Has anyone done this, and found that it actually worked to solve the problems, either permanently or temporarily? On the MY SPECTRUM app, there are Icons on the bottom. Under SERVICES - It can go through and check your equipment. The options are INTERNET, VOICE, and TV. Internet will let you check the status of your modem. Under TV it shows the equipment options for the Tuning adapter (, receiver,) and Cablecard, AND gives you the option to reset both. I am wondering if this is the same reset that most agents don't seem to know how to do. I can reset mine, but wondering if anyone has actually been able to use this to solve their issue?