Recorded Shows Won’t Play-Black Screen

Discussion in 'TiVo Roamio DVRs' started by esilbe1, Jun 20, 2020.

  1. esilbe1

    esilbe1 New Member

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    0
    Nov 20, 2006
    I have a Roamio Pro on Verzion FIOS. A few weeks ago, my recorded shows from HBO stopped playing. When I select the show, I see a black screen and the player controls, but cannot play or fast forward. I have to restart my TiVO for the recorded show to play, and this only works once. The next time I try to play an HBO show, the same thing happens. I can’t figure out what this is. I thought it might be a DRM issue, but then other content might have this problem. I am concerned this could be come widespread. I did not change anything about my setup recently, so this is very annoying and confusing. Please help.
     
  2. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    11,687
    920
    Apr 6, 2000
    SF Bay Area
    Would need more info, Look under Settings / Help / System Info & acct / System Information, see the line for software version? what is it?

    I assume its 21.x.
     
  3. esilbe1

    esilbe1 New Member

    29
    0
    Nov 20, 2006
    Yes, I am running 21.9.7.v8-848-6-848
     
  4. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    11,687
    920
    Apr 6, 2000
    SF Bay Area
    You are getting the roll-in ads, it just did not download at the time. You cannot skip them either.
     
  5. esilbe1

    esilbe1 New Member

    29
    0
    Nov 20, 2006
    TiVO disabled pre-roll ads. I thought by forcing a network connection, this was fixed. However, it's still a problem. Why would it only occur on HBO and no other channel? What can be done to fix it?
     

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