Rhapsody- and TIvo, The Good, Bad, and Ugly

Discussion in 'TiVo Coffee House - TiVo Discussion' started by BarryD99, Oct 10, 2007.

  1. tommy275

    tommy275 New Member

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    Jun 8, 2003

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    does anyone know if TiVo or Rhapsody are actually looking into what is causing all of these issues? It's nice that sstatman is around to look at problems individually, but i can't help but think the technologists have enough datapoints to indentify and fix the bugs at this point. if they don't, well i just don't know what to think.
     
  2. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    Jan 19, 2008
    Silicon Valley
    The problem seems to be with TiVo, because Live365 isn't working right either. But...

    If we call this new problem into TiVo tech support, are they going to just tell us to call Rhapsody anyway? And in either case, are we going to get a report past Level 1 that actually turns into a bug report for the right engineering team, or is someone just going to try to make us go away by reading email templates to us...or offering the major inconvenience of swapping out our TiVo boxes which may not solve the problem anyway?

    (Since Real purchased Rhapsody, I've found their India-based support teams particularly clueless, I'm sorry to say. And I sometimes work in the offshoring biz myself so I know it doesn't have to be that way.)
     
  3. jeffmc425

    jeffmc425 New Member

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    Oct 16, 2007
    We read this board and we have noted the issues, and are working with the Tivo team on them.

    Your concerns are not going unnoticed.

    Regards,

    Jeff
     
  4. Dubbadown

    Dubbadown Member

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    Dec 6, 2002
    Bay Area, CA
    I don't know if this has been fixed yet, as I last noticed it a few days ago, but if you go into a saved playlist, and at the top of the screen it says you can go online and create new playlists, it lists it as rhaspody.com not rhapsody.com. I confirmed with my sis that it was misspelled on hers too so it looks like a universal error. No biggie in the scheme of things but just wanted to alert the powers that be since they are monitoring here.
     
  5. YazooWho

    YazooWho New Member

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    Sep 30, 2004
    Gilbert, AZ

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    Wierd and annoying thing happened tonight... I asked my daughter to turn on Rhapsody and choose a playlist that we have played many times and I have had for a long time.

    After she selected the playlist and press "Play All", it started to play and then went up to the queue to change the option to shuffle (If it remembered this setting after exiting, that would nice). After that, I'm not what she did as in the sequence on the remote, the music stopped. We checked the queue and it was empty. Went back to the playlists, my playlist that we just picked was gone. All the others were there but this particular one was gone.

    Went onto the pc and fired up the rhapsody app and sure enough, that playlist was gone from my list. I didn't realize that you could somehow delete playlist through the Tivo but somehow we did. Now I need to create a new one. No big deal but annoying none the less.
     
  6. tommy275

    tommy275 New Member

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    Jun 8, 2003
    i would say that's an enomorous big deal.

    getting a play list to shuffle is next to impossible. i asked about this upthread and was given what one would assume is the logical order of operations, and it generally doesn't work. the music stops after one song. for the most part i end up listening to the first song of the playlist, over and over and over, trying to get the thing to work. then i just turn off the app and listen to sirius, which works quite well.
     
  7. YazooWho

    YazooWho New Member

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    Sep 30, 2004
    Gilbert, AZ
    Creating playlists are easy and not the end of the world. I have gotten it to shuffle without issues using playlists. The main problem I have here is that the playlist was deleted.

    BTW.. are you listening to Sirius seperately from Tivo or within it?
     
  8. tommy275

    tommy275 New Member

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    Jun 8, 2003
    the playlists I create are quite extensive and were developed over years of using rhapsody. losing one by hitting a few buttons while trying to get shuffle to actually work would be quite a big deal for me.

    my comment on the shuffle function not functioning correctly or rarely was separate from your issue with the deleted playlist, although I'm glad to hear it works for at least 1 user.

    sirius separate from tivo.
     
  9. YazooWho

    YazooWho New Member

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    Sep 30, 2004
    Gilbert, AZ
    Thanks.

    What I have learned since Rhapsody is availalble through Tivo is the reduce the size of my playlists so they load faster. When I had huge playlists, it always seem to load slower. But yeah, I would be really upset if it was a playlist that was older and larger.
     
  10. jeffmc425

    jeffmc425 New Member

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    Oct 16, 2007
    Thanks for pointing this out. Bug is filed.
     
  11. jglass3919

    jglass3919 New Member

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    Dec 19, 2006
    Hey SSTATMan,
    Finally, I've had the opportunity to test it out again...

    6:05 PST - jglass(@)netinterprises.com (rhapsody login)
    An Error Occurred While Running the Application. The application closed during a write.

