I'm starting a new tivo/Rhapsody thread because what's going on now is far different than earlier Rhapsody problems described in old threads. Simply put, Rhapsody has been unavailable on Tivo since July 12, 2011, and Tivo apparently could care less. Subscribers trying to access Rhapsody on their Tivo 2, Tivo HD/3, and Premieres, get a message saying that there is "scheduled maintenance" and to check back later. "Later" has now exceeded 22 days. What's worse, Tivo has been completely non-communicative. Tivo customer service has no information, and Tivo has not pro-actively either via website or email, notified customers as to what's being done to fix the problem and how long it will take. Major problem goes unfixed for 22 days and counting, customer service has no clue, and Tivo is non-communicative. There is something seriously wrong with this picture. The problem is pretty clear. Rhapsody initiated a software change about July 12. Rhapsody claims it did everything necessary to make sure partners had upgraded firmware in advance. Obviously they didn't. But why can't Tivo fix this in 22+ days? And why Tivo's complete lack of communication with their customers as to this.?