Advertisements Hi, any assistance would be appreciated, we had a lightning strike on a tree in front of the house we believe that is the root cause, lost internet right away, no physical damage to house. My Fios ONT, sprinkler control and out door 12 volt lighting were all connected to an APC BU and surge protector, BN900M 364 joules rating. The ONT was on the BU the others on surge only. All of these were fried, there was a physical burn on one of the 12 volt wires coming from the 12 volt outdoor lighting. In addition my Tivo roamio lost the HDMI port, and the Tivo mini lost the internet port and the fios router was blown. After much trial and error and reading this forum, I figured out that the AV on the roamio was working and the Moca on the mini was still working. Now the only problem left is that for some reason I lost 3 channels, they works on the SD channel but not HD channels. Any suggestions on what I would ask the Verizon reps to do if I call in? I reset the tivo roamio many times, took out the button battery, swapped the HD, I was actually very surprised and happy that the cable card still was recognized. I'm on a grandfathered Fios plan that I would like to stay on, the tech that came out was very understanding of that, he orginally upgraded the ONT from a old 612 which is limited to 75m to the new b/g? one but could not activate it because of the plan and then replaced it like for like to keep my plan the same. So i'm cautious on calling to to VZ because I can't tell what they could do. I pay $86 for a extreme hd package with hbo and showtime with 25M comp'd to 75M and don't want to mess that up. So just looking for the right wording to tell the tech i talk to to reactivate the 3 missing HD channels and not touch my plan, I can live without them and may just do that if its more complicated than an 10 minute call or advise to leave things as is. thanks again.