Purchased Used Roamio/ it freezes on “Repeat Guided Set-up”

Discussion in 'TiVo Roamio DVRs' started by Beeivis, Jul 2, 2020.

  1. Jul 2, 2020 #1 of 16
    Beeivis

    Beeivis New Member

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    .....and so even though i’ve done a channel scan, the times is all off — the previous owner was in a dif time zone. I’ve rebooted twice by unplugging power and HDMI. I think everything else is good to go but this one thing is holding me back. Ugh help! Isn’t it supposed to ask me a bunch of questions like zip code etc? TIA
     
  2. Jul 2, 2020 #2 of 16
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    You need to make sure its updated software is at least v20.7.4 or else you cannot get any TV sources in Guided Setup. This is due to the changeover to Rovi a couple years ago.
     
  3. Jul 2, 2020 #3 of 16
    Beeivis

    Beeivis New Member

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    Thanks, i will check the version # but i did do an update today ( tv compromised at the moment). However, i should have been more clear: the screen that tells me to select 3 thumbs down and then hit enter to proceed — THAT’s where it’s stuck. It does not proceed at all.
     
  4. Jul 2, 2020 #4 of 16
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Try reboot.
     
  5. Jul 2, 2020 #5 of 16
    Beeivis

    Beeivis New Member

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    The version is 21.9.7.v8-846-6-846
    As i said ive already rebooted twice.
     
  6. Jul 2, 2020 #6 of 16
    Thom

    Thom Unemployed and loving it !!

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    Try Clear & Delete Everything

    TiVo Central > Settings & Messages > Help > Reset to Defaults > Clear & Delete Everything > three thumbs down and an Enter.

    I believe it automatically goes into Guided Setup when it reboots after resetting the software to Defaults. Give a half hour to 2 hours to clear everything.
     
  7. Jul 3, 2020 #7 of 16
    Beeivis

    Beeivis New Member

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    Thanks. I did do that step to get the dr phil and general hospitals out ( for reals) but i noticed that it didnt take as long as it said it would and still saw some stuff in the schedule section I think? Will try it again tomorrow becuz no it never went to set up after that. Thank you.
     
  8. Jul 3, 2020 #8 of 16
    Scott9mm

    Scott9mm Active Member

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    Repeat guided setup
     
  9. Jul 3, 2020 #9 of 16
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    You are running TE4. When you hit the TiVo button it will display Home. Move Left to Menu. Hit OK. Select Help. Hit Reset to Defaults. Select Repeat Guided Setup. It will remember the old zipcode. Change it.

    There is no TiVo Central with TE4.
     
  10. Thom

    Thom Unemployed and loving it !!

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    Thanks. All my Roamios are TE3 software, so that is why my menu selections are different...
     
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  11. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I have both. BTW, that CPI&TDL or C&DE will brick a TE3. You can wipe the drive with a KS 76543210.

    See: Tivo Customer Support Community
     
  12. Thom

    Thom Unemployed and loving it !!

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    Does the KickStart 76543210 actually wipe the partition info, thus forcing a download and complete reinstall of the TiVo software, like installing a blank hard drive? Or does it just reinstall the software?
     
  13. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    The software, unlike previous versions, is located on NVRAM on the motherboard. I have installed new drives (1TB & 3TB) on all my Roamio boxes with just the Torx wrenches. If you ever receive a new TiVo, you can see the software version by hitting the Info button when asked to choose a country:
    GS-1.JPG This is from a Premiere. A Roamio and Mini are the same. I don't have a Bolt or EDGE.
     
  14. Beeivis

    Beeivis New Member

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    Hello original poster here:
    Need to repeat my question I guess. it is FREEZING on Repeat Guided Setup. And rebooting does not help.
     
  15. terpfan1980

    terpfan1980 It's Just TV TCF Club

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    Try to find one of the DVRBackup and/or Image discussion threads. It sounds like you need to see about getting a newer image for your drive and from there you'll be able to make it past the issues you are having.
     
  16. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Try to get your money back.

    There is no "image" for a Roamio drive. I format my 1TB and 3TB drives with my PC as NTFS before I install them. The Roamio then reformats them when I run guided setup.
     
    Dan Cour likes this.

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