Risky to purchase TiVo Mini via Ebay (used)?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by snedecor, Jan 8, 2016.

  1. magnus

    magnus Tivo User

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    Dude, I'm not ignorant on this subject and what I said is correct but whatever think what you want. My information is factual... yours is not.
     
  2. lessd

    lessd Well-Known Member

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    E-Bay has been great for me as a seller and buyer in making things correct, my best example: I sold a TiVo some years ago, and in the middle of the night the buyer asked for and got his money back, E-Bay took it from me that night, I called to complain, the E-Bay CSR said that was incorrect and would return my money, E-Bay returned, within a day, the gross payment the buyer had paid me + what I said it cost me to ship the TiVo, and also gave me cr. on my E-Bay charge, A week later I got the TiVo back, called E-Bay and the CSR told me just to keep the TiVo or re-sell but no charge to me. E-Bay not as easy as Amazon for returns, but not that bad.
     
  3. dlfl

    dlfl Cranky old novice

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    So eBay just ate the costs? Surely they don't do that in all cases, do they? My guess was they try to arbitrate between buyer and seller and then try to get the two parties to agree on a settlement. I assumed that if they became convinced one party was in the wrong, and that party would not agree to a reasonable settlement, they would probably absorb the costs -- but then that person would be banned from eBay. I attempted to search their site for an explanation of how it works but didn't get anywhere.
     
  4. fcfc2

    fcfc2 Well-Known Member

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    Hi,
    Perhaps you could use your vast knowledge and experience on Ebay to "explain" which part of my information is not factual.....you seemed to have skipped that part in your response. I am especially curious on how you found yourself with a "cheap paperweight"?
     
  5. lessd

    lessd Well-Known Member

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    Your correct, but I won every case I have open and never lost any money on any sale or purchase, the case above is the one time I made money because of an error E-Bay made, you just open a case if you have a problem with a buyer or seller, just make sure your listing is very accurate (if a seller), and read any item description before any E-Bay purchase. On over 1000 sales/purchases I have had 6 cases I have opened, or opened on me, won every case.
     
  6. TiVoSupport_Sarah

    TiVoSupport_Sarah TiVo Representative

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    Mar 30, 2015
    Hello,

    It is always advised when purchasing a TiVo used that you get the TSN prior to purchase. Yes you can go back and dispute when the product info was mis-leading however it would be faster and easier if you know what you purchase before hand and certainly less hastle. You can chat in with the TSN or call in as well to verify the service type.

    There are always scammers! If the seller is not willing to provide a TSN or are selling NEW TiVo for a discount please beware of these purchases. The concern is that if you provide your personaly identifying info (address, email, phone number) then it can be used to create a fraudulent TiVo account where purchases can be made.

    If the person you are purchasing from already has the TiVo Service Number (TSN) then it is less likely to be an issue. If you ever have questions on this please feel free to contact TiVo directly.
     
  7. fcfc2

    fcfc2 Well-Known Member

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    I cannot argue with the practice of calling into Tivo to verify the service level of used equipment, however, if Tivo wants to protect it's customers from Ebay or other online scammers, it could simply not ship equipment to any place other than the billing address for the credit cards. This is the practice which allowed the flurry of Bolt and mini scams off of Ebay a short while ago.
     
  8. snedecor

    snedecor Member

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    Jun 27, 2001
    Angleton, TX
    You guys can continue to argue about Ebay all you wish,

    but, I decided to purchase a new 93000 unit from Amazon.

    Now, I think that I'm going to pull the trigger on the OTA Roamio with lifetime for $299 for that same spot, so I may have an almost-new Mini for sale in the not-too-distant timeframe.

    Thanks for all the help, and interesting discussion!

    Moderators may lock this thread at their discretion.
     
  9. lessd

    lessd Well-Known Member

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    Amazon makes it easy to ship to anywhere with any credit card even if it not your credit card, because I have Prime I shipped a gift to a friend kid using his credit card so it would arrive on time, so not my credit card or address, not shipped to the address on my friends credit card, never had a problem.
     
  10. fcfc2

    fcfc2 Well-Known Member

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    And as long as your friend accepts the charges to his credit card there will not be a problem. What do you think would happen if a scammer had both a bogus credit card and had also hacked into your Amazon account? Most likely, with Amazon, they would flag your account and contact you and because they are a customer friendly company they would likely eat the loss.
    With Ebay it is different, the original Tivo product is purchased directly from Tivo with a bogus credit card after an Ebay purchase has been made from a hacked Ebay account and drop shipped to the Ebay purchaser. Everything looks ok for up to 3 months or so when the credit card company reverses the original purchase from Tivo and once Tivo catches on, it responds by simply turning off service to the original unit because they not Amazon have the ability to do this. It is the fact that the original Tivo retail purchase was done directly and then drop shipped to another address that allows this kind of thing to go on. If Tivo simply restricted their retail sales to go to the registered billing address, this kind of scam would be impossible.
    If you use many of the smaller online sellers who cannot afford to take these kind of losses, they restrict shipping to the billing address.
    Tivos are a bit unique because of the "service" component but if the same thing were done with say their slide remotes (no service required) then they would be stuck with loss.
    I hope this explains the issue fully.
     
    Last edited: Jan 21, 2016
  11. GoodSpike

    GoodSpike Active Member

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    I recently shipped something to my mom using my credit card, and there was an extra step because of the address that they didn't recognize. I don't remember for certain what it was, but they might have again asked for the 3 digit code.

    Also, of course you can use anyone's card if you have the information. My wife has one of her cards in my Amazon account. There wasn't anything different about putting that card in than adding a different card of mine.
     
  12. magnus

    magnus Tivo User

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    Last edited: Jan 22, 2016
  13. YazzerKen

    YazzerKen New Member

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    FYI, I bought 2 Tivo Minis off Facebook Marketplace (model 93000). Got home and couldn't connect because they were still registered with the original owner. For a minute, I thought I owned a couple nice paperweights.

    I called Tivo support, and they very quickly changed ownership to my account. I could see both Tivos under my account within minutes. It was a wonderful customer service experience, and Tina was very helpful and kind. She told me to wait 30 minutes.

    I was too impatient and kept trying to connect them. Then I stopped to make dinner. After dinner, they connected fine.

    NOTE: I also gave them custom names just to help troubleshoot, and verify the devices were communicating to my tivo.com account.
     
    JoeKustra likes this.
  14. fcfc2

    fcfc2 Well-Known Member

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    Hi Ken,
    Welcome to the forums and great to search for related posts too, but if the thread you find is more than about a month or so old...it is usually best to start a new thread if you think it is worthy.
     

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