R.I.P. Tivo, The update that killed the Tivo User experience

Discussion in 'TiVo Coffee House - TiVo Discussion' started by avaddict, Oct 31, 2017.

Was your Tivo User Experience negatively affected by the August 2017 update?

  1. Yes

  2. No

  3. I do not notice anything different

  1. Oct 31, 2017 #1 of 241

    avaddict Member

    Nov 23, 2014
    I have been frustrated by the train wreck of an update of the Tivo operating system.

    It is less performant, clunky and unpolished, and has a large collection of new operational bugs.

    Even the User Experience has changed from the way it previously behaved. It no longer does what what I would expect as the User. And for that reason, I no longer need a Tivo.

    I have been a dedicated Tivo User and enthusiast since 2005. This is my last. This is the end. I will be turning it off and removing it from service soon.

    The number of software defects introduced in the August update are too numerous to enumerate without a serious time expenditure. Perhaps persons more familiar with the recent threads may be able to post some links to other discussions to help illustrate just how broken the Tivo User experience has become. There are so many defects in the current build now it is pathetic. How could this build ever have passed QA?

    I am referring to the major overhaul/upgrade where the UI was made to look very flat from the way it looked since forever; where the trademark Yellow color is now White. Perhaps this worst-idea-for-an-update was in August 2017.

    I am currently on Tivo build: 20.7.4.RC2-846-6-846 on Series 5 hardware

    I wish Rovi would save the Release Candidates for their QA department and send me me ONLY the FInal Candidates, please.

    The final straw for me was when watching content that I had recorded; when I am behind HEAD, as it were. So, during my program which I have (1) recorded; and (2) in the middle of watching, for some reason, the cursor suddenly jumps from the middle of my program to the the beginning of the next show. This is totally new behavior; a drastic change from the way it was for over a decade. It is causing many disappointing viewing experiences in my household.

    Expected behavior would be for the subsequent program to start filling the buffer of whatever tuner was being watched and allow the User to continue watching the content the User was currently watching by playing the recorded content from the recorded content saved in the My Shows area (The Saved Content).

    Is Rovi engineering culture not up to par? Have they managed to kill the disciplined engineering and high quality software culture that Tivo was trying to maintain?

    I would not recommend a Tivo to any future customer.

    Tivo is dead to me.
    Last edited: Nov 2, 2017
    mefferso, CopRock, philco782 and 3 others like this.
  2. Oct 31, 2017 #2 of 241

    k2ue Retired RF Engineer

    May 9, 2002
    Victor, NY
    Have you tried the alternatives? I did. I set off determined to cut the cord and burned thru it all: Plex, Emby, Kodi, DirecTVnow, CBS All Access, HDHomeRun, Playstation Vue, etc., ad nauseum. I have never seen so many bad interfaces without the good sense to steal the better parts of TiVo. They all remind me of today's magazines -- flossy pictures and big print, with no useful content. Many don't even offer a grid guide, and even when they do they are far less agile in doing something with the content you finally locate. None have a suggestion engine that often finds things we do indeed want to watch. TiVo is quintessentially American -- for all its flaws, where is there a better place to be? Nor are the alternatives cheaper -- getting Fox News will cost you $40+ per month in streaming packages that have it, and if you want the major Soaps for viewing on your schedule you will need to add both Hulu and CBS All Access. Roku and Fire TV think you want a screen full of big logo boxes, and resist presenting simple lists full of information. It's true Hydra won't yet do everything my TiVo-trained fingers could extract from the prior releases, but it offers more speed keys, and the I'm sure the good things left out will come back, as we point out their follies. Naturally, this being internet, the insults and character assassination will now commence. . .
    kpeters59 and avaddict like this.
  3. Oct 31, 2017 #3 of 241

    m.s Active Member

    Mar 8, 2007
    The world needs less "performant."
    Kaphka and cherry ghost like this.
  4. Oct 31, 2017 #4 of 241

    idksmy Guest

    Jul 16, 2016
    Someone, with their first post, whining on the Internet, with a poll, what a surprise. Seems legit to me. :rolleyes:
    kettledrum, Rugged Ron, JolDC and 6 others like this.
  5. Oct 31, 2017 #5 of 241

    blackngold75 Active Member

    Mar 9, 2010
    So long and thanks for all the fish.
  6. Oct 31, 2017 #6 of 241

    dianebrat wait.. I did what? TCF Club

    Jul 6, 2002
    If you want to complain about 20.7.4 just wait until you see Hydra, that's a whole nuther level of "hey they ruined my Tivo" complaints :)
  7. Oct 31, 2017 #7 of 241

    kpeters59 Well-Known Member

    Jun 19, 2007
    Houston, Texas
    Beat him up, if you want, but he's right!

