I called Direct TV on Monday evening and talked with a person in customer retention and had arranged to get a hr10-250 installed this friday. The price was supposed to be 199.00 ( with no rebates ) I didn't want the hassle based upon what I have been reading. Well anyway to make a long story short i received my statement on line today and they had charged me 399.00. After talking with 3 different people I had no choice but to cancel the install. No notes on computer from the original conversation about the price. Im not happy about how I was treated and I will have to seriously consider going to Dish Network. Perhaps they are tightening there purses.