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Remote loses pairing after a few days

Discussion in 'TiVo Mini' started by Finalrinse, Aug 13, 2015.

  1. joehilarious

    joehilarious New Member

    1
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    Jan 9, 2016
    My Tivo Minis worked great for about six months. Then the the Tivo Mini units would see the romio plus as not being a legitimate device to pair with. I have gone around and around with tech support. I was using TP Links (Ethernet over power) to connect. They then said to wire it directly so it could refind the unit. I have two physical locations where I use my TiVo. One network is at 192.168.199.x. My other network was using 192.168.10.x. I rewired everything physically and put it another switch to no avail . I brought one of the units to the 192.168.199.x network and it worked great. I brought it to the other network and it would not work and gave the V70 error.

    Multiple calls to Tech support did always resulted int telling me to plug in everything and then try it....or download three times on the main unit and it will work. Nothing did work until..........

    I went to the 192.168.10.x number and renumbered it to 192.168.199.x.

    So evidentely if you have multiple Tivo units they all have to be on the same numbered network. This is ridiculous and is a technical flow with the software. This needs to be fixed because I do not understand why they designed it this way. Initially it was fine for six months .. Then it changed.

    Can someone in tech support look at this and have it fixed.
     
  2. andyw715

    andyw715 Well-Known Member

    7,218
    281
    Jul 31, 2007
    Similar issue with mine (mounted on back of Samsung LCD).
    It's about 15' away from my WiFi router.

    I did get it via Amazon, so I could get it replaced through them. Is there any gotchas when replacing hardware "not by TiVo"?
     
  3. andyw715

    andyw715 Well-Known Member

    7,218
    281
    Jul 31, 2007
    This isn't an official TiVo forum. You'll need to contact TiVo.

    Given that, there is a wealth of information here gathered by actual users and most often is more valuable than TiVo support :)
     
  4. snerd

    snerd Member

    670
    22
    Jun 6, 2008
    All TiVos that share the same account, and thus share the same MAK, need to be on the same subnet.

    If you have multiple networks, you need to set up separate TiVo accounts for each network.
     
  5. junknspam3

    junknspam3 New Member

    13
    1
    Feb 24, 2015
    Great Lakes
    Yes, joehilarious your tivos and minis need to be on the same subnet in order to communicate.
    Now back to the topic of THIS thread.
    Has anyone heard anything from TiVo about the unpairing problem of the minis and their remotes?
     
    Last edited: Jan 13, 2016
  6. GimmePepsi

    GimmePepsi New Member

    12
    0
    Aug 16, 2002
    Colorado
    My 2 month old Tivo Mini just developed the exact same problem as the OP. Prior to three days ago the RF pairing was working 100% perfectly, with never a hiccup. But now the Mini and the remote appear to lose their pairing after a few hours of inactivity. Nothing restores it except a power cycle of the Mini, after which the remote again works 100% perfectly in RF mode for a while. (At no time does it "drop out of RF mode into IR mode" as others have reported in another thread. Based on the red/yellow coloration, it stays in RF mode, but the Mini stops recognizing any button presses. The IR A/V functions continue to work fine no matter what I do.)

    I've tried replacing the batteries in the remote, also I've done a global reset and re-paired. Nothing prevents the condition from recurring. For now I have put the remote into IR mode exclusively.

    It does not seem to me that the symptoms are consistent with any kind of interference problem.

    Since it's only 2 months old, I plan on calling Tivo to get them to send me a new Mini.
     
  7. gespears

    gespears Member

    399
    3
    Aug 10, 2007
    Phoenix
    I had the same issue with a refurb that TiVo sent me to replace a Mini they killed with an update. The TiVo CSR immediately sent a replacement and acted like is was a well known issue.
     
  8. GimmePepsi

    GimmePepsi New Member

    12
    0
    Aug 16, 2002
    Colorado
    Well, I never called TiVo, because as a last resort I moved the Mini slightly away from my WiFi router, and the problem has not happened once in the many days since then. It was 1 foot away from the router, now it's 3 feet away.

    I was aware of the advice to not put the Mini closer than 1.5 feet from a router, but I didn't think that was the explanation for my problem, because of a) the similar symptoms described by other people whose Mini was NOT close to their router, and b) the fact that mine would work 100% fine for several hours before losing the pairing. (If there was an interference problem wouldn't I see that immediately?)

    Whatever the explanation is, I am now happy. :)
     
  9. haggis444

    haggis444 Master of my domain

    57
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    Jan 20, 2004
    Cincinnati
    Probably a dumb question, when this happens does the light on your remote turn on? I have had a similar issue and was assuming all along the remote was somehow eating batteries. So replacing them with new seems to fix the problem. My son swears the light does not come on during a button press when this occurs but the TV is on a porch so the natural light might be obfuscating the light.

    When you have this happen does pulling and reseating the batteries establish the connection again?

    My Mini is inches away from an access point so I am thinking maybe I have the same issue you do.
     
  10. dlfl

    dlfl Cranky old novice

    7,668
    216
    Jul 6, 2006
    Dayton OH
    Make life simpler: Don't guess at battery health -- use either voltmeter or a battery tester, both available for under $10 on Amazon.

    For a voltmeter, search "multimeter" in all departments. Or search "battery tester" in all departments.

    Battery testers (e.g., D-Fantix BT168D) have two advantages over voltage measurements: (1) easier to connect to battery and (2) they test under load, I.e. drawing some current (which voltmeters don't do).

