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Recorded Shows Won’t Play-Black Screen

Discussion in 'TiVo Roamio DVRs' started by esilbe1, Jun 20, 2020.

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  1. Jun 20, 2020 #1 of 7
    esilbe1

    esilbe1 New Member

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    Nov 20, 2006
    I have a Roamio Pro on Verzion FIOS. A few weeks ago, my recorded shows from HBO stopped playing. When I select the show, I see a black screen and the player controls, but cannot play or fast forward. I have to restart my TiVO for the recorded show to play, and this only works once. The next time I try to play an HBO show, the same thing happens. I can’t figure out what this is. I thought it might be a DRM issue, but then other content might have this problem. I am concerned this could be come widespread. I did not change anything about my setup recently, so this is very annoying and confusing. Please help.
     
  2. Jun 20, 2020 #2 of 7
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    11,706
    926
    Apr 6, 2000
    SF Bay Area
    Would need more info, Look under Settings / Help / System Info & acct / System Information, see the line for software version? what is it?

    I assume its 21.x.
     
  3. Jun 21, 2020 #3 of 7
    esilbe1

    esilbe1 New Member

    29
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    Nov 20, 2006
    Yes, I am running 21.9.7.v8-848-6-848
     
  4. Jun 21, 2020 #4 of 7
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    11,706
    926
    Apr 6, 2000
    SF Bay Area
    You are getting the roll-in ads, it just did not download at the time. You cannot skip them either.
     
  5. Jun 22, 2020 #5 of 7
    esilbe1

    esilbe1 New Member

    29
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    Nov 20, 2006
    TiVO disabled pre-roll ads. I thought by forcing a network connection, this was fixed. However, it's still a problem. Why would it only occur on HBO and no other channel? What can be done to fix it?
     
  6. Jul 7, 2020 at 7:52 PM #6 of 7
    filovirus

    filovirus Member

    131
    1
    Aug 22, 2013
    Colorado
    Roamio Pro with cable card. I am having this same issue. Black screen for a second, a few seconds of the recording, and then back to the menu. I have the new tivo experience os. I have to go back to my recording and start again. On the second play, the recording plays. Did tivo back down on the preroll ads? I have not been seeing any.
     
  7. Jul 8, 2020 at 6:02 AM #7 of 7
    josim

    josim Member

    38
    5
    May 21, 2016
    South Carolina
    Having similar issue on Roamio Basic w/Cablecard. :(
     

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