Random reboots

Discussion in 'TiVo Help Center' started by kb7oeb, Mar 25, 2006.

  1. May 4, 2006 #261 of 409
    Stockanomics

    Stockanomics New Member

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    May 3, 2006

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    BTW when I look at my software version I already have 7.2.2b, I did not request it prior to me writing this.

    Thanks
    Jeremy
     
  2. May 4, 2006 #262 of 409
    HomeUser

    HomeUser Active Member

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    Get a UPS ( Un-interruptible Power Supply) The power company is probably switching generators creating a momentary sag in power.
     
  3. May 4, 2006 #263 of 409
    Stu_Bee

    Stu_Bee New Member

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    Silicon...
    Mine rebooted twice yesterdary (one after the other) during a Lost recording, I have version 7.2.2b.
    My Tivo is already on a UPS.

    ps. It did exhibit the same symptoms others have seen of a screen freeze....start playing again, then a few secs later the first reboot.
    pss. I only checked the version after the reboots. So there is a chance it wasn't at 7.2.2b until after the reboot. Guess Tivo would have to check to be sure.
     
  4. May 4, 2006 #264 of 409
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

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    Stu-Bee & Stockanomics, please send me a PM with your 15-digit TSN so I can enable logging. I'll then have you force connections to upload those logs and I'll see if I can spot anything immediately.
     
  5. May 4, 2006 #265 of 409
    trungeto

    trungeto New Member

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    May 4, 2006

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    Recently, my Tivo has been freezing and rebooting on its own. After calling Tivo, I was asked to disconnect my network adapter for 48 hrs. After that, my Tivo did not freeze or reboot. As a precaution, I restarted my Tivo and went through the set up once more. Noticing some network problems, I checked my router and PC network. I found that some of my network had old preSet network addresses.

    Then found my router to be picky about obtaining a wireless connection. Restarted my cable modem, then router, then plugged each wired connection one at a time, then plugged my network adapter back into my Tivo. Sure enought my Tivo is work and getting a better network connection now.
     
  6. May 4, 2006 #266 of 409
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

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    Stu_Bee, the TSN you provided me is not yet running 7.2.2b, which is the SW version created to fix the rebooting problem you are experiencing. Please sign up at www.tivo.com/priority for the priority list to get the new SW.
     
  7. May 4, 2006 #267 of 409
    Stu_Bee

    Stu_Bee New Member

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    ???
    My system information screen shows 7.2.2b-oth-01-2-130
    Is this not the 7.2.2b being referred to?
     
  8. May 4, 2006 #268 of 409
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

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    A correction...you rec'd 7.2.2b yesterday. Any reboots prior to the actual installation should be ignored. Keep an eye on it going forward from this point.
     
  9. May 4, 2006 #269 of 409
    msurtees

    msurtees New Member

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    Apr 10, 2005
    I can't use my Tivo anymore as of today. It's now rebooting every few minutes. It's been doing over the last few weeks a few times a day...now, I'm dead in the water!

    I have no idea what to do!

    Any help is appreciated.
     
  10. May 4, 2006 #270 of 409
    soobunny

    soobunny New Member

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    May 4, 2006
    How does one know if they should install the patch?

    My Tivo has rebooted three times in the past three days. I've had 7.2.2 for a while now so it seems weird that this would be an update problem but then if it was a hard drive failure wouldn't it crash everytime it hit the same spot when playing? (Also this hard drive is less than a year old. The TiVo on the other hand is much older.)
     
  11. May 4, 2006 #271 of 409
    csoakley

    csoakley New Member

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    May 4, 2006
    msurtees,

    I was having the same problem today (5/4/06). It would reboot, stay alive for 3 minutes then reboot, work for 3 minutes, reboot...continuously.

    I have a network adapter. One of the other messages recommended that so I unplugged it. It's been up and running for aboot 45 minutes now.

    It's not really a fix, but at least it is functional until I can figure out what to do next.
     
  12. May 5, 2006 #272 of 409
    msurtees

    msurtees New Member

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    Apr 10, 2005
    Great tip!

