Roamio Pro with VOX Remote (and no VOX!)

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Picked up a VOX Remote for my Roamio Pro (came with the Bluetooth Dongle).

It paired perfectly the first time (on TE4) - works great....except the voice button does...nothing. It makes a "bong" noise with the first press - but that's it. On subsequent presses it doesn't do a darn thing. The light on the remote comes in (amber). I have repaired, reset the remote, reset the Roamio, made several service calls and....still nothing.

Found a few threads with overall pairing issues, but couldn't find my fun problem

 

I am on TE4 - did the upgrade a few weeks ago.

One thing I noticed - it seems the TiVo should bring up a "voice consent" screen the first time you press the voice button. That never comes up - I wonder if that what is causing this?

 

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Yep - and nothing happens. It makes a bong the first time you press it - then does nothing.

 

One other interesting item...the TiVo never acknowledges the remote signal. Meaning when I press any other button the yellow light on the roamio comes on. When I hit the voice it does nothing.

Also tried this on my mini and with an old worn out vox remote and same behavior. Seems like something really odd is going on.

 

Yeah - I have done pretty much all the steps on the TiVo site and chat echoed those steps. Guess I will call...

 

For others that may come across this thread - there was a flag on TiVo's backend that needed to be changed. After a few minutes on the phone with them, they put the case in and a day later the "voice consent" screen came up. Once I accepted and rebooted, voice works!