Advertisements Don't know if you're saying this to the OP or someone else, but the facts are the OP was in the middle of a FREE YEAR and told them to cut off service to that machine. TiVo lost NOTHING, and agreed to shut off service. They didn't do it. Several months later, when the free year was up, they began billing for service on a machine they'd agreed to "disconnect"... A machine they'd been told to DISCONNECT several months earlier and had agreed to. It's fraud. Makes no difference if some CSR just plain goofed. Charging something to someone's credit card for a service they've said they don't want any more is FRAUD. Worse, since they'd been told to stop the service months earlier and there hadn't BEEN any billing for a year, this means TiVo actually BEGAN charging the card for the service... Service they'd already been told "I don't want".