Roamio Deals?

Discussion in 'TiVo Roamio DVRs' started by Smirks, Aug 22, 2013.

  1. Jan 27, 2014 #961 of 3246
    rassi

    rassi Member

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    Jul 18, 2003
    NE Ohio
    If I buy a Roamio from another vendor, can I buy lifetime for it from TiVo, or do I have to buy the Roamio from TiVo to get lifetime for it?
     
  2. Jan 27, 2014 #962 of 3246
    BigJimOutlaw

    BigJimOutlaw Well-Known Member

    3,277
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    Mar 21, 2004
    You can buy the Roamio from anywhere and buy Lifetime from Tivo during activation.
     
  3. Jan 27, 2014 #963 of 3246
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    10,933
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    Apr 6, 2000
    SF Bay Area
    Yes you can, you have 30 days in case something goes wrong with it and can be move to another.
    Its $499.99 if its your first box, $399.99 for subsequent boxes, FYI.
     
  4. Jan 27, 2014 #964 of 3246
    tarheelblue32

    tarheelblue32 Well-Known Member

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    Raleigh, NC
    Or $399.99 on the first box if you use the code "PLSR".
     
  5. Jan 27, 2014 #965 of 3246
    randian

    randian Active Member

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    Jan 15, 2014
    Southeast...
    Isn't that code defunct now?
     
  6. Jan 27, 2014 #966 of 3246
    imacericg

    imacericg New Member

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    Mar 15, 2008
    Nope. Used it yesterday.
     
  7. Jan 28, 2014 #967 of 3246
    Brighton Line

    Brighton Line Member

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    Mar 15, 2006
    Brooklyn, NY
    First time I called CSR gave me $99 on a 3+ Year old Premier. Would not budge on my 2.1 Year old Premier so I did that and added the Roamio Pro at $399 lifetime.

    Week later when I've transferred everything from the 2.1 year old I called back to CANCEL Service as the first of the month I was going to monthly without commitment. That's when the CSR said "Oh I see you just added a Roamio Pro Lifetime, is this the box you are replacing?"
    I said yes and that is when she offered me $199 lifetime on the 2.1 year old box which also still has 0.9 left on its 3 year extended warranty. Getting rid of it since my other Premier is an XL and this one is just regular with the small HD.

    On my account page the "next service plan" for the Premier is listed as $199 lifetime to take effect on 2/1/14.
    FWIW
     
  8. Jan 31, 2014 #968 of 3246
    wkearney99

    wkearney99 Bill Kearney

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    Bethesda,...
    Fwiw, I just picked up a new Roamio Pro & Mini, both with Lifetime. Right out of the gate their price wasn't as low as the winter promo mail. When I pointed that out I ended up with around $800 for the Pro $200 for the Mini. I picked up an extra remote too, but the Slides are still out of stock.

    So if you've been a long time customer it's certainly worth ask for better prices.
     
  9. Feb 3, 2014 #969 of 3246
    alyssa

    alyssa Active Member

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    Dec 7, 2003
    Sunny SoCal
    when i called a few weeks ago to start service on a new premiere, the CSR said i didn't qualify for MSD because i didn't have any 'qualifying unit'

    to which i responded i've had tivos since 03, i don't know what a qualifying unit was. lol
    he then came back & said i had pushed through a msd on my parents premiere the week after christmas for a month to month so they really couldn't do another MSD on my lifetime premiere.

    to which i responded, oh yeah, i'm still within my 30 day trial on that unit, why don't we cancel the month to month unit then re-enroll it on a full price month to month with a 1 year comitment & then you can give me the lifetime multi service discount on my unit.

    he choked and said 'you want to cancel a service?"
    he disappeared for 5 min's, then said "i talked to my boss & my bosses boss & we'll give you the MSD on your lifetime--- "
     
  10. Feb 3, 2014 #970 of 3246
    waynomo

    waynomo My One Time TCF Club

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    Nov 9, 2002
    Seven...
    So which MSD did they give you?
    (I've seen several different statements so I'm not sure which is which.)
     
  11. Feb 4, 2014 #971 of 3246
    alyssa

    alyssa Active Member

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    Sunny SoCal
    they let me keep the month to month msd on my parents unit AND gave me the msd on a new premiere i wanted to put lifetime on
     
  12. Feb 4, 2014 #972 of 3246
    waynomo

    waynomo My One Time TCF Club

    15,239
    931
    Nov 9, 2002
    Seven...
    How much was it a month?
     
  13. Feb 4, 2014 #973 of 3246
    alyssa

    alyssa Active Member

    1,655
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    Dec 7, 2003
    Sunny SoCal
    idk, $13/m the standard msd for a new sub.
    i didn't have any subs i could transfer the new premiere into.
     
  14. Feb 8, 2014 #974 of 3246
    wkearney99

    wkearney99 Bill Kearney

    1,962
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    Dec 5, 2003
    Bethesda,...
    Yup, losing customers is a no-no. Had to pull that out more than once back in the days of having DirecTV and dealing with CSR nonsense. But much like the fable, you don't want to go crying wolf too often...
     
  15. Feb 9, 2014 #975 of 3246
    Lyrical1

    Lyrical1 Member

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    Oct 12, 2002
    California
    My apologies for dropping into this thread so late, but it seems like an on-going guide for getting the best deal on a Roamio, so here goes.