    Last night I did the same....I unplugged the network adapter and it rebooted fine.

    After about an hour I plugged it back in...as of this morning all is looking good.

    What a pain in the neck.
     
  13. May 5, 2006 #273 of 409
    TiVoJerry

    TiVoJerry Ex-Caavo employee (Ex-TiVo, '00-'16)

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    Woodside, CA
    csoakley and msurtees, are you currently running 7.2.2b or are you still on 7.2.2?
     
  14. May 5, 2006 #274 of 409
    Gospel

    Gospel New Member

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    May 22, 2005
    Hi all,

    I have the new dual tuner S2 running 7.2.5 and I am experienceing the same reboots described in this thread. Did 7.2.5 inherit the same bug from 7.2.2? It may run for 10 hours or 1 hour. I have not found a pattern. I enable the on-screen clock display S-P-S-9-S. When this goes away, I assum a reboot has occurred. I've also seen it reboot right in front of me.

    I've already PM'ed TiVoJerry with the needed info. This problem happens with both the 80 hour stock drive and a 290 hour drive from Weakness. I am tired of swapping drives trying to figure out this problem.

    Thanks,
    Steven
     
  15. May 5, 2006 #275 of 409
    Maverick214

    Maverick214 New Member

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    Feb 19, 2006
    I had random reboots since 7.2.2 then I noticed one day my network adapter was off (no link light, Netgear FA101) and the network settings said 'No Adapter', so I unplugged it for a couple seconds and replugged. It worked and I never noticed any reboots for a good week, then they returned.

    I now have 7.2.2b (got it today), so we will see, hope this fixes it.

    I wish the users had some degree of control over software upgrades, especially over minor upgrades... I'd rather wait a week or two to see the results of the upgrade.

    Interruptions like this really make the Tivo unreliable and useless, I don't mind a bug or two, but random system resets are unacceptable for something I'm paying a monthly fee for.
     
  16. May 6, 2006 #276 of 409
    zeuna

    zeuna New Member

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    Jan 23, 2003
    Hey everyone,

    I have a Series 2 - 540 - that has been having all of the listed problems (see earlier post). Yesterday I got 7.2.2b and I didn't notice any difference. I was still getting the freezing and rebooting. This morning, my unit was in a constant state of reboot. It would reboot, try (powering up) for a few minutes and reboot again. I looked at this thread, removed my wireless USB adapter, and the unit booted on the first try. I am still getting the freezing, but I haven't noticed a reboot yet.

    For what it's worth, the wireless USB NIC is a Netgear WG111.

    I haven't tried plugging it back in yet, and I will keep an eye out for reboots.

    Z
     
  17. May 6, 2006 #277 of 409
    markp99

    markp99 TakoKichi TCF Club

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    Nashua, NH
    zeuna,

    Freezing is not one of the problems common in this thread. The problem here is primarilly, and maybe exlusively limited to rebooting. You may be seeing a combination of issues.

    Freezing could be an indication your hard disk is failing. Don;t lose hope, replacement drives are easy to find, buy and install. Keep using the unit it finally will not reboot at all, then replace the drive.

    Good luck!
     
  18. May 6, 2006 #278 of 409
    Gospel

    Gospel New Member

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    May 22, 2005
    Last night, my S2DT was updated to 7.2.5a. So far so good. No reboots in 12 hours. I've recorded a few shows already.

    Enjoy life!
    Steven
     
  19. May 7, 2006 #279 of 409
    Gospel

    Gospel New Member

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    May 22, 2005
    Well, the S2DT went 18 hours witout a reboot but his last one was different. The image froze. Only when I pressed the info button twice did it reboot. It has been 10 hours without a reboot. I'll wait and see what happens but there definitely seems to be a difference.

    Enjoy life!
    Steven
     
  20. May 7, 2006 #280 of 409
    sixseven

    sixseven New Member

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    Jan 6, 2005
    Well, my drive just failed. My 540040 is about 1.5 years old. I would hope I could expect better drive life than that... I can't help but want to blame the reboots. It was running great before all of this started.
     

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