Raw Deal from Direct TV

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by lineman55, Dec 14, 2005.

  1. lineman55

    lineman55 New Member

    6
    0
    Dec 14, 2005
    I called Direct TV on Monday evening and talked with a person in customer retention and had arranged to get a hr10-250 installed this friday. The price was supposed to be 199.00 ( with no rebates ) I didn't want the hassle based upon what I have been reading. Well anyway to make a long story short i received my statement on line today and they had charged me 399.00. After talking with 3 different people I had no choice but to cancel the install. No notes on computer from the original conversation about the price. Im not happy about how I was treated and I will have to seriously consider going to Dish Network. Perhaps they are tightening there purses.
     
  2. EMoMoney

    EMoMoney Big and Tall

    1,906
    0
    Oct 30, 2001
    Abingdon,...
    That's a raw deal?? You should feel lucky. Most people are getting around the $400 range including the $200 rebate.
     
  3. Jotas

    Jotas Got TV?

    190
    0
    Mar 19, 2005
    flaVAtown
    That sucks, but the reality is more people are paying (gasp!) the actual price minus the rebate, myself included. $199.99 was a steal but did you try to bargain in other areas such a programming credits for their goof up in the note taking? I complained a little and got nothing spectacular out of the deal, just a $5 credit for DVR service for six months, plus the standard $200 rebate (not instant, but mail-in) and the three month promo for the HD package as advertised. From reading other people's posts, I didn't fair so well, but how ya gonna act?
     
  4. chs4

    chs4 New Member

    61
    0
    Sep 25, 2002
    Dracut, MA...
    I think the OP was under the impression it was going to be "199.00 ( with no rebates )" and then he/she could apply the $200 rebate. Another case of miscommunication between CSR and customer, I'm afraid.
     
  5. rockon1

    rockon1 New Member

    11
    0
    Dec 15, 2005
    My deal was 399 including 200 instant credit and then another 100 credit for long time service.Total 299. I was reading about people saying they got the 199 deal after the 200 credit when I think they missunderstood that it was 399 including 200 credit. I also go t 6 month, 1/2 off HD package and 6 months, $5 off total choice,and 6 months Hbo and showtime $2 only for both. So not bad, I think someother people may have gotton better deals but I was happy.
     
  6. elbodude

    elbodude New Member

    47
    0
    Feb 15, 2005
    Santa Clara, CA
    I paid $949.00
     
  7. qposner

    qposner New Member

    236
    0
    Sep 28, 2003
    Vancouver, WA
    Lineman,

    I had problems with DTV honoring the deal I was offered. I sent a letter to their legal office in El Segundo, CA (I believe). They were extremely pleasant and took care of everything.
     
  8. BeanMeScot

    BeanMeScot Sci-Fi Junkie

    37,473
    1,852
    Apr 17, 2002
    Atlanta, GA
    I don't understand why people insist on talking about how expensive this item was when it first came out. The D* reps say the same thing. ALL technology is expensive when it first comes out. If you bought a Rzr phone when it first came out, you forked over $500. You can get one for free now. So what? Why should someone feel sorry for you that you paid that much? Early adopters get the shaft on cost. I guarantee that the first people to buy a Tivo didn't get one for free! The only way paying $949 is relevant is if you paid that last week. If you don't want to pay out the ying yang for something, wait a year. I guarantee you will get it for less...
     
  9. lineman55

    lineman55 New Member

    6
    0
    Dec 14, 2005
    Its amazing to me how Dish Network can be giving the deals they are to get customers ( 250.00 for a hd-dvr ) 6 months free hd , 3 months free movie channels, 19.95 programing for 3 months. And then we have Direct TV who really could care less if you stay or go. With me it was more the principal of a person standing behind their word ( i even clarified everything before we got off the phone ) Oh well , I just need to decide what I want to do.
     
  10. utvnut

    utvnut New Member

    74
    0
    Feb 3, 2004
    Clifton, Va.
    I still have a spare hr10-250 not being used. Is e-bay the best way to sell it or has anyone tried other on-line sales routes or maybe newspaper classifieds?
     
  11. lineman55

    lineman55 New Member

    6
    0
    Dec 14, 2005
    I sent Direct TV and email about my situation and they did respond, they were prepared to lower the price of the HD-DVR , but I told them I wanted to resolve my issue with them giving me a refund on my credit card before I agree to do anything. I am still waiting for the credit to show up on my credit card account. At least they responded and talked to me on the phone. We shall see how long it takes for the refund to show up.
     
  12. joetoronto

    joetoronto HR10-250 Lover

    322
    0
    Jul 26, 2004
    Toronto, Canada
    i bought one the other day on ebay, it's new and i'm now wondering if directv will give me the $200.00 rebate?

    if so, can they just apply it to my account?

    thanks in advance.
     
  13. mikeny

    mikeny New Member

    274
    0
    Dec 22, 2004
    Long Island, NY
    The rebate is based on the activation of the unit. They don't care where you bought it.
     
  14. joetoronto

    joetoronto HR10-250 Lover

    322
    0
    Jul 26, 2004
    Toronto, Canada
    cool, thanks.

    so they can credit it to my account?

    i'm asking because i live in canada and they can't mail it to me.
     
  15. mikeny

    mikeny New Member

    274
    0
    Dec 22, 2004
    Long Island, NY
  16. Rober

    Rober New Member

    9
    0
    May 8, 2005
    San Jose, CA
    I just got a hr10-250 and thought I should chime in.

    They started out at 650 (720 with tax & shipping - round numbers), 200 MIR, 150 instant credit, 150 service credits - this comes to about 220 net.

    When I asked them if I wouid get the same set of discounts if I bought the unit elsewhere, the answer was "everything but the instant credit and the service credit" which means just the 200 MIR.

    So I got it direct from D*, they came out installed it and everything - so far - is OK.

    220 for a HR10-250 didn't seem to be a bad deal. Of course I happen to be one of their card holding "I love you" customers, but I don't know if that made much difference in this case.

    The bottom line is that they use the instant credit and the service credits to bring the price in line with their competition.

    Hope this helps,
    RB
     
  17. turbo92awd

    turbo92awd New Member

    72
    0
    Dec 20, 2001
    san...
    me too.. for my first one...

    the 2nd one ws $199 after rebates... then i got another $100 in programming consessions.
     
  18. solomita

    solomita Member

    50
    4
    Oct 12, 2002
    The reason I left Dish and switched to DTV, when I upgraded to HD a few months back, is that Dish would not give me so much as a dime off of their HD DVRs. I spoke to retention, he spoke to his manager, but nothing. Two months of free service. I'd been a customer for nine years.

    So I wouldn't assume much of either company.
     
  19. Lee L

    Lee L Got Basenji?

    9,603
    0
    Oct 1, 2003
    Morrisville, NC
    However, it would be tough to argue that Dish and DirecTV are selling equivalent products. I think most people would agree that the HD DirecTiVo beats anything Dish has to a pulp in about 10 different categories.
     
  20. joetoronto

    joetoronto HR10-250 Lover

    322
    0
    Jul 26, 2004
    Toronto, Canada
    absolutely. there's no comparison at all when it comes to hardware, dishnetwork/expressvu are bush league all the way.
     

Share This Page