Quoted full price by Tivo Support for Lifetime?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Laughs Brightly, Jun 18, 2020.

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  1. Laughs Brightly

    Laughs Brightly Member

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    Jan 23, 2016
    Ohio
    I've had several Roamio's that in the past I called up Tivo and got a lifetime upgrade for $149 or $199.

    Have a Bolt that the agreement on it expires today so I called Tivo and they said they want the full $550 for Lifetime.

    Have they stopped doing deals on Lifetime or is this just a Bolt thing? I flat out told her I was going to cancel if they couldn't give me a deal and the best she could do is $10 a month. I can buy a lifetime Bolt on eBay for $300 so I'm certainly not paying full price.
     
  2. cwoody222

    cwoody222 Well-Known Member

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    It’s never been official.

    Based on who you talk to and any extenuating circumstances (ie: your unit failed).

    You’re looking for a 70% discount just because you’re a current customer and threatened to leave? Good luck.

    Lifetime is not meant to be added on after a monthly/yearly agreement ends.
     
    PSU_Sudzi likes this.
  3. Laughs Brightly

    Laughs Brightly Member

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    Jan 23, 2016
    Ohio
    Didn't mean to sound like I was being a jerk and trying to put the screws to them. My Tivos have have been great and I've been happy with the company.
    I've honestly called at the end of my Roamio agreements in the past and they very nicely gave me lifetime upgrades that I though were fair for both sides. From reading posts here over the years I thought that was pretty common after a 2 year deal ends. If not, then not a big deal. I do appreciate the $10 a month she offered and might take it if I didn't have working lifetime Roamios.

    As we stream more I'm looking to slim down from 7 boxes to just the two and picked the Bolts since they have faster apps, built in Stream and newer drives.
    I will probably just keep the Mini and Stream and use two Roamios.

    Appreciate the education.
     
  4. KevTech

    KevTech Active Member

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    Maybe when you got the deal last time you just happened to call when there was a 199 special happening.
     
  5. cpgny9

    cpgny9 Member

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    The lifetime service deals are generally on the older devices (premiere or roamio) - the bolt and edge are both considered the newest devices. All things equal, like you said, you can probably get a bolt off ebay with lifetime included for a little more. OR wait until they have one of their sales - I think in march, you were able to get the a new bolt 4 tuner with service for around $300 or so - they also have sometimes have sales where they let you transfer your roamio lifetime plan to a bolt for $99 (if you still have one lying around and you occasionally have it connect).
     
  6. pfiagra

    pfiagra Active Member

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    I think you mean Premiere (or older). I don’t recall this group promo being done for the Roamio line (although I think some have received this kind of deal on an individual basis for unrepairable Roamios)
     
  7. PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    You are correct its not meant to be automatic, but many, many users including myself received a lifetime deal after one year of service was close to being over. I got $199 which seems common from reading posts. $99 less so.
     
  8. XIBM

    XIBM Member

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    It could be the new owners have changed policies...
     
  9. jrtroo

    jrtroo Chill- its just TV

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    Wait until after the contract is over and try again. CSRs and their supervisors matter for getting an offer, if they exist at the current time.
     
    dianebrat likes this.
  10. dianebrat

    dianebrat wait.. I did what? TCF Club

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    One issue (other than the CSR randomness) is that you have a still valid subscription and that gets them the most income, let it expire for a few months and then you may have better odds of them making an offer to get you back, on the flip side there are plenty of used lifetime units out there for a lot less than $550
     

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