QAM mapping letter campaign (HD w/o cablecard)

Discussion in 'TiVo Series3 HDTV DVRs' started by smbaker, Aug 16, 2007.

  1. PGrey

    PGrey New Member

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    Mar 5, 2003
    Seattle, WA

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    This is exactly what I want, one cable-card to pick up the locals in HD. Comcast on-the-phone said "no problem, just go over to your local store and pick them up. When I got there, they told me no-way-no-how, not with a limited package. They weren't receptive to talking to a supervisor there either.
    I came back and have been on hold for nearly an hour to talk to a supervisor about getting the card(s).
    I don't understand, some people have them, some don't, some say they had no problem, etc. It seems like Comcast is all over the map here.
    I live in the Seattle area, for reference.

    -pete
     
  2. dwynne

    dwynne New Member

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    Mar 11, 2002
    That is the way it works here. I know a lot of folks with the cheap cable package and a free cablecard here. It SHOULD work that way there as well.

    Post or search over in the AVSForum Seattle Comcast Forum http://www.avsforum.com/avs-vb/showthread.php?t=253006 and see what others are doing or being told. Maybe there is some magic words you have to say when trying to pick up the cablecard? In my case, I always go to the main office here (rather than one of the little community offices) since they always have stock on hardware and seem to know more about the issues and what can and can't be done.

    Dennis
     
  3. Phantom Gremlin

    Phantom Gremlin Active Member

    1,579
    5
    Jun 20, 2002
    Tualatin,...
    If I were you, I wouldn't let this one go. For comparison I live in the Portland area and had absolutely no problem getting CableCARDs with my $10/mo service.
     
  4. PGrey

    PGrey New Member

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    Mar 5, 2003
    Seattle, WA
    Finally talked to a supervisor, who said he'd never heard of needing the cards with limited, and that he'd look into it and call me back.
    Message left while I was in a meeting said that I was the first person with limited cable to EVER request a card, period, so you can see just how straight they're shooting here.
    His message said they'd continue to look into it and call me back at some point later.

    I don't want to let it go, but then I don't want to spend hours and hours waiting to talk to supervisors. If anyone has other suggestions on the "magic words" that others have used to get their cards, I'd sure be open.
    I'm really scratching my head on this one.

    -pete
     
  5. andyf

    andyf Well-Known Member

    1,208
    33
    Feb 23, 2000
    Houston,...

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    Search through the generic Comcast thread for Comcast Cares. There's a whole group somewhere within Comcast who have amazing powers throughout the country.

    They have resolved most every problem that anyone has contacted them about and usually within a couple of hours.

    Or I believe someone from that group called Frank? who's sole job is to monitor the Comcast Twitter account. You can post a tweet there.

    I'm sure someone can point you to the exact entry in the thread. Try a search for Frank in the thread.

    Edit: Here you go We_Can_Help@cable.comcast.com
     
  6. dwynne

    dwynne New Member

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    Mar 11, 2002
    Did you go check the Seattle Comcast forum I linked for you? I would go post or search there and see if anyone else has done this in your area. I would think that would be the case, but you never know until you ask over there.

    Dennis
     
  7. burdellgp

    burdellgp Member

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    Mar 27, 2008
    Huntsville, AL
    Clear QAM would be nice, but it has the possibility to greatly diminish the "TiVo experience" (which tries to be "set and forget" for recordings). For example, one of the local cable companies here (Knology) has apparently shuffled digital channels around a couple of times in the last week or so. They used to have valid PSIP data so clear QAM tuners could display the Knology-assigned virtual channel numbers (still only worked after a scan of course), but that went away months ago.

    If I had no CableCard and was trying to track clear QAM channels, I'd be frustrated. The average user is going to blame TiVo in that case (and no amount of "they didn't tell us" will help, as it'll just sound like finger pointing). There would be a small return for TiVo for a fairly significant ongoing customer support problem (and people reporting "TiVo is broke and can't record what it said it would" in random places all the time).
     
  8. PGrey

    PGrey New Member

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    Mar 5, 2003
    Seattle, WA
    I pulled it down into text and scanned the last few months. Lots of people were told, like myself, that they had to upgrade to the spendy digital package, and some did.
    A few others went to one cable office, were denied like myself and went to another (I think Lynnwood is unfortunately the next closest to Redmond) and were handed cards.
    It doesn't seem like there's any real policy or understanding, it's whatever random person you happen to talk to on the phone, or walk up to at the counter, and whether or not their lunch was good that day?
    This is a fascinating user experience.
    I haven't heard back from the supervisor, beyond his first call telling me that I was the "first ever" person in the Seattle area who wanted the cards with basic cable...
    I could trek over to the Redmond office again and roll the dice I suppose, provided the person didn't recognize me from last week.

