Advertisements I'm so mad. A rant might make me feel better. I messed up and haven't been paying complete attention to my credit card bill (it's huge... a zillion pages of lunches, gas, groceries, utilities, recurring charges... everything I do goes on it). Turns out Tivo has been billing me a monthly charge for the last 11 months. This is bad, because I deactivated the unit over a year ago when I got my Series3 with lifetime. I told them to forget my free year and to cancel the unit early because I didn't want to risk forgetting about it and getting charged a year later (which is what just happenned). So, I called Tivo today and they were able to confirm that I called in and asked to have my unit deactivated and that they made a mistake and didn't deactivate the unit like requested. Now the fun part... they're saying that since it took me so long to catch the problem that they're not responsible. They offered to refund me for 3 months if I closed the case and said that if I escellate I risk losing their "generous" 3 month offer. I told them to forget it, we're going all or nothing, so it's escallated. Regardless of my sloppiness/laziness/inattentiveness to keep track of my credit card bill, the plain and simple matter is that they received a cancellation request, they can confirm the request, yet they billed me anyways. I'm pretty sure this isn't legal and they're giving me the run around. What can I do about this? Here's what I've done so far. 1. I contacted Tivo CS (see above). They're supposed to get back to me in a few days when this is escallated. 2. I've contacted my credit card. They said I can submit a list of the 11 charges and they can start a dispute against Tivo. 3. I hear small claims is a good idea if things go south. 4. There's also the BBB. Any suggestions? PS. I know I should be paying closer attention to my credit card, but I should be able to count on a company discontinuing services when they say that's what they're going to do. The unit they're billing me for hasn't even been powered on in at least 2 years. It was used by me only for the lifetime transfer. I don't even have the remote and power cord for the thing.