    I have had Tivos for more than a decade and had several SD units initially with DTV and now have one 5-year-old lifetime (HD XL) with a Comcast cablecard.

    Reading through this thread, it seems that people have been getting some pretty good deals on Roamios (when moving from monthly to lifetime?). I tried phoning Tivo and they wouldn't do anything for me other than their recent current-user deals with lifetime service (Roamio Basic: $575, Roamio Plus: $750, and Roamio Pro: $900)

    Are these the best prices? Is there some secret password to use to get a better deal? Thanks for any assistance.
     
  16. Feb 9, 2014 #976 of 3246
    StevesWeb

    StevesWeb Grumpy Old Geek

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    Geek Hill,...
    The basic Roamio has been listed at $149 occasionally on Amazon, that sort of deal might come up again. You'd still be able to get the MSD on lifetime. Not a big savings though over the TiVo offer.
     
  17. Feb 9, 2014 #977 of 3246
    Lyrical1

    Lyrical1 Member

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    Oct 12, 2002
    California
    Grumpy Old Geek, thanks. In reviewing this thread again, it seems that those who are getting these great deals on lifetime service (like $99) are those who had been on month-to-month service and whose contract period is now up. They call, threatening to cancel their service, and then the Tivo rep may offer them a sweet deal if they now go to lifetime.

    But, for those purchasing new Tivos there's not much of a better deal than that which Tivo offers its current clients. Oh well.
     
  18. Feb 9, 2014 #978 of 3246
    ncfoster

    ncfoster Member

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    Jan 22, 2011
    As it was explained to me on the phone, I do not believe that there is any need to threaten anything. I believe that offering $99 lifetime on most units that have been subscribed for at least 2 years is now standard. There may be some other limitations that I am not aware of, but the various reps that I talked to weren't shy about it at all, and even recommended getting lifetime and selling the unit on eBay. Just figure it will save people some grief if they realize that they don't need to threaten anything or complain to get the deal.
     
  19. Feb 9, 2014 #979 of 3246
    nooneuknow

    nooneuknow Well-Known Member

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    Feb 5, 2011
    This is a "blanket post" intended for the benefit of all:

    There's a trend on TCF where people say "X years old", which is not really relevant. It should be "on active subscription, which has been active for at least 3 years", the status on the System Information screen MUST be "in good standing".

    Generally a monthly sub, with or without commitment period, that has been continuously/contiguously active for 3 or more years gets you the $99 LTS offer, if they are going to give it to you. The best way to get the deal offered is to call to remove the TiVo service subscription from the desired unit (whether or not that is your true intention). Otherwise, they are less likely to give you the offer. YMMV, depending on when you call, and if you have purchased a newer model recently, along with "behind the scenes" matters with what TiVo reps are authorized to offer (or not, at that time).

    There is a YMMV offer where if the unit has been subbed for 2 or more years, just less than 3, where they may offer $199 LTS, but it's not always on the table. The same easy way to get it (calling to cancel) applies.

    If you just call asking about the offer, it's the minority that actually get it (YMMV). You become the majority by not asking about the deal, and going straight to calling to cancel (YMMV).

    Calling to cancel gets you sent directly to the "retention" department, staffed with the people who want to give you an offer, if they can at the time. They have the ability to use their discretion, and sometimes use their own judgement (but, may sometimes need a supervisor's OK).

    Calling in just to ask for offers usually won't get you sent to retention, unless you switch from asking for a deal, to being sent to the cancellation department. Why waste your time playing CSR Roulette, when such a quicker, easier, and more likely to proceed option exists?

    As other have stated, TiVo takes notes every time you call. It is ill-advised to try asking first, then trying the cancellation approach, when any department will see you are seeking out a deal, which may cause them to believe it could be an empty request (threat)?

    It's only on limited-time occasions, where calling to ask for anything other than a cancellation results in being given an offer, and the YMMV factors increase, regardless.

    I'm not advocating threatening or blackmailing TiVo by using the "call to cancel" approach. I'm just saying it can save time, and the number of calls you need to make. Just because you get a deal offered without bringing up cancelling a service sub, doesn't mean everybody will get the offer too.

    While those rare, and often time-sensitive (limited time) offers have existed, from time to time, where you get an offer without doing anything but calling in, for any reason, it doesn't mean they are now "standard practice" just because somebody got one.

    I think what you might truly mean, is to call in to make some form of account change (add a unit, change existing service plans, etc), and you may just be presented an offer. It happens, but only when the CSRs have been directed to look for those 3 yr, or sometimes 2yr, subs and make the offers. When that is not what they are directed to do, the retention department is still your best shot.

    I'd rather my TiVo call logs show I've called in to cancel, didn't ask for an offer, was given one, and accepted it, rather than my call logs showing me asking for deals, and accepting them. As long as they buy that you didn't call in looking for deals, it increases the odds that a future request that you make yourself, for a deal, may be considered and granted. Less so, if your call logs show a history of seeking deals and being given them.
     
  20. Feb 12, 2014 #980 of 3246
    Silly Burrito

    Silly Burrito New Member

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    Jan 18, 2004
    It looks like Best Buy has stopped offering the $50 discount, and Amazon has brought the price back up to $179. Is Amazon's price still the best out there? Should've picked it up at $149, I guess, but my DirecTV contract ends tomorrow. Ah well.. :)
     

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