    So is K2ue...

    CopRock, Jackamus, samccfl99 and 2 others like this.
  8. Oct 31, 2017 #8 of 241

    Sparky1234 Well-Known Member

    May 8, 2006
    TiVo you love to hate it BUT there's nothing better!!!
    samccfl99 and kpeters59 like this.
  9. Oct 31, 2017 #9 of 241

    johnner1999 Guest

    Oct 26, 2002
    I think hydra is a breath of fresh air.

    Sent from my iPhone using Tapatalk
    lparsons21 likes this.
  10. Oct 31, 2017 #10 of 241

    TonyD79 Well-Known Member

    Jan 4, 2002
    Columbia, MD
    Agree. It has a few kinks to work out but it is not mired in baggage. It’s a very good start for a fully new UI.
  11. Oct 31, 2017 #11 of 241

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    Yet another one-and-done, drive-by ranter.
    Rugged Ron likes this.
  12. Oct 31, 2017 #12 of 241

    defond Member

    Dec 14, 2004
    I agree! I am loving the new hydra update! It feels and looks more modern.

    Sent from my iPhone using Tapatalk
    computersteve likes this.
  13. Oct 31, 2017 #13 of 241

    hefe Rebus Philbin

    Dec 5, 2000
    CO via Chi-town
    I haven't seen Hydra yet, but I like the latest update. After about 2 days of adjustment, I like it better.
  14. Oct 31, 2017 #14 of 241

    wmhjr Guest

    Dec 1, 2007
    Is anything the OP said factually incorrect? Yeah, I agree that coming here with the first post being this one isn't awesome, but even disregarding the personal opinion part of the UI appearance, the truth is that 20.7.4 introduced a bunch of new - and in some cases fatal (slide remotes killed on V1 minis) defects, buffer issues, reboots, etc. Given the poor track record of Tivo quality assurance, there's zero chance of my moving to Hydra unless forced. As it is, 20.7.4 cost me money out of my pocket. Cold hard cash. Not an opinion, a suggestion, or a hypothesis. A fact.
  15. Oct 31, 2017 #15 of 241

    stevel Dumb Blond TCF Club

    Aug 23, 2000
    Nashua, NH
    I note that the OP joined the forum in 2014, but never posted until now.
    avaddict likes this.
  16. Oct 31, 2017 #16 of 241

    foghorn2 Well-Known Member

    May 4, 2004
    Las Vegas
    Probably a regular here who created multiple id's back then.
  17. Oct 31, 2017 #17 of 241

    wbrightfl Member

    Oct 31, 2013
    I'm not a fan of the UI changes to the color theme in 20.7.4. The new menus I am fine with. But as someone else said, there is nothing better currently. I am used to 20.7.4, but it isn't as appealing as the previous version was to me. I'm not going to sell my TIVOs over it. Just because TIVO releases an update stating it is more modern and sleek doesn't mean it really is to all of us. As for Hydra, no thanks. I have watched the videos and listened to the feedback by members and I won't be updating. I will stay with the current UI as it suits me well enough, I am happy there are fans of Hydra. I think its fine to have 2 different platforms to choose from.
    randywalters and jackstoker like this.
  18. Oct 31, 2017 #18 of 241

    TonyD79 Well-Known Member

    Jan 4, 2002
    Columbia, MD
    I encourage you to keep an eye on things. TiVo will be putting their efforts into hydra going forward and it should improve. The old GUI will be going into maintenance mode and except for bug fixes probably won’t improve.

    In the meanwhile, be where you are happy.
    kpeters59 and Mikeguy like this.
  19. Oct 31, 2017 #19 of 241

    krkaufman TDL shepherd

    Nov 25, 2003
    Except for the fact that the experience isn't affected at all by Hydra/gen4, since the upgrade is optional -- unless Hydra prevents TiVo from fixing the bugs introduced in the 20.7.2 & .4 releases.
  20. Oct 31, 2017 #20 of 241

    wmcbrine Well-Known Mumbler

    Aug 2, 2003
    I'm not completely sure what you're talking about here, but it sounds like you're watching from the "LiveTV" buffer, even though the program is being recorded? If you were watching it from the "My Shows list", this wouldn't happen.
    Keen and jackstoker like this.

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