Roamio reboots regularly - what to do?

Discussion in 'TiVo Roamio DVRs' started by trip1eX, Dec 10, 2018.

  1. obeythelaw2004

    obeythelaw2004 Member

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    Yeah, I've noticed random reboots that occur at 11am or at 8pm. Have never had this happen in all the years I've had Tivo. How do you do the CPI& TDL?
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Help. Reset to Defaults. Clear Program Information(TE3) / Clear Guide Data(TE4) & To Do List.

    Service connections, which supply guide data, happen from 2am to 6pm. A restart will cause a service connection within 30 minutes.
     
  3. Markus57

    Markus57 New Member

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    I'm also seeing periodic reboots of the Roamio running the new experience. The Mini usually starts running real slow responding to remote. That's a sign the Roamio is going to reboot. I've manually restarted the Roamio box more often lately in an effort to return the Mini to normal function; often re-booting them both. They run fine for a week or so.
     
  4. trip1eX

    trip1eX Well-Known Member

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    IT's been a few weeks since I updated my diary but I only recall 1 reboot in the past few weeks. I have been watching a bit less tv lately. It doesn't seem to reboot when I'm not watching tv because, if it did, then I would see tv shows and movies split into 2 parts with a 5 minute gap when I go to watch tv next and I never see that.
     
    kpeters59 likes this.
  5. krkaufman

    krkaufman TDL shepherd

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    You can also review the "Time Since OOB Last Start" (or "Tune Start"?), either in System Information or cable signal diagnostics.

    How to tell when my Roamio last rebooted?
     
  6. trip1eX

    trip1eX Well-Known Member

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    Thanks. I thought about looking into how to find this info and then I realized that seeing tv shows split into 2 parts was a very handy and useful indicator of pertinent Tivo reboots. ;)
     
  7. krkaufman

    krkaufman TDL shepherd

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    2nd page from the bottom of results for the ‘Diagnostics’ option, under ‘Accoont & System Info.’

    Time Since OOB Tune Start: 393371

    (4 1/2 days is pretty good for one of our DVRs, but there have been fewer users the last week.)
     
  8. kpeters59

    kpeters59 Well-Known Member

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    Yikes!

    I'm pretty sure my Premiere achieved at least 4.5 months before the UPS woke me up with a bad battery 3 nights ago...

    I installed a Roamio Plus for someone a while back and he's dealing with this too. 4 Minis via MoCA. Reboots during the CBS Morning News every morning while he's on the Treadmill.

    I wonder if it's related to the 7:38pm issue?

    I'd sure like to know when there's a fix.

    -KP
     
  9. trip1eX

    trip1eX Well-Known Member

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    Roamio did not disappoint this week. Rebooted during the weekend while watching on a Mini.

    Side note: IT's amazing how narrow the IR receiver is on the old Mini. If I put my feet up then my feet often block the remote from working. :) But I digress.
     
  10. ohboy710

    ohboy710 Member

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    My mom is having the same problem. Reboot when she presses live tv button. After a cold boot it will work for a while then start doing that again.
     
  11. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    Have you every ventured into the dark world of the system logs? There's no documentation but maybe something will be common. Bad part: time is UTC. But the entries are about 100 per minute.

    I'm beginning to feel there will not be a fix for anything soon.
     
  12. kpeters59

    kpeters59 Well-Known Member

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    I have not. There's probably something there. But, this TiVo doesn't live with me...

    -KP
     
  13. Charles R

    Charles R Active Member

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    My Roamio continues to reboot on a once or so monthly basis. Last night I was watching a recording and it froze for a few seconds and rebooted. Replayed the recording and everything was fine. Previously it would simply reboot while watching/recording. I tried a Reset last time... might try a complete wipe. I guess I could swap drives. Although it's so infrequent I might not know if it resolves the issue before my return period ends.
     
  14. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    I've had a few reboots over the years. My current procedure, which has eliminated spontaneous reboots: on the last day of the month I power off everything. I then clean or dust under and over the boxes. I reseat all the HDMI connectors. Then I power up starting at the modem. Seems to have eliminated unscheduled restarts. I have four Roamio, three Mini and two wireless bridges.
     
  15. Charles R

    Charles R Active Member

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    I was getting ready to do a Delete Everything and while unplugging it for a minute or so I noticed the receiver it was sitting on was mildly warm. I know it shouldn't be mounted that way in the first place but it's never really warm or hot per se. Anyway I relocated it and I'll blame the heat until it reboots again. Running a Delete Everything now... If it reboots again I'll try a new drive. If it still reboots I'll try a Recast... perhaps. :)

    Sad part is since my locals are of so low quality having "an issue" really doesn't upset me. In the past it would drive me nuts and I would have already replaced the Roamio. I had about two dozens unwatched episodes of various series recorded and it didn't bother me a bit to blow them away.
     
  16. Frank_H

    Frank_H New Member

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    I had the same problem with a couple of random reboots per week. I replaced the hard drive. Problem solved.
     
  17. slowbiscuit

    slowbiscuit FUBAR

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    See the same thing, it's entirely random and always happens on playback. Fortunately as you said it's infrequent enough not to be a bother.

    It's not a drive issue, it's some sort of Tivo software corruption that happens over time IMO.
     
  18. Charles R

    Charles R Active Member

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    Mine is less than once a month so I believe it's not the same.

    I'm running on the new interface... I don't think I have seen it outside of while I was viewing but I haven't looked very closely. Can't remember any interrupted recordings beyond when I was watching at the same time. My guess it's software related as well which is why I haven't purchased a replacement or swapped drives (yet).
     
  19. Charles R

    Charles R Active Member

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    Phase two I guess... two freezes/reboots in three days. I'll swap hard drives tomorrow and see if that takes care of it.
     
    krkaufman likes this.
  20. tampa8

    tampa8 Official Tivo User

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    Ct & FL
    Is it still happening only when watching, but not when just recording with no TV on? There are several possibilities as some have posted but I would do two things. Try it on a different TV and/or change HDMI cable. Second guess is the power supply.
    Also - try it with no mini connected.
     

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