Roamio Plus & Mini setup nightmares

Discussion in 'TiVo Mini' started by hart_bar, Dec 5, 2015.

  1. hart_bar

    hart_bar New Member

    13
    0
    Dec 5, 2015

    Advertisements

    Well, about 30 hrs in and multiple phone home checks and still no updates. I might call back in and rattle cages to see if nothing else I can better understand why it would take this long to get a priority update pushed to a box.
     
  2. krkaufman

    krkaufman TDL shepherd

    16,439
    3,111
    Nov 25, 2003
    If you can risk a call without going off on them, yeah, that'd be a good idea. You might also throw all your related TSNs and their associated device types, with a quick summary of your issue -- highlighting the 2+year-old software version -- into an email to TiVoMargret:

    You need some g-d attention!

    (Not that it will help, but I pinged TiVo@Facebook, here.)
     
    Last edited: Dec 14, 2015
  3. krkaufman

    krkaufman TDL shepherd

    16,439
    3,111
    Nov 25, 2003
    It sounds like you found a way to get through to them. Hope those downloads are on their way, already.
    TiVo (15Dec2015): Hey Karl, I will pass that on to our folks who can post to the Community forums. Although as a note, if that's the same user as barryhar from forums.tivo.com (which, judging by his issue, sounds like it may be) we have him authorized for the new SW now and it will be downloaded soon!


    p.s. Oh, interesting feedback from TiVo in their post to the mysterious barryhar...
    TiVo (15Dec2015 8:35am): Software updates, once you're in the right rollout group for them, would usually take about 24 hours to download and install. The reason for the delay is that some boxes are getting stuck on starting up after getting 20.5.6 so we're delaying further release until that can be patched. We're currently looking at end of the day on the 18th as the timeframe we should have a patch out by; with any luck it will be faster than that and you should see the update well before then.
     
    Last edited: Dec 15, 2015
  4. ClearToLand

    ClearToLand Old !*#$% Tinkerer!

    1,107
    172
    Jul 9, 2001
    Central Jersey
    @krkaufman,

    This immediately reminded me of the ReplayTV DHCP Dual IP Bug: DHCP Server / ReplayTV Dual IP Bug Revisited (2005) - sfhub <thinking>.

    I'm subscribing just to know the final answer. ;)
     
  5. krkaufman

    krkaufman TDL shepherd

    16,439
    3,111
    Nov 25, 2003

    Advertisements

    I've thought the same thing, but haven't seen any evidence to suggest it. Some people solve networking issues by going with static IPs, but you don't see anyone saying they're having trouble because the TiVo is jumping IPs during boot-up.

    I think the solution to hart_bar's problem is likely going to be getting his Roamio updated from the 2+ year old software version it's currently running, and in-sync with his Minis.
     
  6. rcr2

    rcr2 It's you, not me.

    108
    0
    Feb 3, 2007
    Monmouth...
    I had a problem getting live TV on the mini.. finally got it fixed; error V113, but with an occasional V86. thread is here.
     
  7. hart_bar

    hart_bar New Member

    13
    0
    Dec 5, 2015
    So the cross posting is me, wanted to see if I got things moving better on one side versus the other. With my job I have virtually no time during the week to look at this stuff so I'm down to just weekends to tinker. The update finally made to the Roamio on Wednesday and things fully resolved with playback from the Minis. I have one connected MoCA and the other Ethernet. Both work well, so far.

    It could be a coincidence but since that update to the Roamio I'm having problems with my cable modem (SB6183). About once per day our internet slows to a crawl (works, but barely). Rebooting the modem solves it for 18 to 24 hrs. I've had zero time to look at this but the timing seems awful ironic. I'm wondering if it is the MoCA network causing some sort of issue?
     
  8. krkaufman

    krkaufman TDL shepherd

    16,439
    3,111
    Nov 25, 2003
    Great to hear. Though are you feeling nostalgic for the Roamio Classic interface? Did your Roamio even have the OnePass update?


    It *shouldn't* be related, since that modem is MoCA-proof. Supposedly. And I wouldn't think that any downloads the Roamio might be doing would be that intrusive on your overall download rates.
     
  9. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,335
    3,780
    Dec 7, 2012
    Ashland, PA...
    Your modem has a status display and an event log. Check the accuracy of your modem's time first. Perhaps they can shed some light on your problem. Also, when things are "slow", get a second opinion from www.speedtest.net in case it's your provider.

    I have my router above my SB6183. The router sits on metal. The modem is shielded and has a fan. I have problems with interference. On my system, the modem is at 192.168.100.1, but yours may be different.
     
  10. hart_bar

    hart_bar New Member

    13
    0
    Dec 5, 2015
    I'm going to monitor the logs on the modem, good plan. My experience so far is that it is indeed a problem on my end versus TWC. So far I'm 3 for 3 in rebooting the modem and the problem going away immediately. I've sampled multiple devices in the house and the symptoms are consistent with each. When the problem exists my speeds are a trickle. Diagnosing this stuff is not my strong suit. I can generally troubleshoot through common sense trial and error, that's about it.
     
  11. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,335
    3,780
    Dec 7, 2012
    Ashland, PA...
    A note on the log file. If you get the same error, a new entry is not made but the date & time are updated. My modem time is 8 hours ahead, so it's a waste. I also had to replace a Vizio TV since it was causing a lot of errors. I have 16x4 and my errors after a week are 12 corrected on one channel. I would get disconnected with the TV causing interference.
     
  12. hart_bar

    hart_bar New Member

    13
    0
    Dec 5, 2015
    I've added a POE filter just before the cable modem to see if that has a positive effect. I also swapped out the TWC provided splitter with one of my newer, higher bandwidth ones. I probably shouldn't have made two changes at once but oh well!
     
  13. snerd

    snerd Well-Known Member

    1,724
    673
    Jun 6, 2008
    Did that help, or no change?
     
  14. hart_bar

    hart_bar New Member

    13
    0
    Dec 5, 2015
    So far so good. POE filter and splitter have been in place for 30+hrs and I've not had a recurrence of the issue yet. Not quite ready to declare victory but things have been stable.
     

Share This Page

spam firewall

Advertisements