Remote delays and double presses

Discussion in 'TiVo Bolt DVR/Streamer' started by leiff, May 20, 2017.

  1. kalantan

    kalantan New Member

    6
    0
    Sep 13, 2005
    Columbus,...

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    Brand new Bolt here. Same annoying issue. Will give it a few days and subscribe to this thread in hopes of it going away, or getting solved soon...
     
  2. ajbeaman

    ajbeaman New Member

    10
    2
    Jul 24, 2004
    I had the same problems when I set up my new Bolt last Saturday (jumps and delays). I called Tivo and they said they would send a new one. Frustrated I paired an old Premiere remote which is IR only. It worked perfectly. Reset the bolt remote to IR and it also worked. Then I called Tivo to cancel the new remote delivery because the remote now worked in IR mode. The tech had me do a hard reboot and believe it or not it then worked in RF mode.
    The next day I paired my slide remote, from my Roamio to the bolt and the jumping problem returned to all the RF remotes. Another hard reboot and problem solved again.
     
  3. sasmallen

    sasmallen New Member

    4
    0
    Mar 12, 2008
    I had this same problem after getting my new Bolt this past Saturday via the $99 transfer offer. I had a slide remove I've been using with my XL4 for the last 2+ yrs. I paired that slide remote to my new Bolt and it was a VERY frustrating weekend! The "double press" error was happening almost every single time I used the remote. After reading this thread along with other information through google, I decided to try to just deal with it for as long as I could (after many re-pairings, reboots, etc). I had already upgraded the drive in my new Bolt, and was in the process of transferring over 100s of hrs of recordings from my XL4...sending the Bolt back for a replacement wasn't something I even wanted to think about!

    Early afternoon Monday the Bolt restarted on it's own while I was watching news. After it rebooted the only difference I noticed was a message about a channel lineup change that really didn't matter to me. It was about a hr after it had restarted that it dawned on me that the remote was working perfectly...No Double Presses! I still can't believe it, but I've had zero slide remote problems since Mon PM (knock on wood). I never thought I'd be so happy to have something work like it's supposed to... I was so frustrated that weekend that I wanted to just throw the remote against the wall too many times to count! (Glad I didn't!)
     
  4. BobCamp1

    BobCamp1 Well-Known Member

    2,074
    364
    May 15, 2002
    No, this is different. It used to be like how you described it, but now the issue never goes away for some people. It started immediately after the new software release.

    I can see that remote LED on the Tivo simply isn't blinking when it's supposed to. When you press a button and immediately release, the remote is sending two codes (one for "press" and one for "release") and the "release" code isn't always being received. Tivo misinterprets that as a "briefly held down" event, hence multiple key presses. Obviously if it misses the "depressed" button code it won't do anything.

    I can see how if it were any worse than it is on my Tivo it would be a dealbreaker.

    I'll switch to IR mode as soon as I figure out how and see if it improves anything.
     
  5. sfhub

    sfhub Well-Known Member

    2,883
    486
    Jan 6, 2007

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    What you describe is different, but I think the core problem is possibly the same. IMO the priority for processing RF remote presses is different than the priority for handling IR remote presses and this makes the RF processing more susceptible to the CPU being busy. It feels like IR events are being put on a queue by hardware (to be further processed) while RF requires CPU involvement. I'll say I don't have any proof this is what is happening, it is just a theory based on observed behavior and reading other people's posts.

    Now as to why this happens for some but not others and why it started happening after the last software release, there is probably some bad code somewhere keeping the CPU busy that is triggered under some but not all situations. I'm curious, when the issue is present, is your ODT higher than in the past?
     
  6. series5orpremier

    series5orpremier Well-Known Member

    3,466
    1,029
    Jul 5, 2013
    Same issue here on my new Bolt. I didn’t notice it at first either because (1) the remote may have initially paired itself in IR mode, or (2) I gave it only light OTA use at first to make sure the box worked. Today I paired a cablecard to it, downloaded massive program data, and set my remote address leaving it in RF mode and I had no control over the Bolt whatsoever. A hard reboot has improved things for now.
     
  7. davemorg

    davemorg New Member

    1
    0
    Oct 8, 2017
    Same issue here as well. New Bolt 1TB. Remote in RF mode experiences double press and delay issues. Both stock remote and Slide Pro that I used with Premiere. Watching this thread—will also contact tivo.
     
  8. chazas

    chazas Member

    156
    0
    Jan 18, 2007
    This problem started with a new Bolt after pairing a second remote. It's in line of sight so we turned off the RF function. Seems to be working fine now on IR alone. We have a Roameo downstairs with 2 paired RF remotes and no issues, but it's hidden. I wonder if it's an issue with the box mistakenly responding to both the IR and RF signals.
     
