Rebate Status Invalid x 2 OMG what a lie

Discussion in 'TiVo Coffee House - TiVo Discussion' started by ilovedvrs, Oct 8, 2005.

  1. Lee L

    Lee L Got Basenji?

    9,603
    0
    Oct 1, 2003
    Morrisville, NC
    Iwas thinikng more along the lines of whenther the rebate companies "bid" to handle the rebates on products by giving them a cost per unit to fullfill. Lets say the rebate is $100a and companies are trying to get teh business. Does one place a bid of say $100.50 per rebate or maybe even below the actual cost leaving the onus on the rebate co to try to deny some so they actually make a profit?
     
  2. Spinniker

    Spinniker New Member

    33
    0
    Oct 3, 2005
    Washington
    I sent in TWO rebates independent of each other , TWO WEEKS A PART and huh? either got there....

    So I e-mail them and they say to fax them the info. I told them to email me when the fax comes through.....still waiting
     
  3. TiVoPhish

    TiVoPhish New Member

    181
    0
    Mar 12, 2003
    Long Island, NY
    The goal of rebate companies is NOT to fulfill the rebate... trust me on this. That's why they make it as difficult as possible. Companies always benefit from rebate offers because a high percentage will 1) never send the rebate paperwork in at all because they can't be bothered 2) will not do so correctly and 3) will not make photocopies of all their CORRECT paperwork - having no proof they did so.

    That leaves a very small percent who do everything right and decide the paperwork is worth it. Of those, a certain percentage will be rejected because of errors, because the retailer wasn't authorized to sell it in the first place, or just because the rebate company's employees are getting insentives to work quickly (not pay attention) OR insentives to actually deny as many rebate applications as possible.

    ilovedvrs: if you have photocopies of everything call the rebate center or TiVo, be ready to fax all your stuff, and refuse to take no for an answer. Unless you're missing the right paperwork or didn't buy from an authorized dealer, you are 100% entitled to the rebate money back... so don't let them get away with saying no.

    Good luck!
     
  4. angra

    angra Old Fogey

    192
    5
    Apr 12, 2002
    given the OPs longstanding posting history of entirely negative things to say about Tivo, I wonder why he would buy two more.
     
  5. Spinniker

    Spinniker New Member

    33
    0
    Oct 3, 2005
    Washington
    TiVoPhish : So, do you have a phone number for the rebate center?
     
  6. TiVoPhish

    TiVoPhish New Member

    181
    0
    Mar 12, 2003
    Long Island, NY
    I don't have it because I never did a TiVo rebate... I was referring to rebates in general.

    If you have photocopies of all the forms and such, I'd imagine you might find the number there. If not, call TiVo directly and they should be able to get you to the right person, or give you the contact info for the right place.
     
  7. c3

    c3 TiVoholic

    3,070
    0
    Sep 8, 2000
    Silicon...
    Of course. Otherwise, there is no reason for them to exist. Other people messing up their rebate submissions is why many people can buy items at ridiculously cheap prices. I have received many thousands of dollars in rebates and will continue to purchase items with rebates. Just pay attention to details and keep good records.

    There is no point in addressing ilovedvrs. I don't think that person visits this forum any longer.
     
  8. TiVoPhish

    TiVoPhish New Member

    181
    0
    Mar 12, 2003
    Long Island, NY
    Totally agree. I recently bought a big ticket item with rebate offers. I don't COUNT on getting that money back, and don't consider the cost of the item the rebate cost until I actually GET the check, but there are good offers out there that make it worth the effort.

    Oh well. ;)
     
  9. TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,482
    33
    Jun 27, 2000
    Alviso, CA, USA
    Folks, for anyone experiencing a problem with a rebate, please visit this page to find the contact number:

    www.tivo.com/rebate

    For most of you, the rebate was the one from the period 11/28/05 to 1/7/06; if so, please contact the TiVo Rebate Center at 888-641-4128.

    If you have contacted the rebate center but still have an issue, please send me an e-mail (estephen@tivo.com).

    Just one comment on the speculation in the thread: I have worked with rebate vendors while at TiVo and previously. In no case does a rebate vendor ever offer to turn down a certain percentage of rebates or talk about that as a selling point. Our instructions to our rebate vendor are explicitly to qualify as many applications as possible (within the terms of the rebate) and to give the consumer the benefit of the doubt.

    It is true that we are using the rebate vendor that received the highest recommendation from forum users. We have used three different rebate vendors, and the one we're using currently is viewed as being most responsive in consumer surveys.

    While our rebate vendor does handle the responsibilities of tracking applications, qualifying applications, and fulfilling the check, ultimately we know that we're responsible for the overall experience. We hope that you do not have any issues in getting your rebate. If you have any feedback, please let me know.

    Best regards,
    Stephen
     
  10. c3

    c3 TiVoholic

    3,070
    0
    Sep 8, 2000
    Silicon...
    Parago would be my recommendation as well. People who complain about Parago probably have not dealt with other rebate companies.
     
  11. PThor

    PThor New Member

    7
    0
    Dec 19, 2005
    Florida
    TiVoOpsMgr,

    Thanks for stepping up to the plate. It is impressive that a company would listen to its customer's preference for rebate handling as well as intervening when there is problems.

    Thanks!
     

Share This Page