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Roamio/no data/can not connect

Discussion in 'TiVo Roamio DVRs' started by jilter, Feb 24, 2021.

  1. Feb 24, 2021 #1 of 8
    jilter

    jilter Not.

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    My Roamio(Plus) has run out of data and will not connect. After a long phone call on Saturday trying every solution suggested, I was told to call my provider. Then I recalled my
    (often unused) Roamio basic is connecting fine; I called back TiVo and was now told there is a known problem with Roamio and a fix was in the works, “please be patient”.
    I can not find any mention of similar problems here. Any idea which of my phone calls yielded the truth? Calling Xfinity feels like such a long laborious process and further- if my other box is connecting- how can I demonstrate to them the problem is on their end?
    Thank you.
     
  2. Feb 24, 2021 #2 of 8
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Did you try manually connecting and watch where it fails?
     
  3. Feb 24, 2021 #3 of 8
    brobin

    brobin Active Member

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    If you have working internet service in your home it's not an Xfinity problem. Most likely a connection between the Roamio and your Router. What does the network information sho in the Roamio Plus? If no connection try a different Ethernet cable if that's how you connect.
     
  4. Feb 27, 2021 #4 of 8
    jilter

    jilter Not.

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    Preparing (Done)
    Connecting (Done)
    Getting Info Connection interrupted
     
  5. Feb 27, 2021 #5 of 8
    jilter

    jilter Not.

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    Wireless connection.
     
  6. Feb 27, 2021 #6 of 8
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    A number of things can interrupt a wireless connection. Such as interference, a microwave running, cordless landline phones.
     
  7. Feb 27, 2021 #7 of 8
    jilter

    jilter Not.

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    Thank you, but it is none of the above. I connected an ethrnet cord as I was advised last week when I started to call Tech Support, and same result.
     
  8. Feb 27, 2021 #8 of 8
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    If you are connected, the network setting should show the IP address, etc.
     

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