    I was listening to a playlist, and it ran for about 30 minutes, maybe an hour... Then it froze.. I didn't run to it, but when I finally noticed.. the error above popped up. (without me touching the tivo)

    I notice another post by you regarding Tivo not remembering the login, and you suggested that the 'Credentials Token' needed to be reset. And you needed the TSN (648-0001-804F-F5ED).

    Also to note.. I never used the Tivo Trial Subscription to Rhapsody, and was already a member... I don't know if that means anything...

    But, I really appreciate the assistance.

    Thanks,
    Jimmy G

    P.S.
    Yes, I tried to login and then exit cleanly.. It didn't matter.. I still had to login.
     
  12. Jun 2, 2008 #272 of 378
    MichaelK

    MichaelK Active Member

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    Jan 10, 2002
    NJ
    sorry if this isn't the right place- I searched and this is the best looking thread- saw at the very begining (around october) mention that the accounts included with comcast wont work for the tivo.

    Is that currently the case?

    Likely to ever change?
     
  13. Jun 3, 2008 #273 of 378
    HeyZeus

    HeyZeus New Member

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    Jun 3, 2008
    Hi sstatman and others monitoring...
    Like jglass3919 I have the issue where Rhapsody on Tivo is NOT remembering my name and password. Alo similar is that I was already a Rhapsody user and so never used the trial account. Oddly enough, though, after logging in with my rhapsody account and password I get a message (not an error, just a sort of welcome screen) that reads something like "thanks for trying".

    I always thought that was odd since I looged in with a non trial account. Anyway, would appreciate knowing how to get the name and password to be remembered.

    As for overall performance, I have seen a random hang or two but Rhapsody has been great overall on Tivo. Although today have had the 0x50006 error when trying to launch rhapsody (even before the prompt to sign in)

    Thanks all for the great info on this forum. New user and will be back often.
    -m@
     
  14. Jun 6, 2008 #274 of 378
    fishboyjr

    fishboyjr New Member

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    Nov 20, 2007
    Anyone notice that Rhapsody on Tivo seems to be behind in time compared to the website and windows-based applications in terms of new content? I would like to listen to the new Weezer album through my stereo which is hooked up to my Tivo. The website and app show the album as being available but the Tivo-based app doesn't list it.
     
  15. Jun 7, 2008 #275 of 378
    rockironstone

    rockironstone New Member

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    Feb 18, 2008
    Has anybody else had the same issue?

    History - I had an older Tivo (series2) from which I subscribed for the free Rhapsody trial and converted to paying customer.

    That Tivo eventually died, so I bought a new Tivo HD...

    Now, when I go to Rhapsody, the first screen I get is "Your Rhapsody Trial has ended..." with a message to signup online. Then, there is a link to the Existing Member Sign In at the bottom. From that screen, I have to login every time. Restarting Tivo doesn't solve this, and there's no way it seems to remember the login information. It's a pain.

    I called (India) Rhapsody support, and after about 20 minutes, they weren't able to help me. Tivo gave me the cold shoulder entirely.

    Maybe I need to cancel my current subscription and start over with this new Tivo to have my login stored?

    Any help here is greatly appreciated.
     
  16. sstatman

    sstatman New Member

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    Oct 10, 2007
    The Rhapsody service supports Comcast radio subscribers (though not in the cleanest possible way). At some point, it is possible that Tivo will use the service to support them, but there is no timeline currently.
     
  17. sstatman

    sstatman New Member

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    Oct 10, 2007
    Rhapsody on Tivo is typically a day behind the web client, which is typically a day behind the full client. We did have some publishing issues last week, so we lost a few extra days, but we should be back to the normal model.

    We do plan, over the next month or so, to eliminate all of the timing gaps.
     
  18. sstatman

    sstatman New Member

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    Oct 10, 2007
    Tivo Customer Support is aware of this issue - an article was added to their kbase. There is no permanent fix in place yet, but if you call them, they should forward your TSN to engineering. In addition, they will keep track of your TSN, so that when a permanent solution is found, you will be fixed.

    Everyone's working hard on this.

     
  19. daves2

    daves2 New Member

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    Nov 21, 2005
    does anyone know if the playing of a playlist on tivo can be randomized (e.g. tracks in random order). I didn't see a way to do it and am trying to decide whether I go with the PC client or tivo client for an upcoming party. benefit of tivo is the audio should be good and high quality cables are already in place (vs. PC audio board which sucks). but if I can't randomize, I may go w/ the PC client (rather than spending an hour sorting my list).

    is the tivo client stable enough on series 3 to run 4.5 hours with no crashes through a playlist?

    THANKS!
     
  20. sstatman

    sstatman New Member

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    Oct 10, 2007
    I don't think it can be done directly. However, you can add the contents of a playlist to your play queue, and then play that queue in shuffle mode.

    I would say so, yes. I might be biased though.
     

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