  9. Ross Pokorny

    Ross Pokorny New Member

    16
    4
    Oct 8, 2017
    Same issue here. Remote only works in ir mode which totally negates the keyboard and my reason for getting the slide. Tivo seems invapable of solving the issue. Had Bolt since June ans slide for 60 days.
     
  10. sfhub

    sfhub Well-Known Member

    2,883
    486
    Jan 6, 2007
    It is a little bit strange. I hardly ever see this issue and if I do it goes away pretty quick.

    I was testing out some time server stuff to try to narrow down the Bolt off by 2 minute issue, so I switch the Bolt to use ethernet instead of MoCA. Now I've been seeing the stuck presses with the many buttons presses queued which all playback in a fury.

    I switched back to MoCA (Client) and it went away.
     
  11. BobCamp1

    BobCamp1 Well-Known Member

    2,074
    364
    May 15, 2002
    I'm already in MoCA client mode.

    I switched to IR mode and it helped a little but the problem was still there.

    I've found that pointing the remote right at the Bolt reduces the chances of it happening, even in RF mode.

    I don't know what my ODT was in the past, so I don't know if it's running hotter. But the fan is running the same speed so it can't be that much higher. I don't think something is stuck at 100% usage, it's just not smooth at all.
     
    Last edited: Oct 9, 2017
  12. Ross Pokorny

    Ross Pokorny New Member

    16
    4
    Oct 8, 2017
    A little good news for a change. I restarted the Bolt box and now the Tivo slide seems to be working much better with no delay and only occasional double press jumps.
     
  13. mc2wheels

    mc2wheels New Member

    7
    3
    May 24, 2004
    Medway
    2 new Bolt+ remotes. One worked right out of the box, but the other did the laggy press or multiple pressing. I paired it multiple times with no luck, and then started using it in IR mode because that worked.

    I contacted support and the had me reset the remote, and this worked.

    To reset the remote, press and hold tivo button and tv power until it blinks red. Then do three thumbs down followed by enter. It blinks red three times after that. I did the away from my Tivo just in case. Anyway, I then did the remote setup again, pairing and for my tv, and it works great.
     
    tlc likes this.
  14. Ross Pokorny

    Ross Pokorny New Member

    16
    4
    Oct 8, 2017
    Thank you for the tips. I tried it but I am still getting double and sometimes triple jumps between recorded programsand channel selection.
    When I speak to the people who call themselves customer service they acknowledge Tivo knows about this problem and says they are working on it along with trying to get Tivo online to function properly.
     
  15. BobCamp1

    BobCamp1 Well-Known Member

    2,074
    364
    May 15, 2002
    I reset my remote last night and it got a lot WORSE. It was unusable. Every button press resulted in 0-6 virtual presses. So I pulled the plug and when it came back it works better than it did before I reset the remote.

    I have tried simply resetting the Tivo before and it had no impact.
     
  16. sfhub

    sfhub Well-Known Member

    2,883
    486
    Jan 6, 2007
    Curious was it working fine before 20.7.2.RC24 and immediately started working poorly after or was it always behaving a little strange, just not as bad as after 20.7.2.RC24?
     
  17. BobCamp1

    BobCamp1 Well-Known Member

    2,074
    364
    May 15, 2002
    It immediately started working poorly at 20.7.2. Before, it would act a little funny for a day or two after a software update, and sometimes I would have to reboot it just once around 72 hours after an update. But after that it would work just fine.
     
    mmihok likes this.
  18. Wayne Hutchinson

    Wayne Hutchinson New Member

    7
    1
    Sep 12, 2017
    I have had my Bolt + for a month now and in the last few days I too am seeing what appears to be a delay and then jumping 2 or 3 lines or selections when in the guide or in Tivo Central using the remote.

    I have restarted Bolt and for little while it seems OK but then it creeps in.

    Software version is 20.7.2RC24-USC-11-849

    Rew
     
  19. TarzanaKH

    TarzanaKH New Member

    1
    2
    Oct 12, 2017
    Had the delay and double press with my bolt as well. Put the remote in IR instead of RF mode and problem is solved. Not ideal, but TiVo will have a fix in the next month or so.
    Switching to IR mode:
    To enter IR mode, press and hold the TiVo+Red C buttons until the activity indicator on the remote control lights.
     
    Wayne Hutchinson and Mikeguy like this.
  20. Wayne Hutchinson

    Wayne Hutchinson New Member

    7
    1
    Sep 12, 2017
    Thanks for the info
     

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