    I use a voltmeter. Alkaline AA cells measure about 1.6V when fresh and the last time I replaced them in my Roamio RF remote they were down to 1.17V. Other electronic items may work well down to 1V or may need 1.3V -- varies with the device.

    Voltages will measure lower in the battery tester, especially for depleted batteries and you will actually see the voltage falling as you keep the tester connected.
     
  11. Riteguy

    Riteguy New Member

    1
    0
    Aug 29, 2016
    I have two Mimi's connected to a Bolt and both Mini's will lose pairing requiring a reboot of the mini which corrects the problem. Problem is becoming more frequent as I exceed 6 months of ownership of the system.

    Notice when kids rush thru channel changes, the problem occurs. Also, times when we shut down the mini holding the remote close to the receiver, wondering if the TV goes off leaving the mini on. Could this leave the mini on too long causing the loss of pairing?

    Becoming more annoying as the amount of resets is increasing.
     
  12. dlfl

    dlfl Cranky old novice

    7,668
    216
    Jul 6, 2006
    Dayton OH
    Have you tried a global reset of the remotes? Instructions here:
    https://support.tivo.com/SupportPor...-Perform-a-Global-Reset-for-my-Remote-Control
    The linked instructions don't mention the Mini Remote but the described procedure seems to be identical to what is described in the Mini Viewers Guide on page 38:
    http://assets.tivo.com/assets/resources/HowTo/Mini_VG_OP1_Jan2015.pdf
    Although it's not called a "global reset" there. This reset will require that you reset the code to control your TV controls, unfortunately. Don't know if this will solve your problems. I have a mini but haven't had remote issues (yet). I have to do this on my Roamio remote after every time it is restarted. Once done it will be good until the next restart.
     
  13. type the text

    type the text New Member

    15
    0
    Aug 15, 2016
    Georgia
    One of our remotes unpairs each time we end use.
    What I have not seen mentioned is that the mini will still work with the app on my phone without a reboot. Reset button will NOT fix issue only a pull of the power does then about half the time remote will start to work. Our mini is not close to the router nor out of line of sight from the remote.
     
  14. JoeKustra

    JoeKustra in the other Alabama TCF Club

    11,917
    1,474
    Dec 7, 2012
    Ashland, PA...
    Please explain "reset button". Are you using a v1 Mini or v2? If v2, is it in IR mode? Line of sight is not a factor with the remote in RF mode. My Mini is behind the TV.
     
  15. type the text

    type the text New Member

    15
    0
    Aug 15, 2016
    Georgia
    I understand that the remote I have is rf but when you don't mention things like line of sight people seem to jump in with advice on such matters applicable or not. Reset button on the bottom of the box, mine is yellow. For me though pulling the plug works better but takes longer to reboot.
     
  16. JoeKustra

    JoeKustra in the other Alabama TCF Club

    11,917
    1,474
    Dec 7, 2012
    Ashland, PA...
    I guess that when the remote stops controlling the Mini you feel it is not paired? A few things to check.

    The System Information display should display the remote's battery level in RF mode. If it says unknown, hit TiVo and "D" and check again.

    If the remote stops affecting the Mini, check the LED of the remote. If it is red when you hit a button the RF connection is lost and it has gone to IR mode. This can fix itself if you block the front of the remote with your hand and hit any button twice. It may be an interference problem. My computer causes interference.

    Pairing, with the LED blinking yellow, is a very specific operation. If you perform the reset linked to above, a pairing can be done. A power cycle of a Mini does not affect pairing. Removal of the batteries from the remote does not affect pairing.

    I have never used that reset button. I have five Mini boxes. Only one is v1 in IR mode.
     
  17. type the text

    type the text New Member

    15
    0
    Aug 15, 2016
    Georgia
    Checked system info using APP controller.
    remote address O
    battery level unknown

    Remote blinks yellow.

    I will try the steps listed above.
     
  18. JoeKustra

    JoeKustra in the other Alabama TCF Club

    11,917
    1,474
    Dec 7, 2012
    Ashland, PA...
    Remote address is an IR thing. Battery is always unknown after a restart until you hit TiVo and "D".
     
  19. NeitherSparky

    NeitherSparky Member

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    0
    Jan 2, 2008
    Sacramento, CA
    I just bought a used Mini with the rf remote from someone, so I'm not sure how old it it, and I've already experienced the remote issues and had to restart the box. I switched the remote to ir because I don't care if its rf or ir, but that's a pain. Hopefully that's all I need to do to "fix" it...
     
  20. gyoumans

    gyoumans New Member

    1
    0
    Jul 24, 2009
    I also have the issue with the loss of RF connection with my Tivo Mini. I can use the network remote (iOS app) to restart the Mini (HELP>RESTART OR RESET>RESTART THE TIVO BOX), and when it reboots the RF connection works perfectly... until the next time it loses connection. Physically unplugging the box works too...

    I have had the Mini for a couple of years... and the issue has been happening sporadically for the last 6 months... but recently, it's happening more often (2-3 times a week).

    I appreciate all the help on this board - I was getting tired of pairing and repairing the remote. Based on what I have read here, I will call Tivo support to see if they can help me. If anyone has had luck getting help from Tivo, was there any key phrases that you used when describing the issue to the CSR??

    Thanks,
    Greg
     

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