get an email a week later that it’s down again. They contacted me! So I call. Give them my case # and clueless tells me I need to exchange it and I get discounted because it was quiting time. I call back the next day. And they tell me a supervisor will call. 4 days go by. I call back and demand a supervisor. She tells me my ticket was resolved and it’s now a hardware issue with my machine since they were able to fix the software issue. They want $200 for me to exchange my machine. I’m about to quit them after being a customer for 17 years and my parents since the company started.

 

Let me guess, y'all are using Comcast's wifi modem instead of your own setup.

 

It would be helpful if everyone included their TiVo software version, network connection type, network hardware, and ISP.