Rewards point reduction

Discussion in 'TiVo Help Center' started by twm01, Jun 1, 2007.

  1. twm01

    twm01 Member

    397
    0
    May 30, 2002
    Tampa, FL

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    at the end of April, I redeemed 15,000 reward points for an Ipod Shuffle. Shortly thereafter, the point value for this item was reduced to 10,000 points. Any chance I can get credited for the 5,000 points or am I S.O.L.???
     
  2. twm01

    twm01 Member

    397
    0
    May 30, 2002
    Tampa, FL
    further update - called TiVo, and was told that all of the rewards points are handled through Juniper, whether they are from the TiVo rewards credit card or via referrals (I have no Juniper credit card, all of my points are from referrals).

    You guessed it - called Juniper, they cannot help me as they can't locate my CC account!!!

    I am in Limbo. Tivo says to contact Juniper, Juniper says to contact TiVo.

    What to do?
     

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