Advertisements 5 months seems a bit cold and I am sure accounting and recognition of revenue comes into play, but I think I understand the initial 3 moth provision. After 120 days a credit card transaction is pretty much final. It won't be charged back, and it can't be refunded by the merchant. I work with customer accounts in my company, and I can pretty much do anything within our systems, but our merchant account won't let us arbitrarily credit accounts. I can only post refunds against previous transactions that are less than 120 days old, and the total of the refunds can not exceed the original transaction (even by a penny, and requiring code to carefully detect and correct rounding issues). We have issued refunds going further back in cases just like what the poster described, but it dealt with more money, and we had to issue a check. At this point your only recourse to go over the 5 months you have been offered would be small claims court. You could get the filing fees and all, but TiVo is gambling it isn't worth your time to sue them over the $60 difference.