Remote control RF mode doesn't work

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Do I need a USB IR dongle in my Mini to get the RF mode to function? The remote flashes red with each button press. The settings menu says that means it isn't fully paired into RF mode. I follow the instructions to complete the pairing but it still doesn't flash yellow as it should when fully paired. The Mini is not a vox. Been searching the internet and can't find any definite word. Called tech support and spent literally over an hour doing remote resets with the tech. Then they said they would send me a new remote. I don't think there's anything wrong with the remote.

 

Thanks for the replies guys! It's definitely a RF remote, in fact they sent me a free brand new VOX because the tech support person exhausted her remedies after having me do about 500 global resets. Here's what I think: I think the IR dongle is somehow part of the RF capability and you need it to get the remote to fully pair. Tivo sending me a free IR receiver dongle. Here's another question: Will any USB IR receiver dongle work in the Mini? Or is it a special kind. I have a bunch of them that came with IR mice.......

 

Thanks I appreciate the gentle admonition to read the thread you linked. I read it again. I have three Mini v2 and one Mini v1. The remotes are all appropriate for the model Mini. I'm upgrading to Vox remote on the v2's, the v1 is in the kitchen and doesn't need it. The v2's won't pair correctly without the bluetooth receiver dongle, but for some reason the tech support people don't know this and this is why I spent hours on the phone with them before they gave up and sent me one. Then I went through the same thing again with the second v2 Mini before I figured out hey this damn RF function probable requires the BT dongle.