    -pete
     
  9. PGrey

    PGrey New Member

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    Mar 5, 2003
    Seattle, WA
    I guess that's one way to look at it, but look at the other side, where the end-user is trapped between the cable company and TiVo, with no alternative, where I sit currently.
    In my 15 or so years of TiVo use I've never had any experience remotely like this; I had nothing but good things to say about it until now...

    -pete
     
  10. slowbiscuit

    slowbiscuit FUBAR

    4,659
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    Sep 19, 2006
    In the ATL
    <shrug> You're a dev like me, so build a Myth or 7MC box if all you want is the HD locals in clear QAM - you'll be a lot happier with the result in the end. Probably cheaper than a Tivo HD w/lifetime too.
     
  11. Budget_HT

    Budget_HT Heavy User (of TiVo)

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    Jan 2, 2001
    Renton, WA
    There are many examples of folks in the greater Seattle area that have requested and received cable cards with the Limited Basic service from Comcast. Most I heard about were charged under $2, the exact amount apparently depending on where they live and who authorizes Comcast to operate in that area (City of Seattle, other cities, King County, etc.).

    In most cases, the Comcast representatives, particularly those in the stores, had never been given any training nor instructions for how to deal with that scenario. They are victims of their employer just like we customers are.
     
  12. kb7oeb

    kb7oeb Member

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    5
    Jan 18, 2005
    Phoenix,AZ
  13. bicker

    bicker bUU

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    Nov 9, 2003
    Florida
    You mean moot-er.
     
  14. bsacco

    bsacco Guest

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    Jun 29, 2004
    i'm on board!
     
  15. jrm01

    jrm01 New Member

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    Oct 17, 2003
    Pittsburgh
    Which idea is so "great"? The fact that Cablevision wants to encrypt all channels?
     
  16. bsacco

    bsacco Guest

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    Jun 29, 2004
    I think asking for a cable card when you have basic cable is a great idea.

    Though, I wonder if ComCast is legally obligated to give you one?

    Where can I confirm this?
     
  17. bicker

    bicker bUU

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    Nov 9, 2003
    Florida
    Confirm the non-existence of a requirement? There is no place that the government provides such information. The way government regulations work is that they list what is required, and/or what is prohibited -- not what is not required or what is not prohibited. The basic principle is that if it is not required/prohibited, then the decision is left up to offer-and-acceptance.

    The regulation specifically requires service providers to provide a means of accessing services with any security mechanism separated from the host device, thereby allowing use of an alternative host device. Any television with a QAM tuner can access basic cable services without need for CableCARD, therefore the regulations are fully satisfied. (Our personal decision to use some other device, i.e., a TiVo, which is crippled without benefit of a CableCARD, does not negate the fact that the services that the service provider are providing are accessible without need of CableCARD.)

    The key fact is that this is TiVo's problem to remedy, if they choose to. They have made it clear that they do not choose to. Hence the dead end reached in this thread months ago. Nothing has changed. We're still at the dead end, with all dependency on changing that situation resting on TiVo and TiVo alone.

    The earlier recommendation is still the best: Ask. Ask nicely. If that doesn't work, then subscribe to a Digital package for a month, without making a service commitment, and then downgrade back down, and see if they'll let you keep the CableCARD(s). If they say you have to return them, then again ask to be able to keep them. If they still say no, you've done your best. Make your decision between a Digital package, for which they'll let you keep the CableCARD(s), or basic service, and do without the benefits of CableCARD.
     
  18. slowbiscuit

    slowbiscuit FUBAR

    4,659
    611
    Sep 19, 2006
    In the ATL
    LOL. Complete waste of time to resurrect this dead thread, judging from Tivo's non-action since the box was released.
     
  19. Dec 1, 2009 #2039 of 2121
    nathanls

    nathanls New Member

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    Oct 8, 2007
    I have been a TiVo subscriber for years and I still don’t get it! Is TiVo worried about being sued by the cable companies?
     
  20. Dec 2, 2009 #2040 of 2121
    bicker

    bicker bUU

    10,671
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    Nov 9, 2003
    Florida
    Someone from TiVo explained it earlier in the thread. This issue is too low priority to perhaps ever make it to the top of their To Do List. They have many things, that they consider more important, to work on.
     

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