Roamio Plus and N11 - tried everything

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I have a Roamio Plus that has been sitting on a desk, plugged in to the wall and my router while I finished watching my recordings on it via my new Roamio OTA. My plan was to sell the Plus (it has lifetime on it) once I had gotten everything off of it.

I finally watched everything on it, and in preparing to sell it, I went through the factory reset process (Clear & Delete Everything). After that completed, I wanted to start the Guided Setup again to take some pictures of the status for the listing to prove the box worked still. My problem is that when it's connecting to Get Setup Info, I always get a Connection Interrupted error when it's on the "Getting Info" step. All I get is the N11 message with a suggestion to check blocked ports.

I've tried this with multiple ethernet cables, plugged into my router and directly into my modem, I've tried wifi, I've even tried turning my phone into a hotspot and connecting over wifi through that to rule out my ISP. I've called the ISP and confirmed there are no outages in my area, and they also confirmed that they do not block any ports.

I called Tivo, and they swore it must be a port issue (not that I'm super confident in the abilities of the guy I was talking to). He saw my box online from his end, and in the "Connecting" step of the process, it has no problem setting the clock and validating my account status. In addition, my OTA and all of my minis have no problem at all connecting to the service. I really don't know what I'm missing here as the network jack seems fine since it's doing a few things online.

Has anyone run into this before? I'm really afraid I have a $500 brick sitting on my desk right now.

 

Sorry you're having problems, but glad I'm also not the only one. Makes me think there's something else going on...

 

Not to be snarky, but when I said I had tried everything, I meant it. It's why I mentioned the fact that I've called my ISP (blocked ports), removed the router from the equation (firewall issues), and that my other units connect just fine (outage on the Tivo side). All of those N11 threads seem to point to those issues only.

 

FYI, I got this reply from Tivo Support. Hope they can figure it out soon.

Hi acweber1.


We sincerely apologize for this inconvenience. This has been reported recently as a known issue. However, we are currently working on it to get this resolved. Thank you for your patience.​